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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (453 reviews)

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4.90

Based on 453 reviews, last reviewed 6th Jun 2025

74% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service I spoke to Aimee Kennedy about renewing our mortgage product. She was really helpful Reviewed on: 5th June 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (453)

Mortgage extension Review

Freddie polite, informative, helpful and prompt Reviewed on: 15th July 2021

Reply from Family Building Society Thank you for your review! Response date: 19th July 2021

Great Customer Service

Spoke with Richard this morning, haven't placed too much business with yourselves in the past, I wasn't familiar with the process. He walked me through the process step by step, he helped me to do a DIP on the phone, (which saved me time when compared to trying to key this manually) this is incredibly refreshing - You do not get this level of service from other lenders to actually find an induvial who tries to help rather than someone who just wants the call to end! Really appreciate your help today Rich. Reviewed on: 9th July 2021

Reply from Family Building Society Thank you for taking the time we leave us a review. It's great to know our personal approach really appeals to you and Richard was able to help with your DIP. Response date: 19th July 2021

Polite. Clear and helpful

I have always found theFBS very helpful. Everything I needed has been clearly explained with patience and politeness. Definitely recommend . Reviewed on: 8th July 2021

Reply from Family Building Society Many thanks for your recommendation Christine! Response date: 19th July 2021

New Mortgage Application

Charlie in the New Business team gave us reassuring advise on the suitable mortgage products available to us upon conclusion of our reduced rate mortgage term Reviewed on: 6th July 2021

Reply from Family Building Society Thank you for your review. We're glad Charlie was able to help you! Response date: 7th July 2021

Excellent customer service

My contact was very knowledgeable regarding the companies products and and the specifics of individual mortgages. This was most helpful in my choices and decision making.. Reviewed on: 6th July 2021

Reply from Family Building Society Thank you for taking the time to leave a review - we're really appreciate it and are glad we were able to help you. Response date: 7th July 2021

Nice people to deal with

Quick answering my call, no menu to negotiate, pleasant and knowledgable young lady helped me, answered my questions and we agreed a product that would suit me Reviewed on: 5th July 2021

Reply from Family Building Society Thanks for your review. We're really pleased we were able to help you. Response date: 6th July 2021

Putting the client first

Excellent customer service, helpful unbiased information and options given without any attempt to upsell. Richard Oddy is kind and thoughtful and goes out of his way to listen Reviewed on: 2nd July 2021

Reply from Family Building Society Thank you for your review. We're really pleased Richard was able to help you and provide such great customer service. Response date: 5th July 2021

Outstanding Service & Customer Care

With 22 years mortgage advice and thousands of clients I know of no other UK lender that goes the extra mile when you are up against a time constraint which needs process flexibility. The recent Stamp Duty deadline presented us with such a situation. With only 5 days remaining our client called to say that heir new Barratt home had completed 2 months ahead of time and could we arrange exchange and completion in 5 days. This was before the final lender valuation had been undertaken, the CML sign off booked and the issuance of the NHBC certificate, which normally takes 14 days. Then there was the small matter of the lender requiring 7 days to arrange release of funds. And all this had to happen during the busiest week of completions the industry has seen in years. If any further proof is required about how the Family Building Society works, let me tell you the funds arrived in our solicitor's bank account at midday on the last possible day and we were able to complete on time. The many thousands of pounds this amazing effort saved in Stamp Duty my clients is testament to how small specialist lenders have the ability to surprise and amaze. My client and my personal thanks must go to Karen Burke, Dawn Mclaughin and Andy Deeley who are total stars and real credits to their employer. Reviewed on: 2nd July 2021

Reply from Family Building Society Thanks for your fantastic review Greg! We're really glad our underwriters were able to pull out all of the stops to get your clients' mortgage through on time, and hope we can help you again in the future. Response date: 6th July 2021

Matthew & Linda

As a mortgage broker of 20 years plus it's refreshing to deal with a lender who's service standards are brilliant even in this busy time we all find ourselves in. Mt clients lost their inital property and were in danger of losing their second one if not for the effots today of Linda in sales support and Matthew your underwritter, first class service. Thanks Adrian Jay Broker Reviewed on: 30th June 2021

Reply from Family Building Society Thanks for your great review Adrian. Fantastic to know we were able to help your clients and we hope we can help you again in the future! Response date: 5th July 2021

Great customer service

This Building Society always picks up the phone extremely fast. The customer service has been amazing, Joanna always goes above and beyond. I would recommend to family and friends Reviewed on: 29th June 2021

Reply from Family Building Society Thank you for your recommendation Felicianna. It's great to know how happy you are with our customer service. Response date: 5th July 2021

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