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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (707 reviews)

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4.75

Based on 707 reviews, last reviewed 25th Aug 2026

20% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Assistance with RIO issues I was feeling quite despondent with difficulties we where hitting. Eric explained that my idea was not feasible. However, he was able to suggest a ... Read more Reviewed on: 25th August 2026

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (707)

Never again !

As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limited updates and no effective responses to enquiries on progress Reviewed on: 29th July 2026

Reply from Family Building Society Thank you for your feedback. We're sorry to hear that you have been disappointed with the level of communication and updates received. We understand how important timely responses and support are when a case requires escalation. We are committed to helping intermediaries through our Mortgage Desk and BDM team, and we continue to invest in improvements, including real-time case tracking and secure messaging through our Mortgage Hub. If you would like to discuss your experience or a specific case, please contact our Mortgage Desk on 01372 744155 or email [email protected]. We value your feedback and will use it to help improve our service. Response date: 31st July 2026

an enquiry about additional borrowing

an enquiry about additional borrowing Reviewed on: 28th July 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 29th July 2026

I was calling about product transfer and I am happy...

I was calling about product transfer and I am happy to say that I got all the answers I needed Reviewed on: 27th July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 27th July 2026

Personal Contact

I have been very impressed with the Personal service I have received from staff members Sandra and Alfie who have been exceptionally helpful Reviewed on: 25th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experiences with Sandra and Alfie! Response date: 27th July 2026

LOUISE TAYLOR HAS BEEN A GREAT HELP DURING THE PROCE...

LOUISE TAYLOR HAS BEEN A GREAT HELP DURING THE PROCESS OF PORTING OUR MORTGAGE.WE ARE VERY GRATEFUL TO HER Reviewed on: 25th July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 27th July 2026

Very helpful,polite and friendly

Very helpful,polite and friendly Reviewed on: 24th July 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 24th July 2026

Mortgage application (new business)

Louise was very helpful with the start of the mortgage process. She explained everything very clearly. Reviewed on: 23rd July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with Louise's service! Response date: 24th July 2026

I was introduced to Family BS, when I was elderly.

I was introduced to Family BS, when I was elderly (and had doubts I would eligible). Family provided me with a product that fit my needs. As I now approach 80 I am able to redeem my mortgage early and Ewen & Lisa guided me through the process in a very helpful and supportive way. Reviewed on: 22nd July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear that you're happy with our products and of your positive experience with Ewen and Lisa! Response date: 24th July 2026

Mortgage Renewal: Very helpful and informative

Very helpful and informative advice from Serena Nalden in helping me to renew my Mortgage product. Excellent service. Reviewed on: 21st July 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Serena! Response date: 22nd July 2026

All call backs made on time, straightforward advice.

All call backs made on time, straightforward advice. Reviewed on: 21st July 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 22nd July 2026

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