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Chris B

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Review of the Family Building Society, Mortgages:

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Friendly and efficient service with a major glitch

We have had excellent, friendly and efficient service today and throughout our history with FBS, except for a dismaying period when a major error with your systems convinced you that we had an additional mortgage on another property. This took many weeks to resolve, we received a lightweight apology and no compensation for the time and considerable concern this had cost us. Reviewed on: 24th February 2026

Reply from Family Building Society Thank you for your positive feedback regarding the service you received — we truly appreciate it. However, I’m sorry to learn of your concerns and any distress caused in relation to the error of information on your account. This is certainly not the experience we aim to provide. To allow us to investigate this fully and respond appropriately, please could you email us at [email protected] or call 03330 140146 with further details about the situation. Once we receive this information, we will review the matter and get back to you as soon as possible. Response date: 26th February 2026

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