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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (515 reviews)

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2.37

Based on 515 reviews, last reviewed 10th Apr 2025

100% increase in 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

I was grossly overcharged when I changed my vehicle... I was grossly overcharged when I changed my vehicle four months into the 12 month contract. the amount I had to pay was even more than if I had taken ... Read more Reviewed on: 10th April 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (515)

Review of the Tesco Bank, Car insurance:

Avoid Tesco Car Insurance Terrible Experience!

Avoid Tesco Car Insurance – Terrible Experience! We had our car stolen in September 2025 and went through one of the most frustrating and stressful experiences with Tesco Car Insurance. Despite providing all necessary documents and details, we were constantly passed back and forth between Tesco and their third-party investigation company, with both looking for any excuse not to pay out. For seven months, we were left without a car while raising a one-year-old. We had to rely on Ubers and borrow cars from friends and family because we couldn’t afford a replacement straight away. The lack of support from Tesco only made the situation worse. Every time we called, we were met with excuses: • “We’re missing this information.” • “There are inconsistencies in what you say happened that day.” In January 2025, they finally sent an investigator to our home. He confirmed that everything seemed straightforward and that our claim was valid. Yet, despite this, Tesco still refused to resolve the claim and continued to raise further “concerns” and questions. Tesco Car Insurance has been an absolute nightmare to deal with. Their handling of our claim was completely unprofessional, and their customer service was nothing short of appalling. If you value your time, money, and sanity, avoid Tesco Insurance at all costs. Reviewed on: 21st February 2025

Don't do it!

Don't do it! I chose them as best value for money when looking at different providers in August 2024. Then a tree came down in Storm Darrah yesterday, it fell on the car in my driveway. No-one was in the car. Luckily it didn't have full weight of the tree on the car as a wall was in the way, but there are dents in the roof and on the bonnet. Purely cosmetic - I can drive it to the garage, all the doors open fine. I filled in the claim form online, and took over an hour, and on the last page received instant notice that it's my fault, a total loss and I don't get a courtesy car. The car is perfectly fine. But a form tells me that it's a total loss? No ones come to assess it? This is criminal -You can't provide a service and assess something as written off if it's in your best interest and are financially motivated to do so. I assume you've done this because prices to fix cosmetic damage with the garage have gone up because of inflation. Its outrageous! The car cost me 10,000 last year second hand, this year it will be the same to re-buy, but I'll be lucky to get 3,000 from Tesco, just because it costs around that to get it fixed. I've now been on hold for 22 minutes trying to get an explanation... Just spoken to a woman who said will take 2 weeks to get an engineer out and not entitled to courtesy car while we wait for Tesco to assess the damage only if its in repair. Apparently that was an optional extra to pick when I signed up but I'm the stupid woman who didn't pick it. In summary: When a storm hits the UK, and a tree falls on your car while its parked on your driveway, it's your fault, and if your so lucky that it only scratches and dents the roof, it's a total loss, and good luck buying a car with the scraps they want to pay you. Reviewed on: 9th December 2024

Car stolen away from home, staff great, information...

Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion but that really depended on Police info. Was disappointed not to have courtesy car but thats because I didn’t read the policy properly. Check! Every time I rang I received a follow-up call with extra information. Received a fair valuation.i see some nagative recent views but my experience was a good one. Reviewed on: 26th October 2024

Very poor insurers . .

No communication. Car was stolen , FMG services who Tesco use have had our car for nearly 3 months . Endless excuses and delays in repair. Still waiting now. Lies from customer service and apathy from company. Do not insure your car with Tesco . Reviewed on: 26th October 2024

DONT WAST YOUR MONEY FOR HERE THIS TESCO CAR INSURAC...

DONT WAST YOUR MONEY FOR HERE THIS TESCO CAR INSURACE COSTUMER SERVICE VERY RUDE ,,I WNAT TO DISCUSS MY FUTURE INSURANCE I WANT TO ADD SOME THINKG AND I PAY EXTERA MONEY AND GUY SAY I DO CANCAL YOUR INSURANCE PLESE DONT WASTE YOUR TIME AND MONEY Reviewed on: 18th October 2024

Perfect Renewal Experience

I rang up to check my renewal quote and encountered the most lovely man who went out of his way to make my renewal as cheap as possible, whilst still giving me all the cover I needed and wanted Reviewed on: 11th October 2024

Liars and wasteoney

Liars! İnsurance is waste money.Not supporting customer. Reviewed on: 8th October 2024

They are disrespectful employees and there was one l...

They are disrespectful employees and there was one lady who insulted me Reviewed on: 4th October 2024

Service they offer cannot be right.

Service they offer cannot be right. Wrote my car off before even viewing it. They agreed initially now not Reviewed on: 30th September 2024

Rip off company, praying in people.

Rip off company, praying in people. Purchased a new car 2024 . Provided a quote by Tesco which was reasonable. When I phoned up on day of delivery to provide registration number they added on £95extra despite being told giving registration number in day of delivery would be acceptable.. outrageous about avoid Reviewed on: 18th September 2024

Awful. Avoid

Awful. Nothing good whatsoever. Would never touch again even if I had to kill off my own mother to avoid them. Trust me - you need nothing to do with them. Reviewed on: 7th September 2024

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