Write a review

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (368 reviews)

View other Family Building Society products

4.90

Based on 368 reviews, last reviewed 28th Jan 2025

15% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent customer service Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (368)

Review of the Family Building Society, Mortgages:

New mortgage application

Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024

Very helpful and proactive approach from their BDMs

had a good chat with their BDM on quite a quirky case, got a call back to go over the details which was nice, Sometimes you just need a bit more personal approach to better understand the circumstances and what can be achieved, thank you Reviewed on: 19th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found one of our BDMs to be very helpful and proactive. Response date: 7th May 2024

Very Helpful, but surprised the amount of data you h...

Very Helpful, but surprised the amount of data you have to supply now to get a mortage. On the whole a good service. Reviewed on: 16th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was very helpful. Response date: 7th May 2024

Friendly, efficient, professional

Friendly, efficient, professional Reviewed on: 15th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was friendly, efficient, professional. Response date: 7th May 2024

Mortgage Redemption Figure

Louise Taylor was Phenomenal Person to talk with. She clearly explained every thing i wanted to know. Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Louise a good person to speak to, and that she clearly explained everything you needed to know. Response date: 7th May 2024

Swift and comprehensive reply to my query

Swift and comprehensive reply to my query Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service to be swift and comprehensive. Response date: 7th May 2024

Very efficient and knowledgeable member of staff ans...

Very efficient and knowledgeable member of staff answered all my questions fully without rushing - provided me with best options to consider and was friendly and polite throughout - a credit to the company Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service staff to be very efficient and knowledgeable, not to mention friendly and polite, This is very pleasing to hear, so thanks again. Response date: 7th May 2024

Product Rate Switch

I was concerned that I would not be able to do a product switch to a 2 year fixed rate because my mortgage ends in 18 months, however having explained my situation with Kerion, he soon put my mind at rest when he told me that it would not be a problem, as FBS will extend my mortgage to fit in with the new 2 year fixed rate. Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear that Kieran was able to help you with your product switch and put your mind at ease. Response date: 7th May 2024

Called up and spoke with Lisa to resolve an issue wi...

Called up and spoke with Lisa to resolve an issue with correspondence addresses - she was very helpful Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you Lisa was able to help you resolve your issue. Response date: 7th May 2024

Louise Taylor - Offset Mortgage

Louise Taylor was excellent in her presentation of the Family Building Society and the Mortgage product I was interested in opening. She is arranging for an advisor to contact me with regard to your no interest option to your Off-set mortgage product. Reviewed on: 8th April 2024

Reply from Family Building Society Thank you for leaving us this review! We're pleased to hear about your positive experience with us, specifically from Louise. Response date: 30th April 2024

Excellent experience and very helpful guidance , sup...

Excellent experience and very helpful guidance , support and knowledge from Arron Nicholls. Reviewed on: 4th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Aaron was very helpful, supportive and knowledgeable! Response date: 30th April 2024

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgage
from Scottish Widows 4.78 from 3 reviews
Mortgage
from The Mortgage Branch 0.00 from 0 reviews
Fixed Rate Mortgage
from HSBC 3.66 from 90 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub