Write a review

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (344 reviews)

View other Family Building Society products

4.91

Based on 344 reviews, last reviewed 11th Nov 2024

20% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very helpful in branch staff. When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024

Latest lowest rating:

2

Shoddy service for a loyal customer. The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read.... Read more Reviewed on: 21st May 2024

Read all reviews Write a review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Mortgages reviews (344)

Very helpful in branch staff.

When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024

EXCELLENT CUSTOMER SERVICE

Enquired about my mortgage change due in Februaury and everything explained in a way I could understand. Reviewed on: 11th November 2024

Engaged and trustworthy

The thing I really like about FBS is the way they keep me well informed. I feel I can trust them to advise me. Reviewed on: 8th November 2024

They are good recommended for family and friends

They are good recommended for family and friends Reviewed on: 8th November 2024

Good all round company

Good all round company, never pushy, never send out flyer. Always helpful Reviewed on: 8th November 2024

Connectivity great - minimum bureaucracy - pleasant...

Connectivity great - minimum bureaucracy - pleasant experience Reviewed on: 7th November 2024

Great UK based customer service support

Spoke to Rosie who explained in simple and logical terms a mortgage renewal for my Joint Borrower sole Proprietor mortgage. Got through straight away, she answered my queries in a polite, friendly and professional manner Reviewed on: 7th November 2024

David, the New Business Representative, was extremel...

David, the New Business Representative, was extremely helpful, efficient and friendly Reviewed on: 29th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with David! Response date: 6th November 2024

Mortgage Enquiry

I found All the staff that I have spoken to very knowledgable, extremely helpful & very friendly, thank you Reviewed on: 28th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Existing satisfied customer.

I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub