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Walid Fayad

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Review of the Family Building Society, Mortgages:

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Super fast renewal

I have to say, even “speed of light” would not do enough justice to the speed of renewal of my mortgage with the FBS. It took me a couple of clicks to ask for a product switch variation offer online. Less than 24h later, I got the offer, a simple 5p documents, along with two single-page documents to sign and send by email. Less than 24h later, on a Saturday (!), I received the product switch acknowledgment letter by email, telling me that FBS will switch my account when my current product expires. Done, end of the story :-) And the total cost: GBP 100. What's not to like?! Reviewed on: 13th December 2021

Reply from Family Building Society Thank you for taking the time to leave us such a wonderful review Walid. We are so pleased to hear that you had such a positive experience with us. Response date: 17th December 2021

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