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Review of the Family Building Society, Mortgages:

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Website is hard work to navigate and still no way of...

Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’ve found the website difficult to navigate and that you’re disappointed you can’t make ad‑hoc mortgage payments online. Unfortunately, due to system limitations ad-hoc mortgage payments cannot be made through our Online Service. Information about how you can make overpayments against your mortgage is available on our website .familybuildingsociety.co.uk/mortgages/mortgages-faqs. We appreciate you taking the time to share your feedback, and it will be passed on for consideration as part of our ongoing efforts to enhance our services and improve the overall customer experience. Response date: 12th May 2026

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