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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (685 reviews)

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4.77

Based on 685 reviews, last reviewed 10th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Reviewed very good from the New Business Representative, although a disappointing time waiting for the phone to be answered. Reviewed on: 10th July 2026

Latest lowest rating:

1

Don't return emails or phone calls, very constantly... Don't return emails or phone calls, very constantly ringing for updates and getting nothing back. Reviewed on: 3rd July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (685)

My enquiry was handled by Guy, really friendly and h...

My enquiry was handled by Guy, really friendly and helpful Reviewed on: 23rd June 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service received from Guy! Response date: 24th June 2026

Excellent Service from Family Building Society

Family Building Society have been highly efficient throughout the whole process of applying for our mortgage. They answered our calls quickly, the telephone appointments we arranged took place at the exact scheduled time. Our mortgage adviser was polite, respectful and very efficient. All my emails were answered promptly and she kept us informed all the way through the process. This level of service is all too rare in today's online world but I couldn't have been more impressed. Reviewed on: 19th June 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with or Mortgage Adviser! Response date: 24th June 2026

Very helpful and precise .

Very helpful and precise .i got the information I needed . Reviewed on: 19th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th June 2026

Louise was very understanding and super efficient

Louise was very understanding and super efficient Reviewed on: 16th June 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service you received from Louise! Response date: 24th June 2026

Louise was friendly and knowledgeable.

Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service you received from Louise! Response date: 24th June 2026

Initially, I spoke to Guy Williams.

Initially, I spoke to Guy Williams. He was very polite, professional and well experienced. Reviewed on: 8th June 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with the service received from Guy! Response date: 24th June 2026

Clear and informative help i can now proceed with my...

Clear and informative help i can now proceed with my payments Reviewed on: 4th June 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th June 2026

Professional and confident staff

Louise was very professional and polite throughout the call. She was confident in her approach and treated me with respect at all times. She was able to help with the questions I had and gathered information in a courteous and confidential manner. Louise clearly understood what I was asking and did not overwhelm me with additional irrelevant questions, which made the conversation supportive and easy to follow. She was aware of the financial guidelines and was able to articulate these in a clear manner. Reviewed on: 27th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 29th May 2026

Called late Friday afternoon on a bank holiday weeke...

Called late Friday afternoon on a bank holiday weekend and got straight through to an adviser. Very helpful, very please with the service. Reviewed on: 22nd May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th May 2026

Person i spoke to was very Professional and knowledg...

Person i spoke to was very Professional and knowledgeable. Super helpful Reviewed on: 14th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th May 2026

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