Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

the Society has been highly recommended by our mortg...

the Society has been highly recommended by our mortgage advisers with a very easy and straightforward experience, we are very pleased to be the Society members Reviewed on: 28th November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Professional and efficient

Interlocutor (Louise) was professional, efficient and friendly Reviewed on: 21st November 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024

Highly recommended

My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024

Very helpful in branch staff.

When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024

Reply from Family Building Society Thank you very much for leaving us this review, it's great to hear your positive experience of our Branch. Response date: 15th November 2024

EXCELLENT CUSTOMER SERVICE

Enquired about my mortgage change due in Februaury and everything explained in a way I could understand. Reviewed on: 11th November 2024