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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.92 (652 reviews)

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4.92

Based on 652 reviews, last reviewed 22nd Apr 2026

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Lovely agents-great service I always get great service from the agents. They are knowledgeable, friendly and clearly invested in give a good customer experience. I have been lo... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (652)

Chat with arran brown was excellent .

Chat with arran brown was excellent .new Deal arranged.very happy loyal customer..thank you. Reviewed on: 15th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear that you had a positive experience with us! Response date: 1st May 2024

I almost gave up.

I almost gave up. I had emailed a mortgage broker who never replied. I tried another building society and I am still waiting. But then I contacted the Family Building Society and I talked with Louise who was friendly, funny and knew her stuff. Within 24 hours I had a detailed reply and a clear way forward. I feel supported and informed. So far everything has exceeded my expectations. Reviewed on: 14th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you had a positive experience with us, specifically with Louise! Response date: 1st May 2024

Mia Tudor provided courteous, professional advice de...

Mia Tudor provided courteous, professional advice demonstrating clear product knowledge. So good to have comprehensive answers. Reviewed on: 12th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive feedback, specifically with Mia! Response date: 1st May 2024

Your representative was very helpful and professiona...

Your representative was very helpful and professional with the information given to me. Reviewed on: 11th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found us very helpful and professional! Response date: 1st May 2024

Super customer service from Lisa and the team

Spoke with Lisa regarding my new mortgage account today. It was so good to deal with such a friendly, knowledgable and helpful member of the team. Lisa sorted out any issues quickly and efficiently, whilst answering any questions I had. Reviewed on: 8th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Lisa was friendly and knowledgeable when helping you! Response date: 30th April 2024

Very easy and helpful service from Mia.

Very easy and helpful service from Mia. Reviewed on: 5th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found Mia was helpful! Response date: 30th April 2024

RIO enquiry

My enquiry was answered promptly and effectively. Product knowledge was excellent and the advisor was very friendly and helpful. Reviewed on: 1st March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 5th March 2024

I called the telephone adviser today, not knowing wh...

I called the telephone adviser today, not knowing what to expect. He was very helpful knowledgeable about the Society's products, put me at ease and gave me so much good information that I can go back to my client with extreme confidence. I can't understand why I haven't dealt with before. I certainly will try again in the future, where criteria allows. Reviewed on: 29th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our service was helpful and knowledgeable for you! Response date: 5th March 2024

Michelle has been ever so helpful with her assistanc...

Michelle has been ever so helpful with her assistance, she has provided quick responses with accurate and concise information. Reviewed on: 28th February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 28th February 2024

Your staff are always very polite and helpful.

Your staff are always very polite and helpful. Even though I phoned about midday, the ait was very short. Reviewed on: 27th February 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you find us polite and helpful! Response date: 28th February 2024

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