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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (563 reviews)

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4.90

Based on 563 reviews, last reviewed 9th Oct 2025

22% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Louise was very helpful and professional Louise was very helpful and professional in my mortgage application Reviewed on: 9th October 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (563)

Introductory Phone Call Bodes Well!

What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025

Efficient and polite staff.

Efficient and polite staff. The person who answered my call this morning answered all my questions. Reviewed on: 25th September 2025

Excellent communications

All of communications with Family Building Society have been helpful, supportive and positive. The advice and guidance provided has been excellent. Reviewed on: 25th September 2025

Mortgage Affordability Discussion

With respect to my telephone conversation with Guy Williams, the telephone call served its purpose in providing us with confirmation that we would pass the affordability check for an increase on our mortgage. The conversation was professional, pleasant and expedient. Reviewed on: 24th September 2025

Eric was excellent, very patient with my questions a...

Eric was excellent, very patient with my questions and gave comprehensive answers. The Reviewed on: 23rd September 2025

Arounima Rosun, was very patient during my inquiry/C...

Arounima Rosun, was very patient during my inquiry/Call. Very Helpful. Reviewed on: 23rd September 2025

I was given good detailed and accurate information a...

I was given good detailed and accurate information and advice. Reviewed on: 22nd September 2025

Mortgage success!!

On the phone I spoke with Alice Bennett and she sorted out my situation effectively and efficiently. As a result I am happily continuing with TFBS. Another 5 years fixed rate with my mortgage. Reviewed on: 22nd September 2025

Found my initial phone contact very helpful with ver...

Found my initial phone contact very helpful with very amiable advisor Reviewed on: 22nd September 2025

Guy Williams was fantastic !

Guy Williams was fantastic ! Talked me through options with clarity and helped me with laptop display. A credit to your organisation. Reviewed on: 18th September 2025

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