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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (342 reviews)

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4.91

Based on 342 reviews, last reviewed 8th Nov 2024

4% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Engaged and trustworthy The thing I really like about FBS is the way they keep me well informed. I feel I can trust them to advise me. Reviewed on: 8th November 2024

Latest lowest rating:

2

Shoddy service for a loyal customer. The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read.... Read more Reviewed on: 21st May 2024

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (342)

Alice was very helpful & informative.

Alice was very helpful & informative. Had good Knowledge of the products provided. Reviewed on: 3rd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that you found Alice to be very helpful and informative, and that her product knowledge was good. Response date: 4th July 2024

Ever so helpful, efficient and pleasant to talk to.

Ever so helpful, efficient and pleasant to talk to. Our fixed term mortgage is ending, so telephoned to enquire how we go forward and with postal support from FBS, I quickly established an option. Reviewed on: 2nd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear our customer service colleague was helpful, efficient and pleasant to talk to. We're also pleased to hear we provided you with a suitable option. Response date: 2nd July 2024

I spoke with Michelle Parry-Bunter as I needed a cas...

I spoke with Michelle Parry-Bunter as I needed a case reviewed as soon as possible as the client was about to go on a high SVR. Michelle got this in front of the correct person and the case was agreed quickly. Reviewed on: 26th June 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that Michelle was able to help you and your client so quickly. Response date: 2nd July 2024

Asked for advice on moving mortgage when moving hous...

Asked for advice on moving mortgage when moving house and was given a very comprehensive reply which was confirmed in an email Reviewed on: 20th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear our response was comprehensive, and we hope that provides you with all the information you need. If you have any further questions, please do not hesitate to get in touch. Response date: 21st June 2024

Good Service

Called with a tax query and had very helpful and immediate response. Reviewed on: 17th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had a helpful and quick response! Response date: 17th June 2024

We are only at the very early stages of a mortgage a...

We are only at the very early stages of a mortgage application, but up to now the service has been excellent with very quick response to emails. Reviewed on: 12th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find our service has been excellent! Response date: 17th June 2024

Excellend service

My call was handled very professionally and knowledgeably. Lovely lady. Reviewed on: 11th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your call was handled professionally! Response date: 11th June 2024

Louise was very helpful and thorough.

Louise was very helpful and thorough. She explained the whole process to me and the options available to me. Reviewed on: 10th June 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Louise was very helpful! Response date: 10th June 2024

Porting part of our Mortgage

We needed to port part of our existing mortgage to our new home. I contacted Family BS and spoke with Aaron Brown who was extremely polite and helpful and gave us the information we required in a clear and precise manner making the process thus far easy to follow. Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Aaron was extremely polite and helpful! Response date: 5th June 2024

Highly recommend

I was presently surprised with the excellent service I received. My call was answered within minutes by the representative. Her product knowledge was excellent and was she able to explain clearly the option that best suited my circumstances. She was prompt with sending me further information on the product and came back to me with a positive outcome on the same day. Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you would highly recommend us! Response date: 4th June 2024

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