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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (440 reviews)

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4.91

Based on 440 reviews, last reviewed 19th May 2025

76% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Erick Dodd Erick was very helpful and gave full advice Reviewed on: 19th May 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (440)

Erick Dodd

Erick was very helpful and gave full advice Reviewed on: 19th May 2025

First class service

Professional, knowledgeable, efficient. First class! Thank you. Reviewed on: 16th May 2025

Remortgaging how it should be - fast, clear and simple

For my remortgage as an expat, I could't ask FBS for more. From application through ongoing communication to product switch, it has been smooth sailing with excellent and transparent communication, no hidden surprises and super responsive. Reviewed on: 15th May 2025

Enquired about options with Aaron, good experience a...

Enquired about options with Aaron, good experience and please with service Reviewed on: 14th May 2025

Very helpful team - the service and advise was spot...

Very helpful team - the service and advise was spot on Reviewed on: 13th May 2025

EXCELLENT SERVICE.

I spoke at length with Louise regarding the probability of me moving home and porting my mortgage to the new property. My overall experience was excellent and the information I was provided with was clear and easy to understand. I would like to compliment Louise for her friendly attitude whilst maintaining her level of professionalism. Reviewed on: 9th May 2025

very friendly Service

I spoke to Simone She was very helpful & Professional. It’s very nice when you get help in difficult time . Thanks Reviewed on: 9th May 2025

Louise Taylor was exceptionally helpful and professi...

Louise Taylor was exceptionally helpful and professional. She couldn’t do enough to help us. Louise promised to get back to us, and true to her word she returned our enquiry in a very efficient manner. Reviewed on: 7th May 2025

vandelle was very helpful, professional and knowledg...

vandelle was very helpful, professional and knowledgeable. She answered all questions thoroughly. Excellent job Vandelle. Thank you so much Reviewed on: 6th May 2025

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

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