Write a review

Log in/Join

Family Building Society: Mortgages reviews

View other Family Building Society products

4.91

Based on 407 reviews, last reviewed 2nd Apr 2025

81% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

6%

1%

0%

1%

Latest highest rating:

5

Customer Service Call was dealt with quickly and efficiently by Louise, friendly and helpful. 5 stars! Reviewed on: 2nd April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

Read all reviews Write a review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Family Building Society Mortgages reviews (407)

My call was answered quickly, good customer service.

5

My call was answered quickly, no painful ‘press X for Y’ nonsense, by a pleasant and helpful human who gave me the information and guidance he could. Reviewed on: 25th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Lisa was most helpful and our questions were well an...

5

Lisa was most helpful and our questions were well answered in details Reviewed on: 24th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Mortgage questions

5

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

I telephoned this morning spoke to a call handler ca...

5

I telephoned this morning spoke to a call handler called Catherine she was polite and extremely helpful and dealt with my query efficiently Reviewed on: 24th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Dissapointed

1

Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documents, which added unnecessary frustration to the process. The case was initially referred to them for consideration before the valuation was booked, so it was surprising to receive a decline without prior discussion. It would have been far more constructive to have a conversation about why the case didn’t meet their lending appetite, rather than simply receiving an email with the decision."** Reviewed on: 23rd January 2025

Reply from Family Building Society Dear Daren, Thank you for your feedback. We apologise for any inconvenience caused by a delay in responding. To discuss this further please call us on 03330 140146 or request a call back via: familybuildingsociety.co.uk/contact-us/request-a-callback Kind regards, Family Building Society Response date: 5th February 2025

The young lady was very professional put my mind at...

5

The young lady was very professional put my mind at rest as I hadn’t received any communication back from them and also said she would send me a new letter and email which she did, very knowledgeable young lady Reviewed on: 22nd January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Quick and efficient service and quick response with...

5

Quick and efficient service and quick response with receipt of payment Reviewed on: 21st January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Rian (Brasier) clearly explained my options regardin...

5

Rian (Brasier) clearly explained my options regarding my mortgage and its continuation when the current term ends in 2036. he followed it up in writing. Reviewed on: 20th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Kieran was very helpful and dealt with my query effe...

5

Kieran was very helpful and dealt with my query effectively Reviewed on: 15th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Patient and helpful

5

Erick was very patient and took time and trouble to help Reviewed on: 10th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Newcastle Building Society 4.00 from 1 reviews
Mortgages
from Chorley Building Society 4.90 from 247 reviews
Mortgages
from Beverley Building Society 4.87 from 22 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

Man on beach

News, guides and insight from our team

View resource hub

UK money news stories - 24 July 2024

UK money news stories - 24 July 2024

24th July 2024

Posted in Money Talks by Errolyn Smith

Your Money, Your Voice: Have your say

Your Money, Your Voice: Have your say

24th July 2024

Posted in Our insights by Errolyn Smith

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Our latest research - customers see little impact of FCA's Consumer Duty one year on

24th July 2024

Posted in Our insights by Darryl Barkwill

Consumer credit awards winners 2024

Consumer credit awards winners 2024

11th July 2024

Posted in Awards by Darryl Barkwill