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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (603 reviews)

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4.91

Based on 603 reviews, last reviewed 2nd Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

excellent customer service when i called your office... excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy. Reviewed on: 2nd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (603)

Stress Free Experience

Our 2 year fixed rate mortgage was up for renewal and I found swapping to a new product with The Family Building Society was carried out in a friendly helpful manner with an easy switch over and would highly recommend contacting The Family Building Society when considering a mortgage. Reviewed on: 8th November 2019

Simple and friendly

A great experience in getting a mortgage to suit our unusual circumstances. Reviewed on: 27th July 2019

This is a family BS for all the family and best of all it is local.

As a family we value being able to visit our BS rather than it being an anonymous organisation via computer. We are seen quickly by courteous staff who seem to be able to answer any questions off the tip of their tongue - no delays while they 'find out'! Would definitely recommend. Reviewed on: 27th July 2019

Only offset buy-to-let mortgage on the market

Straightforward application process and the only offset mortgage for landlords that I could find. Up to 100% of ythe value of the loan can be held in the offset savings account. A great product for certain situtions. Reviewed on: 26th July 2019

Great financial products and service.

Had a lot of organising to do including off set montage and savings accounts to set up. Family BS were great, very professional and offered everything we needed with online access for easy use and very secure website for peace of mind... would recommend. Reviewed on: 26th July 2019

Extremely professional company.

We have had our mortgage for a number of years, We have always had helpful and courteous service. The website is very easy to use. Reviewed on: 26th July 2019

Helpful

Always been helpful & able to explain in easy to understand terms hmmm options! Reviewed on: 26th July 2019

Simple and Seamless

Good products, simple terminology, good communication. Have just re-mortgaged due to their performance over the last three years. Reviewed on: 6th February 2019

Reply from Family Building Society Hi Janette, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Really helpful team

Great to have access to a support team who are friendly and helpful. Reviewed on: 4th February 2019

Reply from Family Building Society Hi Claire, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Flexible product. Communications not ideal

A great product for parents wanting to help their children to buy a place. My one gripe is with the communications. The statements are infrequent (annual by letter). I would like to be able to check the balance on line. Reviewed on: 3rd February 2019

Reply from Family Building Society Dear Miss Galton, Thank you for your feedback regarding your account. As you have an online account you are able to view your balance online as long as you have entered your verification code successfully. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Response date: 6th February 2019

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