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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

on a call with Serena ,

on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Serena! Response date: 12th February 2026

Patient, informative and friendly.

Guy Williams was patient, informative and very helpful. He made us feel relaxed and respected in what can be an awkward and intimidating process. We were looking to increase our mortgage and we’re not looking forward to making contact as like any field in which you are not an expert but need detailed advice you can be made to feel stupid or underprepared. Guy was the opposite, he was straight forward hugely personable and helped us navigate the process easily. Thanks Guy. Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Guy! Response date: 11th February 2026

lisa was excellent sorted my problem quickly and pol...

lisa was excellent sorted my problem quickly and politely Reviewed on: 10th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th February 2026

Very helpful!

Louise was extremely helpful and very clear and professional in the advice she gave. Reviewed on: 9th February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 10th February 2026

Always Helpfu

I was only looking for account information on an existing Mortgage but the person that I spoke with was both pleasent and very helpful Reviewed on: 6th February 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th February 2026

Family Building Society Mortgage Information

Louise was very helpful, and explained in detail all the options that are open to us. We look forward to speaking to Louise’s colleague on Friday between 10am-12noon. Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Louise! Response date: 10th February 2026

My initial telephone call for a mortgage

My initial telephone call with your employee Alice Bennett was excellent - very knowledgeable, polite and helpful in every way to take my mortgage enquiry further. As an employer, I would be very pleased if all my staff dealt with our enquiries in the same manner Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Alice! Response date: 10th February 2026

Serena was exceptional in helping me to renew my mor...

Serena was exceptional in helping me to renew my mortgage. She went over and above from whatever anyone could expect. Including remembering me from a week before, and taking the trouble to walk to a different department to find out the answer to a question. Reviewed on: 29th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Serena! Response date: 30th January 2026

Had a message chat and was given a number to talk ab...

Had a message chat and was given a number to talk about my new mortgage rates options, it was the savings number, but I was politely and quickly transferred to new business. Small queue, answer pretty quickly, person very polite, helpful, knowledgeable and gave me the advice I neeeded to make a product decision. Provided additional info and signposted the next steps. Reviewed on: 29th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about our service! Response date: 30th January 2026

New business team was very helpful.

New business team was very helpful. Reviewed on: 28th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 29th January 2026

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