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Family Building Society: Mortgages reviews

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4.92
Based on 638 reviews, last reviewed 5th Mar 2026
19% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Guy did a great job explaining e Guy did a great job explaining e Reviewed on: 5th March 2026
Talib Qayyum's avatar
Talib Qayyum

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (638)

Guy did a great job explaining e

5
Guy did a great job explaining e Reviewed on: 5th March 2026
Talib Qayyum's avatar
Talib Qayyum

Great service

5
Spoken with a number of staff this week and all have been polite, helpful, informative and professional Reviewed on: 5th March 2026
Tim K's avatar
Tim K

Impeccable customer service

5
I called up as I was worried that my direct debit would bounce. The ladies who answered the phone were amazing! Your customer service is impeccable! - thank you! Reviewed on: 5th March 2026
Lyndsay O's avatar
Lyndsay O
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 5th March 2026
The Family Building Society Logo
Family Building Society

Professional, friendly and knowledgeable.

5
Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026
David A's avatar
David A
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026
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Family Building Society

Always provide exceptional service in s friendly and...

5
Always provide exceptional service in s friendly and professional manner.Good range of products and rates are broadly competitive with other building societies Reviewed on: 24th February 2026
Russell J's avatar
Russell J
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026
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Family Building Society

Friendly and efficient service with a major glitch

5
We have had excellent, friendly and efficient service today and throughout our history with FBS, except for a dismaying period when a major error with your systems convinced you that we had an additional mortgage on another property. This took many weeks to resolve, we received a lightweight apology and no compensation for the time and considerable concern this had cost us. Reviewed on: 24th February 2026
Chris B's avatar
Chris B
Reply from Family Building Society Thank you for your positive feedback regarding the service you received — we truly appreciate it. However, I’m sorry to learn of your concerns and any distress caused in relation to the error of information on your account. This is certainly not the experience we aim to provide. To allow us to investigate this fully and respond appropriately, please could you email us at [email protected] or call 03330 140146 with further details about the situation. Once we receive this information, we will review the matter and get back to you as soon as possible. Response date: 26th February 2026
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Family Building Society

Very friendly and knowledgeable staff who answered a...

5
Very friendly and knowledgeable staff who answered all my queries Reviewed on: 23rd February 2026
Peter C's avatar
Peter C
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026
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Family Building Society

Great service

5
Great service and immediate response Reviewed on: 20th February 2026
Linda B's avatar
Linda B
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026
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Family Building Society

Friendly knowledgeable staff.

5
Friendly knowledgeable staff. Great information with next steps clearly explained Reviewed on: 19th February 2026
David S's avatar
David S
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026
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Family Building Society

When ringing staff are excellent, so friendly and he...

5
When ringing staff are excellent, so friendly and helpful and actually listen. A delight to deal with. Thank you. Reviewed on: 18th February 2026
Ann P's avatar
Ann P
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026
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Family Building Society

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