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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (672 reviews)

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4.80

Based on 672 reviews, last reviewed 16th Jun 2026

41% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Louise was very understanding and super efficient Louise was very understanding and super efficient Reviewed on: 16th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (672)

'Old fashioned' customer service and consideration for people are values that matter

Product review on a mortgage. Handled with efficiency, professionalism and care, first class experience, thank you to Tom G Reviewed on: 1st March 2022

Reply from Family Building Society Thank you Paul for your lovely review. We are so pleased that Tom was able to assist you. Response date: 1st March 2022

I spoke to Linda Franklin in the new business department who was extremely helpful,knowledgeable about the products,efficient and a pleasure to deal with.

I recommend her to anyone wishing to deal with the family building society Reviewed on: 25th February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so happy to hear that Linda was able to assist you. Response date: 1st March 2022

Helpful and professional

I wanted to port my mortgage and found Richard very helpful. He made the process go smoothly and answered all my queries Reviewed on: 18th February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear Richard was very helpful and was able to answer all your queries. Response date: 1st March 2022

Best Mortgage Experience

From start to finish we have received an amazing service. Advisors and customer care have all been extremely helpful. We would definitely recommend. Reviewed on: 11th February 2022

Reply from Family Building Society Thank you for taking the time to leave a review. We are delighted that you are pleased with our service. Response date: 14th February 2022

Discussing re-mortgage options

My telephone enquiry was dealt with during an efficient and very pleasant call with Linda who provided me with all the information I needed Reviewed on: 1st February 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted that Linda was able to assist you. Response date: 4th February 2022

new business - additional loan

great service, fast ,efficient and excellent custer interface Reviewed on: 27th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased that you have had such a positive experience with us. Response date: 27th January 2022

Mortgage enquiry.

Excellent experience, clearly explained throughout. The agent, Tom Gale was extremely helpful and was a pleasure to deal with. Reviewed on: 26th January 2022

Reply from Family Building Society Thank you for your review! We're really glad to hear that Tom was able to help you. Response date: 27th January 2022

Paper-based systems arduous but good, helpful and swift Advisor

The FBS's paper-based systems pre-date those of the digital age and can be quite arduous to complete - printing out forms and hand-writing them. However, compensation came in the form of Advisor Peter Cook who not only offered sound advice (as former business owners and a Finance Director we were not the most patient people to advise) and pushed things through for us in a timely fashion. He is a gem. Reviewed on: 26th January 2022

Reply from Family Building Society Thank you for your feedback and for taking the time to leave us a review. We'll make sure your feedback is passed onto the relevant team but we're very pleased that Peter was able to help you. Response date: 27th January 2022

Mortgage Advice

Brenda was very polite,courteous and so understanding. I would certainly have her on my team any day. Reviewed on: 24th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know that Brenda was able to help. Response date: 27th January 2022

Company responce to enquiry.

Made an enquiry by email relating to a change of Direct Debit Payee Title. I was surprise to get a reply within a few minutes acknowledging receipt. This was made near to 6 o'clock in the evening. On checking mail the following morning, it was even more surprising to find a reply was received 3 hours later same evening, explaining reasons for the change. This was over and above my expectations. Well done FBS. Reviewed on: 19th January 2022

Reply from Family Building Society Thank you Earl for taking the time to leave us a review. We're so pleased that we were able to go above your expectations. Response date: 21st January 2022

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