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Swinton Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 3.17 (53 reviews)

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2.72

Based on 53 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

32%

26%

36%

Latest highest rating:

4

I've felt protected in my flat contents insurance wi... I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing t... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

100% rise in my premium No claim made in the last several years but Swinton raised my premium quote to £518.98 from last year’s figure of £234.26. This is an uplift of more t... Read more Reviewed on: 13th March 2025

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About this product

Finding the right insurance provider can be difficult with such a wide range of providers and policies on the market. At Smart Money People, we aim to make this process easier for you. We collect Swinton home insurance reviews to help you make an informed decision when choosing your new provider.

Swinton offers both buildings and contents insurance, as well as a combined policy. Choose from three levels of cover: Essentials, Standard and Premier. Each level of c...

Swinton Insurance Home Insurance reviews (53)

Review of the Swinton Insurance, Home Insurance:

Don't get insurance with Swinton insurance company!!!!!!

Swinton is the worst insurance company . I had a home insurance with accidental damage and my little daughter dropped water on our LED 3d smart TV which I've bought 3 years ago about 500 pound and LED screen was broken because of water and it was just audio on it. I tried to fix it and dried with hair dryer but didn't work. I claimed for accidental damage and they came and collected the tv and after about 3 weeks , they told me that it happened because of wear & tear no wate... Reviewed on: 21st April 2016

Treated like a criminal

I bought my policy back in march 2019 via compare the market. I have never defaulted on my payments and have received the renewal email each year stating that if you are happy to proceed you need to do nothing and payments will carry on. They also asked if my situation had changed, which it hadn’t from when I started the policy. On Friday 25th November I was broken into and my home ransacked, several personal things were taken along with my sons car! I contacted Swinton and sta... Reviewed on: 2nd January 2023

Absolutely rubbish

If I could give zero stars I would. Absolutely useless. My 85 yr old mother has the gold home emergency cover. Boiler broke 14 days ago 15 th Dec, 5 days later an engineer turned up, needs parts. 3 days later the parts haven’t arrived. Then next day parts haven’t arrived and it’s 2 days before xmas. 13 days after first phone call, 3 days after Xmas another engineer turns up with some parts but not all and thinks he’s repairing just a leaking boiler. The boiler was leaking but a... Reviewed on: 29th December 2022

Great value

Best value for money available for my circumstances Reviewed on: 15th August 2022

300% increase on renewal? No Thanks

My home and content s came through and the core policy has increased from £211 to £638. Over 300% No claim, no changes to the policy, No claim ever so have max 10 years no claims. Not even going to dignify ripoff Swintons renewal with a response as the only response to that is cancel and never go back Reviewed on: 2nd July 2022

Ripoff Company

Swinton Home Insurance charged me £56.98 to cancel my policy after 4 months, this is the same price for 12 months cover!!!!!! Reviewed on: 28th March 2022

Traumatised by my experience with Swinton.

I feel so terribly sorry for anyone who has taken insurance out with this unprofessional and morally questionable company. If you are vulnerable and have suffered them, you have my deepest sympathy. I have endured the most traumatic year of my life without any support from Swinton - despite having three different home insurance policies sold to me by them. After an unscrupulous landlord in the flat above me allowed a leak into my hone to continue for up to a year, without any a... Reviewed on: 28th April 2020

Unfairly refused claim

Swinton Insurance refused a claim for damage to roof, even though an independent builder backed up the claim. I believe the refusal to accept the claim was unfair, poor customer service of course, and I would not want to use that company again. Reviewed on: 12th September 2019

Excellent fast and trustworthy

Only had to claim once but there was hassle. Called and they asked the details asked if we wanted anyone sent or we could get someone to do a report. Sorted and paid in two weeks Reviewed on: 9th September 2019

Always reliable and great customer service

I've used Swinton for various insurance products over the years and love that I can often speak to someone local. Customer service has always been excellent. Reviewed on: 8th September 2019

Great for home insurance

Efficient and excellent service. Pleasant an knowledgeable staff Reviewed on: 1st September 2019

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