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Family Building Society: Mortgages reviews

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4.90
Based on 474 reviews, last reviewed 30th Jun 2025
24% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
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1%

Latest highest rating:

5

Quick to answer the telephone. Quick to answer the telephone. All questions answered promptly. Reviewed on: 30th June 2025
David E's avatar
David E

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (474)

very friendly Service

5
I spoke to Simone She was very helpful & Professional. It’s very nice when you get help in difficult time . Thanks Reviewed on: 9th May 2025
CHANDRAKANT 's avatar
CHANDRAKANT

Louise Taylor was exceptionally helpful and professi...

5
Louise Taylor was exceptionally helpful and professional. She couldn’t do enough to help us. Louise promised to get back to us, and true to her word she returned our enquiry in a very efficient manner. Reviewed on: 7th May 2025
Sandra Deery's avatar
Sandra Deery

vandelle was very helpful, professional and knowledg...

5
vandelle was very helpful, professional and knowledgeable. She answered all questions thoroughly. Excellent job Vandelle. Thank you so much Reviewed on: 6th May 2025
Kalvinder B's avatar
Kalvinder B

Exellent customer service

5
Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025
Andrew Weight's avatar
Andrew Weight
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

The person I dealt with on the phone was really frie...

5
The person I dealt with on the phone was really friendly and super helpful. Talked me through everything very clearly. Reviewed on: 29th April 2025
Ian 's avatar
Ian
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

i wanted to pay off a capital sum on my mortgage and...

5
i wanted to pay off a capital sum on my mortgage and i spoke to Gillian Collard who was very helpful and confirmed everything had been completed as instructed Reviewed on: 28th April 2025
Charles W's avatar
Charles W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Helpful and friendly staff

5
Very helpful staff on the phone and good products for 'unusual' mortgage types Reviewed on: 28th April 2025
Ruth L's avatar
Ruth L
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Helpful staff

4
Staff very friendly, polite & helpful as had received an unnecessary confusing letter despite having refixed the mortgage deal previously Reviewed on: 26th April 2025
GA's avatar
GA
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Excellent Customer Service.

5
I needed assistance with an enquiry regarding my mortgage account, Catherine C provided this quickly and pleasantly. Reviewed on: 25th April 2025
Margaret M's avatar
Margaret M
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Extremely polite and helpful

5
The young lady I spoke to was extremely polite and helpful and made sure I understood everything completely Reviewed on: 25th April 2025
Yvonne I's avatar
Yvonne I
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

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