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Family Building Society: Mortgages reviews

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4.91
Based on 615 reviews, last reviewed 23rd Jan 2026
49% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
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1%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026
Sally Nethercott's avatar
Sally Nethercott

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (615)

Lisa Adams was very helpful and understanding.

5
Lisa Adams was very helpful and understanding. Her knowledge was excellent, she took her time to make sure i understood everything about my mortgage switch. She clearly explained how i could pay in money to help reduce my new switched mortgage and when i pay in the allowed 10% per annum payment allowed Reviewed on: 26th September 2025
Jon G's avatar
Jon G
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025
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Family Building Society

Friendly and knoledgeable staff

5
Alison was very fiendly, helpful and knowledgeable in assisting me with a mortgage application Reviewed on: 26th September 2025
Paul H's avatar
Paul H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025
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Family Building Society

Introductory Phone Call Bodes Well!

5
What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025
Barry in Brighton's avatar
Barry in Brighton
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Efficient and polite staff.

5
Efficient and polite staff. The person who answered my call this morning answered all my questions. Reviewed on: 25th September 2025
John G's avatar
John G
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Excellent communications

5
All of communications with Family Building Society have been helpful, supportive and positive. The advice and guidance provided has been excellent. Reviewed on: 25th September 2025
J R's avatar
J R
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Mortgage Affordability Discussion

5
With respect to my telephone conversation with Guy Williams, the telephone call served its purpose in providing us with confirmation that we would pass the affordability check for an increase on our mortgage. The conversation was professional, pleasant and expedient. Reviewed on: 24th September 2025
Paul H's avatar
Paul H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025
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Family Building Society

Eric was excellent, very patient with my questions a...

5
Eric was excellent, very patient with my questions and gave comprehensive answers. The Reviewed on: 23rd September 2025
Clare C's avatar
Clare C
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

Arounima Rosun, was very patient during my inquiry/C...

5
Arounima Rosun, was very patient during my inquiry/Call. Very Helpful. Reviewed on: 23rd September 2025
Neil W's avatar
Neil W
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

I was given good detailed and accurate information a...

5
I was given good detailed and accurate information and advice. Reviewed on: 22nd September 2025
simonrogers's avatar
simonrogers
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Mortgage success!!

5
On the phone I spoke with Alice Bennett and she sorted out my situation effectively and efficiently. As a result I am happily continuing with TFBS. Another 5 years fixed rate with my mortgage. Reviewed on: 22nd September 2025
Susan M's avatar
Susan M
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alice! Response date: 28th October 2025
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Family Building Society

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