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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (670 reviews)

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4.80

Based on 670 reviews, last reviewed 8th Jun 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Initially, I spoke to Guy Williams. Initially, I spoke to Guy Williams. He was very polite, professional and well experienced. Reviewed on: 8th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (670)

Nothing is to much trouble

From the very beginning every time I need help or advice the staff are so polite, understanding & helpful. I have dealt with so many banks over the years privately & in business & I can honestly say you stand out from the crowd by head & shoulders. Keep it up & don't slip back into the pack of also rans. Reviewed on: 21st July 2021

Reply from Family Building Society Many thanks for your review. It's great to hear such positive comments on our staff and to know that we stand out from the crowd. We're always striving to improve our customer service. Response date: 26th July 2021

Used previously. They were very helpful.

6 years ago they gave us a mortgage to help with a house purchase. They were helpful throughout the transaction and subsequent relationship over 3 years until we repaid the mortgage. We are now investigating the possibility of doing something similar and they are careful and clear in all the discussions we have had to date. Reviewed on: 20th July 2021

Reply from Family Building Society Thanks for your review. We're glad we could help with your house purchase and hope we can do so again! Response date: 26th July 2021

New Business Enquiry

The advisor. Linda was well informed, heard me patiently and provided clear jargon free answers to my questions. Where, she did not have clarity, she offered to get further information and call me back, and did. Reviewed on: 19th July 2021

Reply from Family Building Society Thanks for leaving us a review. We're pleased Linda was able to help and provide all of the information you needed. Response date: 20th July 2021

Friendly, helpful reliable Building Society

Spoke to Charlie today who called me at the time he arranged, Explained everything I needed very clearly, patiently and politely . I would certainly recommend this building Society to my friends. Reviewed on: 19th July 2021

Reply from Family Building Society Thanks for your recommendation! It's great to hear Charlie was able to help you and explain everything so clearly. Response date: 20th July 2021

A great company who put people first.

I do like the company attitude right from day one. The literature is immediately helpful and your personel really to aim to make sure you get the right product Reviewed on: 19th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to get the feedback and know our personal approach really appeals! Response date: 19th July 2021

Excellent

Evrything I need, everything I wanted..... Reviewed on: 19th July 2021

Reply from Family Building Society Thanks for your review - we're glad we could help! Response date: 19th July 2021

Experience of personal service.

helpful, prompt and personal service. Reviewed on: 16th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're glad we could help! Response date: 19th July 2021

Mortgage extension Review

Freddie polite, informative, helpful and prompt Reviewed on: 15th July 2021

Reply from Family Building Society Thank you for your review! Response date: 19th July 2021

Great Customer Service

Spoke with Richard this morning, haven't placed too much business with yourselves in the past, I wasn't familiar with the process. He walked me through the process step by step, he helped me to do a DIP on the phone, (which saved me time when compared to trying to key this manually) this is incredibly refreshing - You do not get this level of service from other lenders to actually find an induvial who tries to help rather than someone who just wants the call to end! Really appreciate your help today Rich. Reviewed on: 9th July 2021

Reply from Family Building Society Thank you for taking the time we leave us a review. It's great to know our personal approach really appeals to you and Richard was able to help with your DIP. Response date: 19th July 2021

Polite. Clear and helpful

I have always found theFBS very helpful. Everything I needed has been clearly explained with patience and politeness. Definitely recommend . Reviewed on: 8th July 2021

Reply from Family Building Society Many thanks for your recommendation Christine! Response date: 19th July 2021

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