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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Excellent service

Call back on time ,good advice & follow up email. Reviewed on: 25th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased you found our service excellent! Response date: 26th April 2023

Excellent customer service

Michelle Parry-Bunter was exceptionally helpful and thorough when i spoke to her this morning about a couple of queries. She resolved everything within 10 mins and was really lovely to talk to. A great experience for me as a customer. Thanks Michelle! Reviewed on: 24th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review, we're so pleased to hear that you found Michelle's service exceptionally helpful! Response date: 25th April 2023

Very efficient

Very friendly and efficient service, top marks. Reviewed on: 19th April 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you found our service friendly and efficient. Response date: 25th April 2023

Second to none!

The nicest financial institution I have ever dealt with. Always polite, friendly, professional and genuinely they really make you feel like you are a valued customer. I cannot praise them highly enough. After having a mortgage with them for some years I am more than happy to now also entrust them with my savings too. Such a pleasure dealing with them. Reviewed on: 15th April 2023

Reply from Family Building Society Thank you for taking the time to leave a review. It's really good to hear your feedback, we're so pleased you feel this way about our service. Response date: 17th April 2023

Protracted house sale and purchase

Family building society and an excellent mortgage broker were nothing but helpful and supportive throughout a difficult and protracted house sale and purchase. Could not have asked for more from a company. Reviewed on: 14th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Pip, we're pleased that you found our service helpful and supportive. Response date: 17th April 2023

Excellent all round Service

I can't emphasize enough how helpful Linda Franklin has been through our process. It wasn't straight forward as I continuously asked difficult questions which Linda answered directly or found someone who can. Linda is Knowledgeable, Efficient and is a great communicator. with a pleasant manner. All in All she is a great ambassador for the Family BS! Reviewed on: 28th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased to hear that you had an excellent experience with Linda! Response date: 28th March 2023

Excellent advice

I have a 2 year fixed rate mortgage and needed to be clear as to the early repayment condition in the event of Porting over my existing mortgage and how the 10% per annum early repayment no charge works. Extremely satisfied with the explanation which was much better than I had anticipated Reviewed on: 22nd March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review David, we're so pleased to hear you found our service excellent! Response date: 23rd March 2023

Very efficient service

We highly recommend Family Building Society. They dealt with the change to our mortgage term in an extremely prompt and efficient manner. Reviewed on: 20th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Belinda. We're so pleased you found our service efficient! Response date: 21st March 2023

Linda - superb customer service

So polite, jolly, helpful and was a pleasure to deal with Reviewed on: 6th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're pleased to hear that Linda was a superb help! Response date: 7th March 2023

A breath of fresh air

I have been delighted by the excellence of the customer service during the initial part of our discussion Linda could not have been more helpful. Thank you Linda. Reviewed on: 23rd February 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Linda was able to help. Response date: 27th February 2023

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