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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (628 reviews)

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4.91

Based on 628 reviews, last reviewed 17th Feb 2026

35% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Help desk calls Requested call back from the help line and the calls were returned within 10 mins each time Help desk staff were friendly, intelligible (big plus) and... Read more Reviewed on: 17th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (628)

Service gicen

Assistant was helpful, considerate, prompt, consise, cheerful. Reviewed on: 19th January 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear the service you received was helpful! Response date: 7th February 2024

My p;hone call was answered promptly and with curtesy.

My p;hone call was answered promptly and with curtesy. I ex0plained my query and Rosie clarified what I needed to know. She also confirmed that she would arrange for the information to be sent to me in writing.. If I needed further clarification I could go back to her. I am impressed. Reviewed on: 11th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your phone call was answered promptly! Response date: 17th January 2024

Remortgage fixed rate term

My recent experience of contacting your business by phone has been very helpful and your staff very knowledgeable and professional and polite Reviewed on: 4th January 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive recent experience with us! Response date: 8th January 2024

Simple, accessible

We've been with Family Building Society for 9 years and it's always a simple process to contact and discuss all aspects of our mortgage with them. Reviewed on: 3rd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find us simple and easily accessible! Response date: 8th January 2024

Quick helpful responses

Trying to buy your first home is really stressful. My parents are dying to help and this is the best building society for that! First off they are great with the age limit of the oldest applicant where other banks are very dismissive. Ed who I spoke with when trying to make my choices and see what would be viable came back with what would be possible and explained it clearly before I started handing over any application fees. I'd definitely recommend for first time buyers. Reviewed on: 22nd December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us. Response date: 22nd December 2023

Exceptional customer service

I rang new business to sort out my new mortgage deal, Mia was exceptional, even though she was not feeling well she was patient and understanding of my need to get this sorted. I am 73 yrs old and not very computer savvy but she was extremely patient and talked me through the process to a great end result for me . She is a credit to the Building Society and I wouldn’t hesitate to recommend you to anyone. Thank you so much for taking a load off of my mind. Reviewed on: 20th December 2023

Reply from Family Building Society Thank you very much for taking the time to leave us this review, 're so pleased to hear you had a positive experience with us, and specifically with Mia! Response date: 21st December 2023

Great mortgage products for older people, including retired

My husband and I are in our 60s and had to re-locate to a more expensive area. We needed a mortgage to purchase a new property but some banks would only lend for a maximum of five years, meaning huge monthly mortgage re-payments. The Family Building Society agreed an Offset Mortgage for a 25 year period, which is perfect for our needs. The mortgage adviser, Peter Cook, was exceptionally helpful in explaining the options available. Reviewed on: 15th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback on our later life lending! Response date: 19th December 2023

Mortgages for older borrowers

Getting a mortgage in later life for whatever reason, can be a nightmare. It is worrying and can be very stressful. The Family Building Society understands that life is not always simple and is sympathetic to older people.It listens is always polite and considerate. Reviewed on: 14th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback regarding our later life lending! Response date: 19th December 2023

Mia was so helpful

I just phoned to talk about my mortgage and Mia was so helpful and answered all my questions so easily. Reviewed on: 12th December 2023

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Mia was helpful for you! Response date: 19th December 2023

Just what's needed!

We've found FBS to be very helpful and supportive in a very stressful and crucial situation. The information is always clear and the product we were offered originally was exactly what was needed.. Reviewed on: 10th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found us very helpful and supportive! Response date: 12th December 2023

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