Write a review

The Currency Club: Travel Money reviews

Name: Travel Money
Rating: 4.89 (847 reviews)

View other The Currency Club products

4.80

Based on 847 reviews, last reviewed 18th Oct 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Best exchange company out there Always use the currency club best ex rate and perfect delivery allways Reviewed on: 14th December 2023

Latest lowest rating:

1

Extremely Disappointing Experience - Lost My Money This was my first time ordering from The Currency Club, and it has been a complete disaster. Despite the tracking information clearly showing that my ... Read more Reviewed on: 18th October 2024

Read all reviews See your review

About this product

Our The Currency Club Travel Money reviews can help you to find out what life as a The Currency Club customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

The Currency Club Travel Money reviews (847)

Review of the The Currency Club, Travel Money:

Great service

Excellent rate of exchange & quick delivery. Reviewed on: 5th February 2020

Extremely Disappointing Experience - Lost My Money

This was my first time ordering from The Currency Club, and it has been a complete disaster. Despite the tracking information clearly showing that my delivery was not received, I was told to wait for up to 25 days due to their terms and conditions. In the meantime, I'm left out of pocket and now forced to source currency from elsewhere. They’ve failed to deliver on both the product and customer service. I won’t be using their services again. Reviewed on: 18th October 2024

Disgrace of a business.

Disgrace of a business. Shocking customer care. Failed to deliver my Euros next day. Contact number on website is all pre-recorded drivel pushing you to email them. I still haven’t had a response to my escalation email as instructed by the pre-record guidance. Only email I’ve had from this sham of a business is a thank you for choosing them and a request to leave a review. Painful experience - zero empathy from the gentleman I did speak to eventually. Was told to read their T’s ... Reviewed on: 29th August 2024

Poor service - be prepared to wait a long time for money/refunds

Order number - O1AK39777953840 Reasonable exchange rates, however there are multiple issues I encountered with this company: 1. Their delivery times are at the mercy of Royal mail so plan well in advance 2. I made an order in May, I called them a few days later when the currency was missed which they accepted as they could see it was never received on their end. They said wait for a refund. The process of receiving a refund has taken 7 MONTHS! I only received the money today. Du... Reviewed on: 22nd December 2023

Best exchange company out there

Always use the currency club best ex rate and perfect delivery allways Reviewed on: 14th December 2023

Bought euros easy

Bought euros first time easy to buy will use all the time now Reviewed on: 19th September 2023

AVOID SCAMMERS

Used a number of times. Purchased money for my summer holiday and then more for my next break which was a last minute deal to Bulgaria. Paid and requested 2 days time as was off in 3 days. The following day got a email from compliance asking why I wanted funds. Stated it was a holiday and send all travel documents showing flight and hotel info from last minute.con the next day ( 1 day before I left ) another asking for passport and bank details to show proof as well as payslips.... Reviewed on: 31st August 2023

It is crap

Ordered wed, guaranteed next day 1pm.checked royal mail tracking guaranteed 4pm.it is now saterday,still no thai bhat. Reviewed on: 25th February 2023

Awful

COMPLETELY AWFUL! I placed an order to exchange currency and recieved a notification that I would receive it by post (which I paid for) by 1pm the following day. The money was taken from my account straight away. Having waited all of the following day I did not recieve my order. I emailed the Currency Club with no response back. I eventually received my order having sent three separate emails four days later. I called the Currency Club and despite having recieved a notificatio... Reviewed on: 27th October 2021

Paid for guaranteed signed before 1pm next day. Late, no signature, found 2.5k in an outside letterbox

Paid for guaranteed signed before 1pm next day. Late, no signature, found 2.5k in an outside letterbox . Wrote 3 emails - no reply. Called 3 times to chase up when it didn't arrive, then to ask for a refund the extra I paid for the above service. No refund - somehow it's my responsibility to pursue their carrier, the Post, when their paid for guarantees don't happen. Massive inconvenience as I missed booking a ferry due to late arrival. I won't use them again. Disinteres... Reviewed on: 2nd September 2020

Travel Money

Quality products and services at highly competitive rates. Reviewed on: 9th March 2020

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Account
from Pockit 2.71 from 566 reviews
Personal Account
from Revolut 4.91 from 61822 reviews
Travel Money Card
from TUI 1.24 from 9 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub