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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.92 (651 reviews)

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4.92

Based on 651 reviews, last reviewed 15th Apr 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Customer service Great customer service. Polite and efficient new what to do. Reviewed on: 15th April 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (651)

Outstanding service. Knowledgeable and friendly customer service employee, Richard.

Excellent company. Their staff is knowledgeable and friendly. It is a pleasure dealing with them. Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for your review! Response date: 16th June 2021

A very clear and concise explanation of the mortgage deals available.

I am in the process of setting a new mortgage deal and had some ideas on either a repayment or interest only deal whilst also making a one off payment to reduce the current mortgage. Recognising that Richard could not offer me financial advice what he was able to do was provide clarity on the numerous products available to me , which in turn allowed me to make my decision. As I pondered the various deals Richard set up a few calls that allowed me to raise any further questions. Throughout these calls Richard was always courteous, professional and supportive with a clear desire to ensure I could make an informed decision. Thank you Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know Peter was able to explain everything so thoroughly and help you to reach a decision. Response date: 16th June 2021

Exceptional Company

The Family Building Society I can highly recommend to anyone wishing to obtain a mortgage. My husband and I were introduced to the Family Building Society by a Mortgage Broker and I must say that I was a little apprehensive, but unnecessarily so, they have been wonderful with their guidance and advice nothing was too much trouble. The reassurence they gave me and the relief from stress was wonderful. I would certainly recommend The Family Building Society to my family and friends. Many thanks to Richard and S Rahmen and to all the very helpful staff that I spoke to, thank you. Reviewed on: 11th June 2021

Reply from Family Building Society Thank you so much for taking the time to leave a review Patricia. We're really glad we were able to help you! Response date: 16th June 2021

Help with further advance

I spoke with Beryl who was very helpful and explained everything very clearly. I fully understand what the procedure now is Reviewed on: 9th June 2021

Reply from Family Building Society Thanks for your review Beryl! It's great to know we were able to help you. Response date: 16th June 2021

Friendly, Approachable, Efficient

Family BS are all very friendly, exceptionally helpful and always go the extra mile to accommodate. Johana in particular is always so positive, upbeat, helpful and ensures she has assisted the best she can Reviewed on: 4th June 2021

Reply from Family Building Society Thanks for your review - it's great to know you find us to be very friendly and helpful Response date: 8th June 2021

A very satisfied customer...and then some!

Taking out a mortgage at the grand old age of 69 years having been told by my mortgage advisor the likelihood of which “may not be easy”,I persisted.And there you were. My one product with The Family Building Society,hasn’t required much direct contact it has to be said.However,the few occasions it has been necessary,I have met with friendly,supportive,professional individuals for whom nothing was too much trouble. Likewise,having recently remortgaged,everything was explained and I was kept informed every step of the way. Thank you. Reviewed on: 3rd June 2021

Reply from Family Building Society Thanks for your positive review Margaret. It's great to know we were able to help you! Response date: 8th June 2021

Friendly accessible courteous

Most impressed with presentation of their information in correspondence. Always speak to a real person!, most helpful. Reviewed on: 1st June 2021

Reply from Family Building Society Thanks for your review. It's great to hear you found us very helpful. Response date: 8th June 2021

Exemplary service

Exemplary service as ever. Warm and friendly. Reviewed on: 26th May 2021

Reply from Family Building Society Thanks for your review! Response date: 8th June 2021

Very Happy House Owners

We had a particularly difficult set of circumstances but our case was handled efficiently and in such a caring manner by our advisor Peter Cook. At times I was despairing that we would ever get through it all but he kept us calm and on track and helped us negotiate all the challenges with patience and not a small amount of good humour. We will definitely use the Society again Reviewed on: 4th May 2021

Reply from Family Building Society Thanks for your lovely review - it's great to know Peter was able to help you throughout the process. Response date: 10th May 2021

Fantastic Company

We work with Family Building Society as we are a mortgage packager. They are a pleasure to work with and I would have no hesitation in recommending them. 5* service every time. Reviewed on: 29th April 2021

Reply from Family Building Society Thanks for your recommendation Mari! Response date: 10th May 2021

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