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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (670 reviews)

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4.80

Based on 670 reviews, last reviewed 8th Jun 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Initially, I spoke to Guy Williams. Initially, I spoke to Guy Williams. He was very polite, professional and well experienced. Reviewed on: 8th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (670)

Initially, I spoke to Guy Williams.

Initially, I spoke to Guy Williams. He was very polite, professional and well experienced. Reviewed on: 8th June 2026

Clear and informative help i can now proceed with my...

Clear and informative help i can now proceed with my payments Reviewed on: 4th June 2026

Professional and confident staff

Louise was very professional and polite throughout the call. She was confident in her approach and treated me with respect at all times. She was able to help with the questions I had and gathered information in a courteous and confidential manner. Louise clearly understood what I was asking and did not overwhelm me with additional irrelevant questions, which made the conversation supportive and easy to follow. She was aware of the financial guidelines and was able to articulate these in a clear manner. Reviewed on: 27th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 29th May 2026

Called late Friday afternoon on a bank holiday weeke...

Called late Friday afternoon on a bank holiday weekend and got straight through to an adviser. Very helpful, very please with the service. Reviewed on: 22nd May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th May 2026

Person i spoke to was very Professional and knowledg...

Person i spoke to was very Professional and knowledgeable. Super helpful Reviewed on: 14th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th May 2026

Family Building Society provides a valuable service...

Family Building Society provides a valuable service to older home owners who seem to have been abandoned by the High Street banks, not discriminating by age, and providing a range of mortgage products for different circumstances. Reviewed on: 12th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service and mortgage products! Response date: 13th May 2026

Excellent customer service

Phoned re query about RIO mortgage - didn’t have personal financial details to hand. Staff member patiently took me through the project and my details . Answered all my queries even though I wasn’t fully prepared ! Great customer service Reviewed on: 12th May 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our service! Response date: 13th May 2026

Louise was extremely knowledgeable, helpful and frie...

Louise was extremely knowledgeable, helpful and friendly and she answered all our questions precisely. Reviewed on: 12th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 12th May 2026

Website is hard work to navigate and still no way of...

Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’ve found the website difficult to navigate and that you’re disappointed you can’t make ad‑hoc mortgage payments online. Unfortunately, due to system limitations ad-hoc mortgage payments cannot be made through our Online Service. Information about how you can make overpayments against your mortgage is available on our website .familybuildingsociety.co.uk/mortgages/mortgages-faqs. We appreciate you taking the time to share your feedback, and it will be passed on for consideration as part of our ongoing efforts to enhance our services and improve the overall customer experience. Response date: 12th May 2026

Only dealt with the initial call but we’re waiting t...

Only dealt with the initial call but we’re waiting to hear back off the mortgage advisor. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th May 2026

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