Write a review

Newsletter

Go to business site

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (685 reviews)

View other Family Building Society products

4.77

Based on 685 reviews, last reviewed 10th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Reviewed very good from the New Business Representative, although a disappointing time waiting for the phone to be answered. Reviewed on: 10th July 2026

Latest lowest rating:

1

Don't return emails or phone calls, very constantly... Don't return emails or phone calls, very constantly ringing for updates and getting nothing back. Reviewed on: 3rd July 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Mortgages reviews (685)

Aimee was polite and very helpful.

Aimee was polite and very helpful. She had good product knowledge Reviewed on: 28th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Aimee! Response date: 6th May 2026

Mortgage for seniors

Spoke to Erick about obtaining a mortgage, my husband is 80, already retired and this is one of the few lenders where age is not a barrier. Erick was extremely pleasant, helpful and knowledgeable, took all our details and came back to me a few hours later to say we had passed the initial affordability test. Now waiting for a call back from a mortgage advisor. Very impressed with the initial service. Erick is a fantastic ambassador for your organisation. Reviewed on: 25th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Erick! Response date: 28th April 2026

Telephone assistance from Louise was excellent.

Telephone assistance from Louise was excellent. She quickly understood the issue I had called about and gave me the information I needed. She was pleasant and efficient. Reviewed on: 22nd April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 23rd April 2026

Lovely agents-great service

I always get great service from the agents. They are knowledgeable, friendly and clearly invested in give a good customer experience. I have been looked after on a couple of occasions by Serena who I find most personable and reassuring. Reviewed on: 22nd April 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Serena! Response date: 23rd April 2026

Customer service

Great customer service. Polite and efficient new what to do. Reviewed on: 15th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 16th April 2026

Extremely helpful staff

Louise was extremely helpful; listened to what I was trying to achieve and guided me through the call in a very professional yet friendly manner Reviewed on: 9th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 15th April 2026

Alice Bennett professional and friendly.

Alice Bennett who took my call was professional and friendly. She handled what I needed to be cleared very quickly. The phone system said from the start that I was No.1 in the queue. However, it did taken 6 mins + for the call to be answered. Reviewed on: 9th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Alice! Response date: 15th April 2026

Friendly and efficient service.

Friendly and efficient service. The call handler was excellent. Reviewed on: 1st April 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 1st April 2026

Very friendly and helpful advisors.

Very friendly and helpful advisors. I didn't have to go through a large automated list before speaking to a person which is rare no days. Reviewed on: 30th March 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st March 2026

Mortgage Options

Spoke to Aimee Kennedy regarding our mortgage coming off a two year fixed rate and she was very helpful with the options that were available to us. Reviewed on: 27th March 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Aimee! Response date: 31st March 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Leek Building Society 4.84 from 691 reviews
Mortgages
from Market Harborough Building Society 3.65 from 2 reviews
Mortgages
from Tandem 4.06 from 1 reviews

Want to see more from Family Building Society?

Savings
from Family Building Society 4.56 from 1372 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub