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Family Building Society: Mortgages reviews

View other Family Building Society products
4.75
Based on 704 reviews, last reviewed 8th Aug 2026
3% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Called to ask a few questions on SVP, and received a... Called to ask a few questions on SVP, and received above and beyond support, and willingness to answer questions there and then. Hats off to Kumaran. Reviewed on: 8th August 2026
A&S Albion's avatar
A&S Albion

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (704)

Very helpful in branch staff.

5
When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024
Supported Widower's avatar
Supported Widower
Reply from Family Building Society Thank you very much for leaving us this review, it's great to hear your positive experience of our Branch. Response date: 15th November 2024
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Family Building Society

EXCELLENT CUSTOMER SERVICE

5
Enquired about my mortgage change due in Februaury and everything explained in a way I could understand. Reviewed on: 11th November 2024
BRENDA G's avatar
BRENDA G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Engaged and trustworthy

5
The thing I really like about FBS is the way they keep me well informed. I feel I can trust them to advise me. Reviewed on: 8th November 2024
Richard G's avatar
Richard G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

They are good recommended for family and friends

5
They are good recommended for family and friends Reviewed on: 8th November 2024
Zak 's avatar
Zak
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Good all round company

5
Good all round company, never pushy, never send out flyer. Always helpful Reviewed on: 8th November 2024
Robin's avatar
Robin
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Connectivity great - minimum bureaucracy - pleasant...

5
Connectivity great - minimum bureaucracy - pleasant experience Reviewed on: 7th November 2024
Gerald D's avatar
Gerald D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Great UK based customer service support

5
Spoke to Rosie who explained in simple and logical terms a mortgage renewal for my Joint Borrower sole Proprietor mortgage. Got through straight away, she answered my queries in a polite, friendly and professional manner Reviewed on: 7th November 2024
Richard W's avatar
Richard W
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us, specifically with Rosie! Response date: 15th November 2024
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Family Building Society

David, the New Business Representative, was extremel...

5
David, the New Business Representative, was extremely helpful, efficient and friendly Reviewed on: 29th October 2024
Carole B's avatar
Carole B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with David! Response date: 6th November 2024
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Family Building Society

Mortgage Enquiry

5
I found All the staff that I have spoken to very knowledgable, extremely helpful & very friendly, thank you Reviewed on: 28th October 2024
Patricia A's avatar
Patricia A
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Existing satisfied customer.

5
I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024
Michael Stirling's avatar
Michael Stirling
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

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