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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.77 (112 reviews)

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2.45

Based on 112 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

12%

46%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Con Artists - avoid at all costs! I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was charged a £45 'service fee' ... Read more Reviewed on: 17th March 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

Swinton Insurance Car insurance reviews (112)

Review of the Swinton Insurance, Car insurance:

Friendly & helpful

After many years of staying with the same company, “the post office”I decided to switch, I spoke with an extremely polite and helpful lady, as well as saving money, I was impressed with the experience, after all “good manners are free”! Later that week after telling the post office why I was cancelling, I received a renewal quote from them in the post, it had gone up! Reviewed on: 11th September 2018

cashback offer car insurence

Putting offers on cashback sites to get you to buy insurance then when it's due refusing in the hope you forgot and give you nothing, took out car insurance paid in full with the offer through top cashback of 42 pounds, refused it months later con and false advertising and taking people's money by deceit, in the process of sending screenshot off top cashback of there refusal to Ombudsman and trading standards as they have probably done this to hundreds of customers, and top cashback takes you to the offer you can't make a mistake before they say that as an excuse, probably owe thousands to a lot of people. And please ignore their trained customer service response of never heard of you, there are rules, please contact us (which I have) we are sorry customers first, and whatever else. I have now again contacted them failed for weeks to deal with it sent a letter to me saying we are investigating will be in touch after weeks of waiting. Had another letter 2 months later saying there investigating but as time is up I can contact financial Ombudsman which I will now do, as they are still investigating, how can they need to investigate there own offer from themselves for 3 month its there own offer they can see it, and second how do they need time to see there offer on top cash back they out it there just contact top cash and look at there own system, third its wrote in black and white on top cash back account that they refused to pay it, there's nothing to investigate its all there to see, and even though the evidence is there they have it they still refuse to pay up and even put me through having to contact Ombudsman by there asking in the hope i dont, an investigation into a offer that's own and that in wrote in black and white showing there refusal on a respected company site top cash where swinton put the offer just contact them investigation over, if they can't deal with this thats there own doing how the gods name do you go on with something serious, so I'll say once again to anyone using offers or cashback sites thinking of taking offers with these as it comes up cheaper in the long run DO NOT AS IT WONT, look for other insurance offer on the sites,probaly happend to hundreds, so now Ombudsman it is because they cannot find there own offers. avoid. Reviewed on: 7th November 2021

They don't cover my area

They don't cover my area as if I live in a foreign country! Talk about integration and no child left in poverty well if people are given insurance quotes based on where they are born or live surely you are partly to blame for poverty and inequality in my area. If you think my area is not worthy of insurance then get bulldozers and bring down to ground! Reviewed on: 27th September 2021

The very best for car insurance

I've been unlucky enough and had to make 2 claims recently for my car that I recently purchased. First someone hit my car in a public car park and drove off and then again someone pulled out on me and I reversed to avoid the collision and into a bollard. Both times the claims process was quick and painless and they helped rectify the issue. Payout was quick and the customer service agents were helpful and friendly. Would highly recommend. Reviewed on: 22nd August 2021

Really bad service

All sorts of problems. If you say you get paid on 7th so can't pay on 6th, they say its fine we have adjusted this. And then they continue to take it on the 6th. Which it bounced on my credit file. This kept happening and I have had to cancel, really bad company. I had 4 bad issues in 3 months, always begging for my money. One time it old them I get paid 300 I can pay 173 and they took nearly 250 I was literally in shock and all they did was say sorry. Please don't use this company. Plenty mire with good reviews. Reviewed on: 15th June 2021

Theives

Cancelled my policy 9 months in and because I brought online they charged me an extra £40 for cancellation charges. Which was half my original policy. Refused to continue the policy because I had sold my bike. And no waving of cancellation fee because I took the policy out online. Will never use swinton again. Reviewed on: 29th May 2021

£39 pounds to amend policy for installing a towbar

Got quoted £39 for adding a towbar to my car in my car insurance policy; not only that I tried several dates using their online procedure for amending the policy and always got quoted £39; even once I forgot to put the modification and still got quoted £39 to amend policy. Looks like a flat rate to modify policy. When contacted the customer service they didn't care much and told me they are just brokers and is nothing to do with them. Reviewed on: 25th May 2021

Appalling!

I have never dealt with a company like this in my life! One word.... Appalling! After my Mother's partner passing in July she has had nothing but threatening letters asking for the outstanding balance as his insurance hasn't expired!! What? He has passed away!!!! After emailing them the relevent documentation proving he had passed away and been cremated we were told the account was now closed.... However.... She is STILL continuing to get threatening letters. The most recent arriving today October 28th. Absolute joke. If she hasn't been through enough. After calling again this evening and telling them what an embarrassment they were the call was answered by a cocky individual by the name of Luke! He didn't even apologise once for the inconvenience, let alone her loss. He wouldn't even give me the name or an email address of a manager and wanted to do nothing more than antagonise me even further. What delights you have representing your company! Bravo! I have requested an email from a senior manager tomorrow (for the third time), informing that the account has now been dealt with and closed. I'm not holding my breath. Please give these guys a wide berth. God forbid a love one passes whilst in contract with them. Charlatans! Reviewed on: 28th October 2020

Excellent Service

Excellent service and the website is easy to navigate around. I decided to renew my policy with Swinton as I was pleased with their overall performance and customer service. Thank you Reviewed on: 13th July 2020

RIP off nobs

Rip off there wanting 600 pounds off me I only been with them 14 days Keep away from them Do Not Go With them Reviewed on: 28th May 2020

Scammers!

Just a bunch of scammers. The experience was cost me 635 pounds. Stay away from the Muppets. Reviewed on: 3rd May 2020

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