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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.77 (112 reviews)

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2.45

Based on 112 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

12%

46%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Con Artists - avoid at all costs! I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was charged a £45 'service fee' ... Read more Reviewed on: 17th March 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

Swinton Insurance Car insurance reviews (112)

Review of the Swinton Insurance, Car insurance:

Friendly & helpful

After many years of staying with the same company, “the post office”I decided to switch, I spoke with an extremely polite and helpful lady, as well as saving money, I was impressed with the experience, after all “good manners are free”! Later that week after telling the post office why I was cancelling, I received a renewal quote from them in the post, it had gone up! Reviewed on: 11th September 2018

Are Swinton really scammers?

I filled in a request for quote online on a third party website to insure a work van for my own pest control firm. Swinton's sales person phoned me the next day among a flood of phone calls from their competitors. I let myself talked me into taking a policy with them. However all that Swinton was interested in was to receive payments. Swinton has never sent us a cover note, insurance schedule or terms and conditions of business with them. Swinton ommited to tell me they were going to use underwriters Ageas before signing a credit agreement. Later Swinton failed to deliver the service I have paid for and I had no other option but to cancel further payments to the scammers. Reviewed on: 15th June 2016

disappointed

If you have to change your name oh address they charge you for it Reviewed on: 28th March 2016

CheekyCharges

Was charged £25 to change my address on my policy - I thought this was unfair as moving house is expensive enough! Reviewed on: 18th March 2016

Cheeky Charges

Was charged £25 to amend someone on insurance as no longer being a learner having passed their test. I was gobsmacked when I had to pay it! Reviewed on: 15th March 2016

CheekyCharges Campaigner

Always available to help. Office is local Reviewed on: 27th February 2016

Really Good

Excellent staff and excellent customer service skills used. Staff were willing to go the extra mile to help with my enquires and provided me with loads of information, without me even having to ask for it. i also received good commendations on other products. Reviewed on: 12th November 2015

Always there for us

It is a company that also he is near us physically (his office is in our village) he also provides a personal style and individual touch, helping and providing the best solution to our needs Reviewed on: 5th November 2015

Agresive, unhelpful customer service

After looking for car insurance on comparison sites I decided to check out Swinton. The sales staff on the phone were helpful (or so I thorght at the time), and found me a good deal on my L200. Everything was fine, direct debt set up, no worrys. After the 2nd payment was taken I was taken I recieved a letter from Swinton saying my insurance had been canceled. The following month thay took out double the usual direct debit payment plus a "Cancelation fee". Puzzeled, I phoned customer service and asked 1. why had thay canceled, 2. why had thay taken double payment, 3. why I had to pay cancelation fee when thay canceled the policy. The custumer service staff was abusive saying it was my fault thay had to cancel the policy as an L200 was classed as a van. Since that was the same vehicle I insured I could not see the problem. Every month since I recieve another bill for unpaid account, even though the policy was canceled 6 months ago. Reviewed on: 8th September 2015

Good phone quote

I got a great phone quote from the Swinton so decided to choose them for my car insurance. Friendly and informative on the phone. Reviewed on: 13th June 2015

Overpriced and bad customer service - online is cheaper.

I worked for Swinton Insurance and i took my first car insurance out with them before I worked there and i ended up paying 160 a month for my 0.8 ltr car when i was 18. Overpriced and the sales teams at the call centres are very aggressive in their sales techniques. Although Swinton may be best for home insurance or other insurances such as personal accident or breakdown insurance. Car insurance is best left to the online comparison professionals. Reviewed on: 26th March 2015

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