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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (670 reviews)

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4.80

Based on 670 reviews, last reviewed 8th Jun 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Initially, I spoke to Guy Williams. Initially, I spoke to Guy Williams. He was very polite, professional and well experienced. Reviewed on: 8th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (670)

Thank you Joana

Joana, I would like to thank you for your help on my complex mortgage case. Your knowledge and expertise is incredible. don't think i would have been able to place this case without your input and expertise. Reviewed on: 4th August 2021

Reply from Family Building Society Thank you for leaving us a review. We are please we were able to help you with your mortgage case. Response date: 6th August 2021

Clear and

I have had a mortgage with the Family Building Society for 2 years and have always found them helpful and clear in telephone calls. They give the impression of wanting to make things happen, to always want to say yes rather than no and understand whatever stands in the way of achieving a mortgage, and work to clear the path. They are a small building society, but very easy to deal with. Can't recommend them highly enough. Reviewed on: 2nd August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the service you've received. Response date: 3rd August 2021

Products & service

Good explanations when contacted Good range of products Reviewed on: 2nd August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know you have had a positive experience with us. Response date: 3rd August 2021

Really supportive mortgage company

My experience of having a mortgage with Family, has been excellent over the past few years. An accommodating and flexible approach to lending with exceptional support from the dedicated team. Reviewed on: 2nd August 2021

Reply from Family Building Society Thank you for taking the time to leave a review. We are so pleased that your experience with us has been so positive. Response date: 3rd August 2021

Enquiry for further advance

Good information & assessment. Punctual on call back. John was very polite & knowledgeable. Reviewed on: 30th July 2021

Reply from Family Building Society It's great to know you've had a positive experience with us! Response date: 3rd August 2021

Excellent from Tom Gale last week and Aroumina today.

Good friendly and very polite communications from the staff. The know their job and were reassuring to me at a difficult time in my/our lives. Reviewed on: 29th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased that you have had a positive experience with us. Response date: 30th July 2021

further advance information

Andrea was vey helpful and knowledgeable Reviewed on: 28th July 2021

Reply from Family Building Society Thank you for your review. It's great to know Andrea was able to help you. Response date: 30th July 2021

Calm through the chaos!

During the rush to complete before the stamp duty holiday FBS had not received a request for the mortgage funds from the solicitor on the supposed completion day! (Fax problem) When this became apparent new business and completions pulled together and the funds were transferred in the nick of time! Many thanks Reviewed on: 27th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know that you have had such a positive experience! Response date: 30th July 2021

A view from the professional side of the street.....

As a professional mortgage consultant I deal with business representatives on a regular basis and the good ones really stand out from the average ones. Grace Bennett falls within the category of one of the good ones, she is polite, knowledgeable and has been a positive force in my recent dealings with the Family BS . She has 'owned' my enquiry and kept me informed every step of the way. Rather than say what the FBS can't do she worked the enquiry with me to see what the FBS can do - a rare quality. You should have her cloned. Reviewed on: 22nd July 2021

Reply from Family Building Society Thank you very much for taking the time to leave us a review. We're really pleased Grace was able to help you with your enquiry and keep you so well informed. Response date: 26th July 2021

Great service by Richard Oddy.

Richard was very helpful in answering all my questions. Reviewed on: 21st July 2021

Reply from Family Building Society Thanks for your review. It's great to know Richard was able to help you. Response date: 26th July 2021

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