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Family Building Society: Mortgages reviews

View other Family Building Society products
4.80
Based on 667 reviews, last reviewed 22nd May 2026
21% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Called late Friday afternoon on a bank holiday weeke... Called late Friday afternoon on a bank holiday weekend and got straight through to an adviser. Very helpful, very please with the service. Reviewed on: 22nd May 2026
Steve R's avatar
Steve R

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026
Mike's avatar
Mike
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (667)

Great service

5
Spoken with a number of staff this week and all have been polite, helpful, informative and professional Reviewed on: 5th March 2026
Tim K's avatar
Tim K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 11th March 2026
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Family Building Society

Impeccable customer service

5
I called up as I was worried that my direct debit would bounce. The ladies who answered the phone were amazing! Your customer service is impeccable! - thank you! Reviewed on: 5th March 2026
Lyndsay O's avatar
Lyndsay O
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 5th March 2026
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Family Building Society

Professional, friendly and knowledgeable.

5
Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026
David A's avatar
David A
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026
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Family Building Society

Always provide exceptional service in s friendly and...

5
Always provide exceptional service in s friendly and professional manner.Good range of products and rates are broadly competitive with other building societies Reviewed on: 24th February 2026
Russell J's avatar
Russell J
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026
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Family Building Society

Friendly and efficient service with a major glitch

5
We have had excellent, friendly and efficient service today and throughout our history with FBS, except for a dismaying period when a major error with your systems convinced you that we had an additional mortgage on another property. This took many weeks to resolve, we received a lightweight apology and no compensation for the time and considerable concern this had cost us. Reviewed on: 24th February 2026
Chris B's avatar
Chris B
Reply from Family Building Society Thank you for your positive feedback regarding the service you received — we truly appreciate it. However, I’m sorry to learn of your concerns and any distress caused in relation to the error of information on your account. This is certainly not the experience we aim to provide. To allow us to investigate this fully and respond appropriately, please could you email us at [email protected] or call 03330 140146 with further details about the situation. Once we receive this information, we will review the matter and get back to you as soon as possible. Response date: 26th February 2026
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Family Building Society

Very friendly and knowledgeable staff who answered a...

5
Very friendly and knowledgeable staff who answered all my queries Reviewed on: 23rd February 2026
Peter C's avatar
Peter C
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026
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Family Building Society

Great service

5
Great service and immediate response Reviewed on: 20th February 2026
Linda B's avatar
Linda B
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026
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Family Building Society

Friendly knowledgeable staff.

5
Friendly knowledgeable staff. Great information with next steps clearly explained Reviewed on: 19th February 2026
David S's avatar
David S
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026
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Family Building Society

When ringing staff are excellent, so friendly and he...

5
When ringing staff are excellent, so friendly and helpful and actually listen. A delight to deal with. Thank you. Reviewed on: 18th February 2026
Ann P's avatar
Ann P
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026
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Family Building Society

Help desk calls

4
Requested call back from the help line and the calls were returned within 10 mins each time Help desk staff were friendly, intelligible (big plus) and provided comprehensive and relevant information regarding my queries. The issues were resolved without trouble. Reviewed on: 17th February 2026
Brian G's avatar
Brian G
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 18th February 2026
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Family Building Society

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