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Family Building Society: Mortgages reviews

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4.91
Based on 426 reviews, last reviewed 25th Apr 2025
93% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent Customer Service. I needed assistance with an enquiry regarding my mortgage account, Catherine C provided this quickly and pleasantly. Reviewed on: 25th April 2025
Margaret M's avatar
Margaret M

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
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Daren G
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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. ...

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Family Building Society Mortgages reviews (426)

We spoke with Rian Brasier today and he could not ha...

5
We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025
Dennis Morgan's avatar
Dennis Morgan
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Informative and friendly.

5
Informative and friendly. Very happy with the experience. Reviewed on: 12th February 2025
Edward H's avatar
Edward H
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Great customer service

5
Everything I call, there is a swift answer and excellent service...maters are always resolved. Reviewed on: 12th February 2025
Richard 's avatar
Richard
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Ryan the mortgage adviser was brilliant and gave me...

5
Ryan the mortgage adviser was brilliant and gave me all the info I needed to make my decision which deal to take. Ryan is a credit to the company Reviewed on: 11th February 2025
Glyn Roberts's avatar
Glyn Roberts
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Making a call to the society

5
Only had two telephone calls to make but the service was prompt and the advice clear and helpful. Reviewed on: 10th February 2025
Peter A's avatar
Peter A
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Over 60's mortgage

5
Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though Family Building Society will be able to offer the product I am after. Reviewed on: 5th February 2025
Jim H's avatar
Jim H
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Great customer service - poor website

5
Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you are trying to use a phone. Reviewed on: 5th February 2025
Lucinda's avatar
Lucinda
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Aaron Nichols was extremely helpful in liaising with...

5
Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome. Reviewed on: 4th February 2025
Susan D's avatar
Susan D
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Excellent customer service

5
Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025
Wendy R's avatar
Wendy R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

My call was answered quickly, good customer service.

5
My call was answered quickly, no painful ‘press X for Y’ nonsense, by a pleasant and helpful human who gave me the information and guidance he could. Reviewed on: 25th January 2025
Mark's avatar
Mark
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

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