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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Good company to deal with

This service is very friendly and I have had no problems over the years. Reviewed on: 20th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review, we are so pleased to hear that you find our service to be very friendly. Response date: 23rd May 2022

Very helpful

FBS has been really easy to deal with, very helpful, friendly and clear in their communication. Reviewed on: 6th May 2022

Reply from Family Building Society Thank you for taking the time to leave us such a positive review. Response date: 10th May 2022

Enquiry about product switch

We were reassured about our coming product switch and very pleased we could arrange it so quickly, given the deadline of 30 April Reviewed on: 20th April 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that we were able to help. Response date: 21st April 2022

All queries answered

A very pleasant conversation where all my queries were answered. Reviewed on: 30th March 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Nicos. We are so pleased to hear that we were able to answer all your queries. Response date: 31st March 2022

excellent help and discussions

very happy . I am using it 2nd time Reviewed on: 10th March 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are happy to hear that we were able to help you. Response date: 14th March 2022

'Old fashioned' customer service and consideration for people are values that matter

Product review on a mortgage. Handled with efficiency, professionalism and care, first class experience, thank you to Tom G Reviewed on: 1st March 2022

Reply from Family Building Society Thank you Paul for your lovely review. We are so pleased that Tom was able to assist you. Response date: 1st March 2022

I spoke to Linda Franklin in the new business department who was extremely helpful,knowledgeable about the products,efficient and a pleasure to deal with.

I recommend her to anyone wishing to deal with the family building society Reviewed on: 25th February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so happy to hear that Linda was able to assist you. Response date: 1st March 2022

Helpful and professional

I wanted to port my mortgage and found Richard very helpful. He made the process go smoothly and answered all my queries Reviewed on: 18th February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear Richard was very helpful and was able to answer all your queries. Response date: 1st March 2022

Best Mortgage Experience

From start to finish we have received an amazing service. Advisors and customer care have all been extremely helpful. We would definitely recommend. Reviewed on: 11th February 2022

Reply from Family Building Society Thank you for taking the time to leave a review. We are delighted that you are pleased with our service. Response date: 14th February 2022

Discussing re-mortgage options

My telephone enquiry was dealt with during an efficient and very pleasant call with Linda who provided me with all the information I needed Reviewed on: 1st February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted that Linda was able to assist you. Response date: 4th February 2022

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