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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (671 reviews)

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4.80

Based on 671 reviews, last reviewed 10th Jun 2026

48% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Louise was friendly and knowledgeable. Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (671)

Great service

Great service and immediate response Reviewed on: 20th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026

Friendly knowledgeable staff.

Friendly knowledgeable staff. Great information with next steps clearly explained Reviewed on: 19th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

When ringing staff are excellent, so friendly and he...

When ringing staff are excellent, so friendly and helpful and actually listen. A delight to deal with. Thank you. Reviewed on: 18th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Help desk calls

Requested call back from the help line and the calls were returned within 10 mins each time Help desk staff were friendly, intelligible (big plus) and provided comprehensive and relevant information regarding my queries. The issues were resolved without trouble. Reviewed on: 17th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 18th February 2026

on a call with Serena ,

on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Serena! Response date: 12th February 2026

Patient, informative and friendly.

Guy Williams was patient, informative and very helpful. He made us feel relaxed and respected in what can be an awkward and intimidating process. We were looking to increase our mortgage and we’re not looking forward to making contact as like any field in which you are not an expert but need detailed advice you can be made to feel stupid or underprepared. Guy was the opposite, he was straight forward hugely personable and helped us navigate the process easily. Thanks Guy. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Guy! Response date: 11th February 2026

lisa was excellent sorted my problem quickly and pol...

lisa was excellent sorted my problem quickly and politely Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th February 2026

Very helpful!

Louise was extremely helpful and very clear and professional in the advice she gave. Reviewed on: 9th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 10th February 2026

Always Helpfu

I was only looking for account information on an existing Mortgage but the person that I spoke with was both pleasent and very helpful Reviewed on: 6th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th February 2026

Family Building Society Mortgage Information

Louise was very helpful, and explained in detail all the options that are open to us. We look forward to speaking to Louise’s colleague on Friday between 10am-12noon. Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 10th February 2026

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