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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (667 reviews)

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4.80

Based on 667 reviews, last reviewed 22nd May 2026

21% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Called late Friday afternoon on a bank holiday weeke... Called late Friday afternoon on a bank holiday weekend and got straight through to an adviser. Very helpful, very please with the service. Reviewed on: 22nd May 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (667)

Excellent experience very helpful discussion

Excellent experience very helpful discussion Reviewed on: 30th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th May 2026

Great Customer Service

It was very positive and reassuring. Reviewed on: 29th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th May 2026

Aimee was polite and very helpful.

Aimee was polite and very helpful. She had good product knowledge Reviewed on: 28th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Aimee! Response date: 6th May 2026

Mortgage for seniors

Spoke to Erick about obtaining a mortgage, my husband is 80, already retired and this is one of the few lenders where age is not a barrier. Erick was extremely pleasant, helpful and knowledgeable, took all our details and came back to me a few hours later to say we had passed the initial affordability test. Now waiting for a call back from a mortgage advisor. Very impressed with the initial service. Erick is a fantastic ambassador for your organisation. Reviewed on: 25th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Erick! Response date: 28th April 2026

Telephone assistance from Louise was excellent.

Telephone assistance from Louise was excellent. She quickly understood the issue I had called about and gave me the information I needed. She was pleasant and efficient. Reviewed on: 22nd April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 23rd April 2026

Lovely agents-great service

I always get great service from the agents. They are knowledgeable, friendly and clearly invested in give a good customer experience. I have been looked after on a couple of occasions by Serena who I find most personable and reassuring. Reviewed on: 22nd April 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Serena! Response date: 23rd April 2026

Customer service

Great customer service. Polite and efficient new what to do. Reviewed on: 15th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 16th April 2026

Extremely helpful staff

Louise was extremely helpful; listened to what I was trying to achieve and guided me through the call in a very professional yet friendly manner Reviewed on: 9th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 15th April 2026

Alice Bennett professional and friendly.

Alice Bennett who took my call was professional and friendly. She handled what I needed to be cleared very quickly. The phone system said from the start that I was No.1 in the queue. However, it did taken 6 mins + for the call to be answered. Reviewed on: 9th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Alice! Response date: 15th April 2026

Friendly and efficient service.

Friendly and efficient service. The call handler was excellent. Reviewed on: 1st April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 1st April 2026

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