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Vanessa B

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Review of the Tesco Bank, Car Insurance:

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Avoid Tesco Car Insurance Terrible Experience!

Avoid Tesco Car Insurance – Terrible Experience! We had our car stolen in September 2025 and went through one of the most frustrating and stressful experiences with Tesco Car Insurance. Despite providing all necessary documents and details, we were constantly passed back and forth between Tesco and their third-party investigation company, with both looking for any excuse not to pay out. For seven months, we were left without a car while raising a one-year-old. We had to rely on Ubers and borrow cars from friends and family because we couldn’t afford a replacement straight away. The lack of support from Tesco only made the situation worse. Every time we called, we were met with excuses: • “We’re missing this information.” • “There are inconsistencies in what you say happened that day.” In January 2025, they finally sent an investigator to our home. He confirmed that everything seemed straightforward and that our claim was valid. Yet, despite this, Tesco still refused to resolve the claim and continued to raise further “concerns” and questions. Tesco Car Insurance has been an absolute nightmare to deal with. Their handling of our claim was completely unprofessional, and their customer service was nothing short of appalling. If you value your time, money, and sanity, avoid Tesco Insurance at all costs. Reviewed on: 21st February 2025

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