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Aaron Koshy

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Review of the The Currency Club, Travel Money:

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Poor service - be prepared to wait a long time for money/refunds

Order number - O1AK39777953840 Reasonable exchange rates, however there are multiple issues I encountered with this company: 1. Their delivery times are at the mercy of Royal mail so plan well in advance 2. I made an order in May, I called them a few days later when the currency was missed which they accepted as they could see it was never received on their end. They said wait for a refund. The process of receiving a refund has taken 7 MONTHS! I only received the money today. During this period I called and emailed them to be told to be patient as it would take time. 3. On calling them to ask for the refund they sent me an email saying a refund would take place, not realising that has been the situation for the past 7 months! I would be careful of giving this company your business unless you don't mind being out of pocket for a long time. Reviewed on: 22nd December 2023

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