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Review of the Family Building Society, Mortgages:

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Never again !

As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limited updates and no effective responses to enquiries on progress Reviewed on: 29th July 2026

Reply from Family Building Society Thank you for your feedback. We're sorry to hear that you have been disappointed with the level of communication and updates received. We understand how important timely responses and support are when a case requires escalation. We are committed to helping intermediaries through our Mortgage Desk and BDM team, and we continue to invest in improvements, including real-time case tracking and secure messaging through our Mortgage Hub. If you would like to discuss your experience or a specific case, please contact our Mortgage Desk on 01372 744155 or email [email protected]. We value your feedback and will use it to help improve our service. Response date: 31st July 2026

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