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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (628 reviews)

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4.91

Based on 628 reviews, last reviewed 17th Feb 2026

35% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Help desk calls Requested call back from the help line and the calls were returned within 10 mins each time Help desk staff were friendly, intelligible (big plus) and... Read more Reviewed on: 17th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (628)

FBS simply the best customer service

I contacted FBS to advise them I was thinking of Equity Release. Louise took the call & without being overbearing she offered up other products that she thought might be beneficial to me. Her professionalism & knowledge was excellent & enabled me to find a product that fulfilled my requirements. Louise proceeded to talk me through the process fully explaining all aspects. A completely positive experience from a top professional. Reviewed on: 15th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that Louise provided you with excellent customer service! Response date: 22nd February 2024

The call was to establish how much our new mortgage...

The call was to establish how much our new mortgage might be Reviewed on: 13th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you rated us highly! Response date: 22nd February 2024

Great customer service

We’ve been with the Family Building Society for over 3 years. We have a fixed rate mortgage which we’re very happy with. Reviewed on: 13th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service was great! Response date: 22nd February 2024

Louise handled my query very well

Louise handled my query concerning a mortgage switch very efficiently and with good humour. Reviewed on: 7th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Louise handled your query very well! Response date: 22nd February 2024

New mortgage product

Simone was very helpful and efficient in providing the information I needed to select and action a new the mortgage product when my current mortgage rate was coming to an end. Thank you! Reviewed on: 29th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Simone was very helpful! Response date: 7th February 2024

Mia was very polite and efficient and helped me with...

Mia was very polite and efficient and helped me with everything I needed to know Reviewed on: 25th January 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Mia was polite and efficient! Response date: 7th February 2024

Mortgage

Spoke to Serena very friendly great communication very clear thank you Reviewed on: 24th January 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Serena was friendly with great communication! Response date: 7th February 2024

I wanted to know if I could make a one off overpayme...

I wanted to know if I could make a one off overpayment on my mortgage, how to do it and how my monthly repayments would be affected. I spoke with Aaron who was really pleasant and answered all of my questions without any fuss. Also, I didn’t have to wait in the phone for half an hour before something me answered, or do any “select 1 for…..” stuff. I rang the number and the phone was answered after a short message. Reviewed on: 23rd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Aaron was really pleasant in solving your query! Response date: 7th February 2024

Customer service is superb.

Staff are really helpful and do their professional best for the customer. The Family Building Society should be used as an excellent role model for other similar institutions and its personal service is the best. Reviewed on: 23rd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that you found our customer service superb! Response date: 7th February 2024

Fantastic customer service, I can honestly say proba...

Fantastic customer service, I can honestly say probably the best I have ever experienced from your wonderful staff. I spoke with Serena yesterday who took her time with ne and went that extra mile to ensure I had all the information I needed and provided the support perfectly with my product switch. I also spoke to another wonderful advisor today called Mia who was just as amazing. Reviewed on: 19th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our customer service was fantastic! Response date: 7th February 2024

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