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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (703 reviews)

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4.75

Based on 703 reviews, last reviewed 7th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Peace of Mind? Choose FBS We are in our late 70s, and still had a mortgage with smother Lender which was interest only. We found ourselves in a position whereby we could revert... Read more Reviewed on: 7th August 2026

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (703)

Louise was extremely knowledgeable, helpful and frie...

Louise was extremely knowledgeable, helpful and friendly and she answered all our questions precisely. Reviewed on: 12th May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 12th May 2026

Website is hard work to navigate and still no way of...

Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’ve found the website difficult to navigate and that you’re disappointed you can’t make ad‑hoc mortgage payments online. Unfortunately, due to system limitations ad-hoc mortgage payments cannot be made through our Online Service. Information about how you can make overpayments against your mortgage is available on our website .familybuildingsociety.co.uk/mortgages/mortgages-faqs. We appreciate you taking the time to share your feedback, and it will be passed on for consideration as part of our ongoing efforts to enhance our services and improve the overall customer experience. Response date: 12th May 2026

Only dealt with the initial call but we’re waiting t...

Only dealt with the initial call but we’re waiting to hear back off the mortgage advisor. Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th May 2026

Very helpful and efficent Customer service

Very helpful and efficent Customer service Reviewed on: 7th May 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 12th May 2026

Louise was extremely helpful and provided a very cle...

Louise was extremely helpful and provided a very clear summary of what our next move would be. She also did this in a very pleasant and friendly manner. Reviewed on: 2nd May 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 6th May 2026

Lovely human interaction

The lady I spoke to was extremely helpful and warm and friendly. Reviewed on: 1st May 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 6th May 2026

Excellent experience very helpful discussion

Excellent experience very helpful discussion Reviewed on: 30th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th May 2026

Great Customer Service

It was very positive and reassuring. Reviewed on: 29th April 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 6th May 2026

Aimee was polite and very helpful.

Aimee was polite and very helpful. She had good product knowledge Reviewed on: 28th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Aimee! Response date: 6th May 2026

Mortgage for seniors

Spoke to Erick about obtaining a mortgage, my husband is 80, already retired and this is one of the few lenders where age is not a barrier. Erick was extremely pleasant, helpful and knowledgeable, took all our details and came back to me a few hours later to say we had passed the initial affordability test. Now waiting for a call back from a mortgage advisor. Very impressed with the initial service. Erick is a fantastic ambassador for your organisation. Reviewed on: 25th April 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Erick! Response date: 28th April 2026

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