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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Super service

I rarely leave reviews, but on this case I felt compelled to. Linda on the new business team was by far the most helpful person I’ve ever interacted with at a financial institution. At the 11th hour our mortgage offer was due to expire because our solicitor somehow failed to submit the required documents by the underwriter’s deadline. It was only thanks to Linda’s sustained efforts, which was quite frankly above and beyond anything I’ve experienced from a bank or building society, that the mortgage was finally processed with hours to go. Thank you. Reviewed on: 12th October 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear how helpful Linda was. Response date: 14th October 2022

A Ghost Mortgage !!

Over the last 5 months FBS have me listed as not having paid a mortgage on a property I don't own and have never lived in.. You can imagine how that appears to the various credit reference agencies. My rating having tumbled from 999 (Yes, us mortals can achieve such a score) to around the 600 mark and getting lower every month. I write to Experian and to Clear Score etc. and I also write to FBS and I receive apologies and they confirm it is their error but nothing happens. The next month it still appears on my record and my financial reputation suffers even more. So, throuhgh no fault of my own, FBS, who overall seem like a very nice company are ruining me through their incompetance. I genuinley would love to say I'm happy and I would recommend them because my experience with the mortgage I do have with them has been nothing but exemplary. But who needs the shadow of a ghost mortgage following them around. Please FBS - Do something about it. Don't just apologise. Reviewed on: 15th September 2022

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. I believe that we have now resolved this matter to your satisfaction. Response date: 16th November 2022

Mortage product advice

Called into Richard at FBS sit was time to renew rates on my existing mortgage. Very helpful and courteous and had all my questions answered promptly. Minimal time on hold. Wish all telephone service these days could be so good. Reviewed on: 5th September 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased with your feedback and glad to hear that Richard was able to help. Response date: 6th September 2022

Porting Existing Mortgage

Sam Morrison dealt with our initial application. He explained everything in detail, and answered all our questions spontaneously. His relaxed, friendly and professional manner was most reassuring and immediately put us at ease. A 1st class customer service. Many thanks. Tim & Sue Sheehan Reviewed on: 2nd August 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Tim and Sue. We are so pleased to hear that Sam was able to help. Response date: 2nd September 2022

Excellent and knowledgeable service

Richard was so helpful in explaining everything we need to know and forecasting what we might be able to do Reviewed on: 2nd August 2022

Reply from Family Building Society Thank you for you taking the time to leave us a review. We are so pleased that Richard was able to help. Response date: 2nd September 2022

Straightforward initial meeting

My first meeting with the Family Building Society was straightforward and clear. Linda took my information and was able to explain what I needed to know to understand the financial product, and enabled me to go through fully prepared to the next meeting. Reviewed on: 1st August 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Linda was able to help. Response date: 2nd August 2022

Excellent

Friendly, helpful and professional. Reviewed on: 25th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you find us friendly, helpful and professional. Response date: 26th July 2022

Friendly, understanding and efficient

Just very helpful, sorted problem quickly and totally! Thank you Reviewed on: 18th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review John. We are pleased that we were able to help. Response date: 19th July 2022

Could not fault the process

It was so easy and efficient from start to finish Reviewed on: 5th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are glad that you find our process easy and efficient. Response date: 6th July 2022

Clear concise and very helpful

Linda was very friendly and helpful and particularly patient when I needed extra and detailed explanations. I felt very relaxed talking with her. Reviewed on: 4th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are happy to hear you felt relaxed when speaking to Linda and that she was able to help. Response date: 5th July 2022

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