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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Remortgaging

Excellent service by Richard, called back as arranged and knowledgeable about the products. Took time to talk me through online information. Reviewed on: 21st February 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear about your experience with Richard. Response date: 27th February 2023

Spoke with someone on my wavelength

We have come to renew our fixed mortgage deal and was getting confused and frustrated with the process. Spoke with Mandy B from FBS and not only did she patiently clarify things for us to progress she gave us a laugh on a taxing day. Reviewed on: 14th February 2023

Reply from Family Building Society Hi Allan, thank you for taking the time to leave us a review. We are so pleased to hear about your experience with Mandy. Response date: 14th February 2023

Extremely helpfull

General phonecall for advice re. possibility of future mortgage.. Answered all questions, very polite and will definitely use in the future Reviewed on: 9th February 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Ron. We're really glad to hear you found us extremely helpful! Response date: 10th February 2023

FBS BTL MORTGAGE

The service that I have received from the FBS has just been just exceptional. My experience with FBS over the years was simply the best and therefore would not have any hesitation in recommending this wonderful Building Society to anyone. Reviewed on: 3rd February 2023

Reply from Family Building Society Thank you for taking the time to leave us such a great review Yogendra. We are so pleased to hear you found our service exceptional! Response date: 10th February 2023

Well Deserved

Before joining the Family Building Society I had previous experience with others where I was treated by most as just a Computer number. From the day I joined the FBS I knew it was the right choice I have been with them several years for my Mortgage and Savings accounts. On occasions when I needed help with something, the Management and staff on each and every occasion have been helpful, friendly and polite. Their high standards have never dropped. So, in conclusion I would just say, anyone thinking of changing their present Building Society then look no further. You will wonder why you have waited so long.I believe any review should be Honest,Fair and Unbiased and I have tried to be just that. Ron Davis. A member of the Family. Reviewed on: 31st January 2023

Reply from Family Building Society Thank you for taking the time to leave us such a great review Ron. We are so pleased to hear about your experience with us. Response date: 1st February 2023

Brilliant service

Competitive efficient and friendly service Reviewed on: 26th January 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that you find our service brilliant. Response date: 27th January 2023

Friendly, helpful and knowledgeable

Always helpful and willing to explain in detail what they have on offer. Tom is very helpful and offers support and expertise. Reviewed on: 9th January 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, Wendy. We are so pleased to hear that Tom was so helpful. Response date: 10th January 2023

Paul Roberts

Paul always gives fantastic service. Answers the phone on nearly all occasions and always calls back when he is not able to answer. Paul is always able to give an idea as to whether an application can be put forward on the initial call and is there if you need help throughout the application process. Great communication all round Reviewed on: 12th December 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Lisa. We are so pleased to hear about your experience with Paul. Response date: 12th December 2022

Very helpful

Telephone call for information. Very helpful throughout. Reviewed on: 10th November 2022

Reply from Family Building Society Thanks for taking the time to leave a review. It's really good to hear we were able to help. Response date: 16th November 2022

Feedback

Very helpful lady who answered all my queries Reviewed on: 10th November 2022

Reply from Family Building Society It's good to know we were able to help - thanks for taking the time to leave a review. Response date: 16th November 2022

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