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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (417 reviews)

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4.91

Based on 417 reviews, last reviewed 15th Apr 2025

90% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Criteria Check We're a mortgage brokerage firm who specialise in securing BTL and Resi mortgages for UK expats living/working overseas. I needed some criteria inform... Read more Reviewed on: 15th April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (417)

Broker support

Really great support and understanding of requirements and easy to contact. Reviewed on: 21st June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help you. Response date: 21st June 2021

Intermediary support

Had some queries with regard to a submission. Brenda was staright onthe phone to talk me through it and ensure everything was sorted and equally as important in a very polite and professional way excellent Reviewed on: 18th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really pleased Brenda was able to help you! Response date: 21st June 2021

Fantastic Customer Care

I have been mortgage searching for a little while and after talking to Richard from Family Building Society I feel clear and confident about the information provided. He clearly explained all my options and made me feel at ease with regards to explaining any unfamiliar terms used. He went above and beyond to ensure that I understood all the provided information and was happy to answer any of my questions. I am so happy with the quality of care from this company and I will be recommending them to my friends and family. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you very much for your recommendation. It's great to know Richard was able to help you and explain your options so thoroughly. Response date: 16th June 2021

Always Excellent Service

As a Mortgage Broker, I tend to place a number of my more obscure cases with Family Building Society. The service from the beginning is always excellent and remains so throughout the course of the transaction, and not only for me as the broker, but also for the client too. Before placing a mortgage with Family BS, I tend to contact Joana R to discuss everything with her before moving forward. She is precise with her information and goes above and beyond to make the case work. I have and will continue to recommend Family BS to my colleagues. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for your review. It's great to know we can help you with those more complicated cases. Response date: 16th June 2021

Great customer experience

Phoned to request additional mortgage advance, spoke with Arounima . Extremely pleasant and friendly , proficiently got things rolling a great credit to the Society and its personnel selection and training scheme, would recommend the Society to anyone. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's good to hear you had such a great experience with us! Response date: 16th June 2021

Can't Recommend Enough!

Helpdesk are always so helpful (Joana in particular), BDMs (ours is Grace) is always super helpful in laying it all out for us and confirming loan amounts etc, feels like nothing is too much to ask! Processing is always quick and within expectations and criteria is very flexible :) Fab lender!!! Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for your recommendation! It's great to hear your feedback. Response date: 16th June 2021

Outstanding service. Knowledgeable and friendly customer service employee, Richard.

Excellent company. Their staff is knowledgeable and friendly. It is a pleasure dealing with them. Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for your review! Response date: 16th June 2021

A very clear and concise explanation of the mortgage deals available.

I am in the process of setting a new mortgage deal and had some ideas on either a repayment or interest only deal whilst also making a one off payment to reduce the current mortgage. Recognising that Richard could not offer me financial advice what he was able to do was provide clarity on the numerous products available to me , which in turn allowed me to make my decision. As I pondered the various deals Richard set up a few calls that allowed me to raise any further questions. Throughout these calls Richard was always courteous, professional and supportive with a clear desire to ensure I could make an informed decision. Thank you Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know Peter was able to explain everything so thoroughly and help you to reach a decision. Response date: 16th June 2021

Exceptional Company

The Family Building Society I can highly recommend to anyone wishing to obtain a mortgage. My husband and I were introduced to the Family Building Society by a Mortgage Broker and I must say that I was a little apprehensive, but unnecessarily so, they have been wonderful with their guidance and advice nothing was too much trouble. The reassurence they gave me and the relief from stress was wonderful. I would certainly recommend The Family Building Society to my family and friends. Many thanks to Richard and S Rahmen and to all the very helpful staff that I spoke to, thank you. Reviewed on: 11th June 2021

Reply from Family Building Society Thank you so much for taking the time to leave a review Patricia. We're really glad we were able to help you! Response date: 16th June 2021

Help with further advance

I spoke with Beryl who was very helpful and explained everything very clearly. I fully understand what the procedure now is Reviewed on: 9th June 2021

Reply from Family Building Society Thanks for your review Beryl! It's great to know we were able to help you. Response date: 16th June 2021

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