Write a review

Newsletter

Go to business site

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (671 reviews)

View other Family Building Society products

4.80

Based on 671 reviews, last reviewed 10th Jun 2026

48% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Louise was friendly and knowledgeable. Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Mortgages reviews (671)

My initial telephone call for a mortgage

My initial telephone call with your employee Alice Bennett was excellent - very knowledgeable, polite and helpful in every way to take my mortgage enquiry further. As an employer, I would be very pleased if all my staff dealt with our enquiries in the same manner Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Alice! Response date: 10th February 2026

Serena was exceptional in helping me to renew my mor...

Serena was exceptional in helping me to renew my mortgage. She went over and above from whatever anyone could expect. Including remembering me from a week before, and taking the trouble to walk to a different department to find out the answer to a question. Reviewed on: 29th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Serena! Response date: 30th January 2026

Had a message chat and was given a number to talk ab...

Had a message chat and was given a number to talk about my new mortgage rates options, it was the savings number, but I was politely and quickly transferred to new business. Small queue, answer pretty quickly, person very polite, helpful, knowledgeable and gave me the advice I neeeded to make a product decision. Provided additional info and signposted the next steps. Reviewed on: 29th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our service! Response date: 30th January 2026

New business team was very helpful.

New business team was very helpful. Reviewed on: 28th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 29th January 2026

Received the usual comprehensive, professional and f...

Received the usual comprehensive, professional and friendly assistance when discussing my mortgage arrangements. Always provide the information I require in order for me to make an informed decision. Reviewed on: 28th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 29th January 2026

First Class Help

The few times I have made contact the help has been excellent Reviewed on: 27th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th January 2026

Well Done Family Building Society

Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We have past experience of an mortgage with Family Building Society and also have savings with them. They have been top rate on both sides. I would recommend them a lot. Reviewed on: 23rd January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 28th January 2026

House Purchase

I received a thorough and clear explanation of every aspect of the matter at hand and I detected an air of efficiency and professionalism. Reviewed on: 22nd January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th January 2026

extremely helpful and very pleasant,...

The advisor was extremely helpful and very pleasant, I would definitely recommend Family Building Society Reviewed on: 20th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you're happy with our service! Response date: 21st January 2026

FBS customer services agent was very helpful

FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He provided me with full details about my options and assisted me in making the best selection for my new mortgage loan product. Reviewed on: 13th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 14th January 2026

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from The Mortgage Lender 4.12 from 3 reviews
Mortgages
from Multi Broker 0.00 from 0 reviews
Tracker Rate Mortgage
from Barclays 3.83 from 15 reviews

Want to see more from Family Building Society?

Savings
from Family Building Society 4.55 from 1351 reviews
Insurance
from Family Building Society 4.10 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub