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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (704 reviews)

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4.75

Based on 704 reviews, last reviewed 8th Aug 2026

3% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Called to ask a few questions on SVP, and received a... Called to ask a few questions on SVP, and received above and beyond support, and willingness to answer questions there and then. Hats off to Kumaran. Reviewed on: 8th August 2026

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

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Family Building Society Mortgages reviews (704)

Mortgage Advice

Brenda was very polite,courteous and so understanding. I would certainly have her on my team any day. Reviewed on: 24th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know that Brenda was able to help. Response date: 27th January 2022

Company responce to enquiry.

Made an enquiry by email relating to a change of Direct Debit Payee Title. I was surprise to get a reply within a few minutes acknowledging receipt. This was made near to 6 o'clock in the evening. On checking mail the following morning, it was even more surprising to find a reply was received 3 hours later same evening, explaining reasons for the change. This was over and above my expectations. Well done FBS. Reviewed on: 19th January 2022

Reply from Family Building Society Thank you Earl for taking the time to leave us a review. We're so pleased that we were able to go above your expectations. Response date: 21st January 2022

Friendly mortgage enquiry.

I received a friendly and helpful response to an enquiry as to whether myself and my husband could acquire a later life mortgage. Reviewed on: 13th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help with your enquiry. Response date: 14th January 2022

Choosing new mortgage product

Received information in response to my questions clearly and concisely. Extremely helpful Reviewed on: 14th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased you found us to be extremely helpful! Response date: 17th December 2021

Super fast renewal

I have to say, even “speed of light” would not do enough justice to the speed of renewal of my mortgage with the FBS. It took me a couple of clicks to ask for a product switch variation offer online. Less than 24h later, I got the offer, a simple 5p documents, along with two single-page documents to sign and send by email. Less than 24h later, on a Saturday (!), I received the product switch acknowledgment letter by email, telling me that FBS will switch my account when my current product expires. Done, end of the story :-) And the total cost: GBP 100. What's not to like?! Reviewed on: 13th December 2021

Reply from Family Building Society Thank you for taking the time to leave us such a wonderful review Walid. We are so pleased to hear that you had such a positive experience with us. Response date: 17th December 2021

Review

Fully satisfied with the Society and service provided. Reviewed on: 7th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help! Response date: 13th December 2021

The Human contact

Easy to work with, speak with a person, efficient, a good selection of products a pleasant change from pressing numbers and being asked are you a robot? Reviewed on: 29th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know you like our personal approach! Response date: 13th December 2021

Family Building Society - a flexible friend

Definitely worthy of 'Five Stars'; very few mortgage providers offer mortgages to the elderly even if they are financially secure. The Family Building Society is one that does and does so efficiently and with reasonable terms, conditions and interest rates. Assessment and negotiation were thorough and the process helped and well supported by the adviser who kept us well informed. Reviewed on: 15th November 2021

Reply from Family Building Society Thanks for your review Jeff. We're really pleased we were able to help! Response date: 15th November 2021

Family Building Society Review

We have always preferred to deal with building societies rather than banks because they have a completely different set of values - orientated towards providing the right product for the customer rather than a fat profit for themselves. FBS is tops at doing this; we have always felt safe with them. Reviewed on: 15th November 2021

Family Building Society Review

Collectively the most helpful staff in any public or private organisations that I have dealt with in recent years . I dislike having to try to locate information on web sites so I have always telephoned the Society direct, even in the Lockdowns their service levels were still outstanding Reviewed on: 15th November 2021

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Family Building Society: Mortgages reviews

3% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Mortgages now

Family Building Society Mortgages reviews (704)

Mortgage Advice

Company responce to enquiry.

Friendly mortgage enquiry.

Choosing new mortgage product

Super fast renewal

Review

The Human contact

Family Building Society - a flexible friend

Family Building Society Review

Family Building Society Review

Review Family Building Society: Mortgages now

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