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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.92 (651 reviews)

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4.92

Based on 651 reviews, last reviewed 15th Apr 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Customer service Great customer service. Polite and efficient new what to do. Reviewed on: 15th April 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (651)

FRAUD NEVER APOLOGISED

FBS sent me a bill some 12 months after I took the loan which was unjustified and I had to fight long and hard to get this removed. Bailiff was mentioned. VERY BAD Reviewed on: 12th January 2026

Reply from Family Building Society Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to understand what happened. Could you please contact us at your earliest convenience on 03330 140146 or email us at [email protected] This will allow us to review your account in detail and ensure everything is correct. We appreciate your time and look forward to helping you Response date: 14th January 2026

I needed help in re-establishing my sign-on details...

I needed help in re-establishing my sign-on details with National Counties following a catastrophic loss of data on my laptop. This could only be done at speed, by phoning. Fortunately, with the help of Tracey Rogers I was able to recreate my full sign-on USER NAME and passwords. Despite my slow speed at getting through the necessary stages, with Tracy's very patient help and guidance I got the task completed. Thank you so much for this, Tracy. Reviewed on: 12th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Tracey! Response date: 14th January 2026

Very easy to get to speak to Luke Green who was extr...

Very easy to get to speak to Luke Green who was extremely helpful and informative Reviewed on: 12th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Luke! Response date: 14th January 2026

HI Lisa, thanks for your support. You were amazing 5*

HI Lisa, thanks for your support. I was really struggling with it but you helped me. Reviewed on: 10th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 14th January 2026

Very helpful friendly advisor very knowledgable

Very helpful friendly advisor very knowledgable Reviewed on: 9th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

Experience of Remortgaging a BTL Mortgage

I generally had a seamless experience with their remortgaging team and process. Their BTL products for expats are reasonably competitive including fees. I would have liked the option, particularly in the current environment of falling interest rates of a lifetime tracker BTL mortgage product. I am generally very happy with the Family Building Society, particularly when other lending providers would not consider expats for BTL mortgages. Reviewed on: 9th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 14th January 2026

It was a pleasure to talk to Lisa today and she was...

It was a pleasure to talk to Lisa today and she was very helpful Reviewed on: 9th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 14th January 2026

The team at the fbs are always so helpful, polite an...

The team at the fbs are always so helpful, polite and knowledgeable. Reviewed on: 7th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

excellent customer service when i called your office...

excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy. Reviewed on: 2nd January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th January 2026

I needed help getting online.

I needed help getting online. I used the online help number. It was answered quickly. The colleague put me at ease and stayed with me until I was happy that I was successfully active online with my mortgage account. Reviewed on: 30th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

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