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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (671 reviews)

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4.80

Based on 671 reviews, last reviewed 10th Jun 2026

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Louise was friendly and knowledgeable. Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (671)

Very friendly staff and easy explanations.

Very friendly staff and easy explanations. Reviewed on: 29th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our staff friendly, and their explanations easy. Response date: 7th May 2024

Serena was very helpful, friendly and informative an...

Serena was very helpful, friendly and informative and very professional. She made it a pleasure to do business with. Reviewed on: 25th April 2024

Reply from Family Building Society Thank you for leaving us this review. We're pleased to hear that Serena was helpful and friendly, as well as informative and professional. We aim to achieve this with each customer interaction, so it's nice to hear when we hit that mark. Response date: 7th May 2024

Great service from Ed Dawson

Ed was very informative, very professional and a pleasure to work with. Reviewed on: 25th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Ed to be informative and very professional. Response date: 7th May 2024

Advice requested, solution in place

I have received advice from both the New Business department regarding porting a mortgage, and a Mortgage Advisor regarding borrowing more. Both advisors have been exceptionally helpful, and have helped me make the right choice. Reviewed on: 24th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our staff in both New Business and the Mortgage Advisers to be exceptionally helpful in making you decision. Response date: 7th May 2024

Very helpful and proactive approach from their BDMs

had a good chat with their BDM on quite a quirky case, got a call back to go over the details which was nice, Sometimes you just need a bit more personal approach to better understand the circumstances and what can be achieved, thank you Reviewed on: 19th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found one of our BDMs to be very helpful and proactive. Response date: 7th May 2024

Very Helpful, but surprised the amount of data you h...

Very Helpful, but surprised the amount of data you have to supply now to get a mortage. On the whole a good service. Reviewed on: 16th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was very helpful. Response date: 7th May 2024

Friendly, efficient, professional

Friendly, efficient, professional Reviewed on: 15th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was friendly, efficient, professional. Response date: 7th May 2024

Mortgage Redemption Figure

Louise Taylor was Phenomenal Person to talk with. She clearly explained every thing i wanted to know. Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Louise a good person to speak to, and that she clearly explained everything you needed to know. Response date: 7th May 2024

Swift and comprehensive reply to my query

Swift and comprehensive reply to my query Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service to be swift and comprehensive. Response date: 7th May 2024

Very efficient and knowledgeable member of staff ans...

Very efficient and knowledgeable member of staff answered all my questions fully without rushing - provided me with best options to consider and was friendly and polite throughout - a credit to the company Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service staff to be very efficient and knowledgeable, not to mention friendly and polite, This is very pleasing to hear, so thanks again. Response date: 7th May 2024

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