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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (603 reviews)

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4.91

Based on 603 reviews, last reviewed 2nd Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

excellent customer service when i called your office... excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy. Reviewed on: 2nd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (603)

Locked Out Of My Account

I was locked out of my Mortgage account on Sunday 7th Sept. Contacted Family Building Society today Monday 8/09/25 and and the problem was sorted out by Lisa Adams who was very pleasant and cheerful to speak to she was very Patient with me when I using my mobile phone to get an access code. Thanks LISA Reviewed on: 8th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Pure excellence.

Once again Family BS have shown themselves to be the best financial organisation that there is. Common sense used at all times. Reviewed on: 8th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Mortgage query

Telephoned with a query about my mortgage. First time there was no answer from customer service after 8 minutes. Phoned again later in the day. Answered in 15 seconds by Lisa Adam, who was very helpful. Reviewed on: 7th September 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We understand that our phone lines have been particularly busy, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. If there is anything further we can assist you with, please don’t hesitate to let us know. Kind regards Family Building Society Response date: 11th September 2025

Called to check some details.

Called to check some details. Had to wait and then get a call back. Reviewed on: 5th September 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Got through to the appropriate person very quickly.

Got through to the appropriate person very quickly. Her name is Aisha Malik. She was very knowledgable and understood my problem.. She listened patiently and realised the sensitive nature of my concerns. Reviewed on: 5th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Aisha! Response date: 23rd October 2025

I’m happy with this company my mortgage is due to co...

I’m happy with this company my mortgage is due to come to an end Reviewed on: 2nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Phone call with mortgage advisor.

Phone call with your mortgage advisor who was very helpful, efficient & knowledgeable. Reviewed on: 29th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Great and clear communication.

Great and clear communication. Very friendly Reviewed on: 29th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Getting online.

I was struggling to access the online service. I was lucky enough to speak to Donnika who immediately identified the problem and then steered me successfully through the process.. All working now. Reviewed on: 29th August 2025

Simone Ayles was outstanding.

Simone Ayles was outstanding. She explained everything to us in detail and was very helpful. Reviewed on: 26th August 2025

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View resource hub

Family Building Society: Mortgages reviews

47% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Mortgages now

Family Building Society Mortgages reviews (603)

Locked Out Of My Account

Pure excellence.

Mortgage query

Called to check some details.

Got through to the appropriate person very quickly.

I’m happy with this company my mortgage is due to co...

Phone call with mortgage advisor.

Great and clear communication.

Getting online.

Simone Ayles was outstanding.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

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