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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Great service

Spoken with a number of staff this week and all have been polite, helpful, informative and professional Reviewed on: 5th March 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 11th March 2026

Impeccable customer service

I called up as I was worried that my direct debit would bounce. The ladies who answered the phone were amazing! Your customer service is impeccable! - thank you! Reviewed on: 5th March 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 5th March 2026

Professional, friendly and knowledgeable.

Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026

Always provide exceptional service in s friendly and...

Always provide exceptional service in s friendly and professional manner.Good range of products and rates are broadly competitive with other building societies Reviewed on: 24th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Friendly and efficient service with a major glitch

We have had excellent, friendly and efficient service today and throughout our history with FBS, except for a dismaying period when a major error with your systems convinced you that we had an additional mortgage on another property. This took many weeks to resolve, we received a lightweight apology and no compensation for the time and considerable concern this had cost us. Reviewed on: 24th February 2026

Reply from Family Building Society Thank you for your positive feedback regarding the service you received — we truly appreciate it. However, I’m sorry to learn of your concerns and any distress caused in relation to the error of information on your account. This is certainly not the experience we aim to provide. To allow us to investigate this fully and respond appropriately, please could you email us at [email protected] or call 03330 140146 with further details about the situation. Once we receive this information, we will review the matter and get back to you as soon as possible. Response date: 26th February 2026

Very friendly and knowledgeable staff who answered a...

Very friendly and knowledgeable staff who answered all my queries Reviewed on: 23rd February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026

Great service

Great service and immediate response Reviewed on: 20th February 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 26th February 2026

Friendly knowledgeable staff.

Friendly knowledgeable staff. Great information with next steps clearly explained Reviewed on: 19th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

When ringing staff are excellent, so friendly and he...

When ringing staff are excellent, so friendly and helpful and actually listen. A delight to deal with. Thank you. Reviewed on: 18th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 26th February 2026

Help desk calls

Requested call back from the help line and the calls were returned within 10 mins each time Help desk staff were friendly, intelligible (big plus) and provided comprehensive and relevant information regarding my queries. The issues were resolved without trouble. Reviewed on: 17th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 18th February 2026

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Family Building Society: Mortgages reviews

10% increase in 5 star reviews

400% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Mortgages now

Family Building Society Mortgages reviews (717)

Great service

Impeccable customer service

Professional, friendly and knowledgeable.

Always provide exceptional service in s friendly and...

Friendly and efficient service with a major glitch

Very friendly and knowledgeable staff who answered a...

Great service

Friendly knowledgeable staff.

When ringing staff are excellent, so friendly and he...

Help desk calls

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Savings

Insurance

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