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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 2.88 (48 reviews)

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3.02

Based on 48 reviews, last reviewed 31st Jan 2025

67% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

40%

2 star

50%

Latest highest rating:

5

Very friendly and efficient service Very friendly and efficient service Reviewed on: 31st January 2025

Latest lowest rating:

1

Told could pick up money at 3pm. Joke ! Told could pick up money at 3pm. Arrived at 3pm, notice on booth - back at 3.20pm. Waited and waited, Tesco manager tried to find the staff member but... Read more Reviewed on: 29th November 2024

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

Tesco Bank Travel Money reviews (48)

Review of the Tesco Bank, Travel Money:

Terrific at Tesco.

Excellent experience, easy to order online, good communication throughout from ordering, processing and collection. Susan at the Brighouse store was very helpful, and had excellent customer service skills. Reviewed on: 17th October 2024

SCAM! THE WOMAN IN THE EXCHANGE CABIN STOLE OUR MONEY

SCAM! We wanted to exchange our Scottish Pounds for Euro, but the woman in the exchange cabin confiscated our money "for review" without calling the police! Also, she asked us about our plans and figured out we were foreigners. She thought that we weren't coming back to the UK. I guess she thought we could be fooled without consequences. That's why she didn't get our money back!!! It was in Newcastle (Tesco, North Shields NE29 7UJ), about a week ago. Reviewed on: 21st March 2023

Untrustworthy

I bought almost £500 of currency online from Tesco, I cancelled the order the same day as per their own terms and conditions. I was told it would be 2-10 business days before it could be returned, that in itself is a disgrace as they take your money immediately, why cannot they return it immediately? 10 business days later it still has not been returned. They still have my money, and are no doubt making interest on it. Shameful behaviour. Reviewed on: 23rd January 2023

Bad Service Awful Communication

They failed to deliver the money I ordered on time. When I chased their systems were down and had no idea where the money was. Lisa Moyses the manager looking into my complaint was rude, unhelpful and unprofessional in dealing with my complaint. Reviewed on: 19th December 2022

Total lack of communication, No excuse

Was told that my currency would be available for collection after 3 PM from store, Went to store collect at the agreed date and just after the agreed time, and my currency was not available for collection as it had not arrived, The shop assistant Informed me that she had no idea when it was going to turn up. My contact details are on the order form, to save me wasting my time someone could have contact me and saved me my time and the journey. Lack of communication and customer service from Tescos foreign exchange service means I will not be using again for foreign currency Reviewed on: 24th October 2022

Bureau unattended

Attended tesco Orpington travel bureau - unattended. Went home , tried to order on line - their website crashed. Tried ringing the number provided - no answer. Went back to the Orpington store some 3 hours later - bureau unattended again , despite it still being well within opening times. Pretty poor way to run a service. Reviewed on: 6th October 2022

Don't use !! Money wasn't ready when it said it would be!

Same story as a lot of reviews (I should have checked before) short story…currency wasn’t ready on time and refund takes upto 10 days, staff on customer service line had no sympathy. Longer story…ordered currency for click n collect the following day, which I thought was impressive service at the time, because the website DOES state it can take upto 3 days for currency to be ready for collection…so when it allowed me to select the following day for my collection I thought great ! And when the confirmation email also stated I could collect from my nominated store the following day after 3pm I thought wow perfect! I was at the Tesco store at 5pm and the lady on the Customer Service desk was soooo apologetic and said it happens all the time…the courier hasn’t made a delivery that day and that there were actually 5 other currency orders due in that day; sure enough 2mins later another lady arrived hoping to collect her currency. The Customer Service lady rang the TravelEx line and explained the situation, put me on the line, he had no sympathy and just reiterated to me that the website states it can take upto 3 days haha that’s all well and good but if the website allows you to select the following day AND the confirmation email states the same then what are customers meant to do? Just turn up each day for the next 3 days to see if it’s turned up yet?? I was travelling that evening so I asked him to cancel & refund my order so I could go and get the currency elsewhere (local Post Office was open late so I did it there), to be told it could take upto 10 days to be refunded! And that’s AFTER the currency has been received back at the TravelEx office which can be 3-4 days. Luckily I was only going away for a wknd so wasn’t changing THAT much money, but imagine if you were changing a lot for a 2wk holiday and then didn’t have any spare funds to get currenty from elsewhere whilst waiting for your refund! I said I’d like a Manager to call me back so I could make a complaint, and to my surprise the Manager Janette did! But of course, she can only work within the perameters that are set for her, which are of course set by some idiot management team higher than her who have decided to have a poor process in place which is completely unreliable and not user friendly, and as it shows in the reviews…don’t look to be changing any time soon! SO, I won’t be using them again and will be warning all my friends not to also. Reviewed on: 17th August 2022

Denominations too high!

Won't be getting travel money from Tesco again. While it was a simple process online, I had no choice in demoninations and half of my notes are too large. I know from experience that I will have trouble using these abroad. Reviewed on: 9th August 2022

Would not give my money back

I order travel money on tesco website to be collect at my nearest tesco supermarket, when I arrived to collect, two days later, the money has not been delivered, I was there by the time they inform me that the money would be available. I had to flight that day so I call Tesco travel money costumer services and ask that the operation be cancel and my money be credit back into my credit card. I paid with my credit card. The costumer services representative guarantee that the refund would be done in 10 working days. It’s now, 25 days and my money hasn’t been credit yet. The worst is that I am calling costumer services and they leave me on the line for a very long time and after saying that the money will be credit today. Never has! Twice now, I call, the representative talk with the Supervisor, Jeanette, and promises me that the money will be credit today and NADA! Do not risk, do not work with them, don’t fell into this trap that is Tesco Travel Money. They are the most dishonest and inhuman services out there! Do not buy from them! Be alert! Reviewed on: 10th June 2022

Use at your peril

Ordered £2500 Turkish lira. Received money and the highest denomination was 100 Turkish lira. I have over 400 notes. 100 Turkish lira is worth around £5. Totally unacceptable and when I phoned to ask if they could exchange them for higher value notes I was told I could return to store where they would buy them back at a lesser value so I would be out of pocket or I could return by post and wait for a refund again at a cost to myself. Totally disgusted with Tesco and their customer service. I would never use again, truly shocking experience with diabolical customer care. Reviewed on: 16th May 2022

Lost the money in the post and don't keep you updated

I ordered my money to be delivered and 4 days and 4 phone calls later they still have no idea where it is and don't feel the need to keep me updated. I travel in 3 days and still have no money. Reviewed on: 12th May 2022

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