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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.92 (652 reviews)

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4.92

Based on 652 reviews, last reviewed 22nd Apr 2026

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Lovely agents-great service I always get great service from the agents. They are knowledgeable, friendly and clearly invested in give a good customer experience. I have been lo... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (652)

Very efficient and knowledgeable member of staff ans...

Very efficient and knowledgeable member of staff answered all my questions fully without rushing - provided me with best options to consider and was friendly and polite throughout - a credit to the company Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service staff to be very efficient and knowledgeable, not to mention friendly and polite, This is very pleasing to hear, so thanks again. Response date: 7th May 2024

Product Rate Switch

I was concerned that I would not be able to do a product switch to a 2 year fixed rate because my mortgage ends in 18 months, however having explained my situation with Kerion, he soon put my mind at rest when he told me that it would not be a problem, as FBS will extend my mortgage to fit in with the new 2 year fixed rate. Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear that Kieran was able to help you with your product switch and put your mind at ease. Response date: 7th May 2024

Called up and spoke with Lisa to resolve an issue wi...

Called up and spoke with Lisa to resolve an issue with correspondence addresses - she was very helpful Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you Lisa was able to help you resolve your issue. Response date: 7th May 2024

Louise Taylor - Offset Mortgage

Louise Taylor was excellent in her presentation of the Family Building Society and the Mortgage product I was interested in opening. She is arranging for an advisor to contact me with regard to your no interest option to your Off-set mortgage product. Reviewed on: 8th April 2024

Reply from Family Building Society Thank you for leaving us this review! We're pleased to hear about your positive experience with us, specifically from Louise. Response date: 30th April 2024

Excellent experience and very helpful guidance , sup...

Excellent experience and very helpful guidance , support and knowledge from Arron Nicholls. Reviewed on: 4th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Aaron was very helpful, supportive and knowledgeable! Response date: 30th April 2024

Excellent customer service.

Excellent customer service. Professional, knowlegeable and patient. Reviewed on: 4th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear you found our service was "Professional, knowledgeable and patient". Response date: 30th April 2024

Ed has been very helpful.

Ed has been excellent in assisting me get a difficult case agreed for my clients. Reviewed on: 27th March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Ed was excellent in assisting you! Response date: 2nd May 2024

Had a very good experience with Charlotte who is the...

Had a very good experience with Charlotte who is the underwriter who dealt with my case. Great service, helpful, knowledgeable and prompt. Reviewed on: 22nd March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you had a positive experience with us, specifically with Charlotte! Response date: 1st May 2024

Brilliant help from Ed

We have a case where an older client has approached us for a capital and interest mortgage. We have emailed Ed Dawson all the details and Ed has been brilliant with helping us with the figures and whether the case is possible. We have just submitted the case this morning and are very optimistic this will go through. We are very happy with the help we have had from Ed and will keep in touch if we need anything further. Reviewed on: 21st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Ed provided you with brilliant help! Response date: 1st May 2024

I called Louise today, helpful and great service

I called Louise today and she was helpful, knowledgeable, courteous and yet professional. She was very pleasant and nothing was too hard for her. All sorted and painless! We have called a few times and everyone is the same, great company to deal with. Reviewed on: 21st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Louise was helpful and provided you with great service! Response date: 1st May 2024

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