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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

new business - additional loan

great service, fast ,efficient and excellent custer interface Reviewed on: 27th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased that you have had such a positive experience with us. Response date: 27th January 2022

Mortgage enquiry.

Excellent experience, clearly explained throughout. The agent, Tom Gale was extremely helpful and was a pleasure to deal with. Reviewed on: 26th January 2022

Reply from Family Building Society Thank you for your review! We're really glad to hear that Tom was able to help you. Response date: 27th January 2022

Paper-based systems arduous but good, helpful and swift Advisor

The FBS's paper-based systems pre-date those of the digital age and can be quite arduous to complete - printing out forms and hand-writing them. However, compensation came in the form of Advisor Peter Cook who not only offered sound advice (as former business owners and a Finance Director we were not the most patient people to advise) and pushed things through for us in a timely fashion. He is a gem. Reviewed on: 26th January 2022

Reply from Family Building Society Thank you for your feedback and for taking the time to leave us a review. We'll make sure your feedback is passed onto the relevant team but we're very pleased that Peter was able to help you. Response date: 27th January 2022

Mortgage Advice

Brenda was very polite,courteous and so understanding. I would certainly have her on my team any day. Reviewed on: 24th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know that Brenda was able to help. Response date: 27th January 2022

Company responce to enquiry.

Made an enquiry by email relating to a change of Direct Debit Payee Title. I was surprise to get a reply within a few minutes acknowledging receipt. This was made near to 6 o'clock in the evening. On checking mail the following morning, it was even more surprising to find a reply was received 3 hours later same evening, explaining reasons for the change. This was over and above my expectations. Well done FBS. Reviewed on: 19th January 2022

Reply from Family Building Society Thank you Earl for taking the time to leave us a review. We're so pleased that we were able to go above your expectations. Response date: 21st January 2022

Friendly mortgage enquiry.

I received a friendly and helpful response to an enquiry as to whether myself and my husband could acquire a later life mortgage. Reviewed on: 13th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help with your enquiry. Response date: 14th January 2022

Choosing new mortgage product

Received information in response to my questions clearly and concisely. Extremely helpful Reviewed on: 14th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased you found us to be extremely helpful! Response date: 17th December 2021

Super fast renewal

I have to say, even “speed of light” would not do enough justice to the speed of renewal of my mortgage with the FBS. It took me a couple of clicks to ask for a product switch variation offer online. Less than 24h later, I got the offer, a simple 5p documents, along with two single-page documents to sign and send by email. Less than 24h later, on a Saturday (!), I received the product switch acknowledgment letter by email, telling me that FBS will switch my account when my current product expires. Done, end of the story :-) And the total cost: GBP 100. What's not to like?! Reviewed on: 13th December 2021

Reply from Family Building Society Thank you for taking the time to leave us such a wonderful review Walid. We are so pleased to hear that you had such a positive experience with us. Response date: 17th December 2021

Review

Fully satisfied with the Society and service provided. Reviewed on: 7th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help! Response date: 13th December 2021

The Human contact

Easy to work with, speak with a person, efficient, a good selection of products a pleasant change from pressing numbers and being asked are you a robot? Reviewed on: 29th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know you like our personal approach! Response date: 13th December 2021

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