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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (704 reviews)

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4.75

Based on 704 reviews, last reviewed 8th Aug 2026

3% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Called to ask a few questions on SVP, and received a... Called to ask a few questions on SVP, and received above and beyond support, and willingness to answer questions there and then. Hats off to Kumaran. Reviewed on: 8th August 2026

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (704)

Although not complete in the process yet of applying...

Although not complete in the process yet of applying for a mortgage the service so far has been very good. Quick response times to emails, clear and concise instructions and a very friendly voice on the telephone all add up to a very good customer experience. Reviewed on: 11th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Very good service

Like Green has been helpful in our remortgage enquiry and as he has given good customer service we have decided to ask the FBS for our remortgage. Reviewed on: 9th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically with Luke! Response date: 4th September 2024

Rosie was very informative and helpful

Rosie was very informative and helpful Reviewed on: 6th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Rosie! Response date: 4th September 2024

Rosie made everything so easy today, took all the st...

Rosie made everything so easy today, took all the stress out of the situation and sorted everything with ease. This person is a credit to the company areal asset and certainly knows how to deal with people she has great customer rapport and explained everything clearly and concisely. Many thanks one very happy customer. Reviewed on: 29th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear about your excellent experience with Rosie! Response date: 30th July 2024

Guy was very helpful.

Guy was very helpful in explaining the mortgage situation. He was courteous, professional and clear which enabled me to make a decision that I am happy about. Reviewed on: 19th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Guy was very helpful! Response date: 25th July 2024

A Pleasure to Deal With

The Family BS is always easy to deal with. They take time to understand the question or request you are making and always provide sensible and prompt advice. Reviewed on: 17th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found us a pleasure to deal with! Response date: 25th July 2024

Spoke with Serena concerning my mortgage and renewal...

Spoke with Serena concerning my mortgage and renewal options.She made a number of options to consider and help,me make an appropriate choice.She communicated well and was very knowledgeable Very good customer interface and provided good guidance. Reviewed on: 17th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you felt Serena communicated well regarding your mortgage! Response date: 25th July 2024

LOUISE TAYLOR was a great help to us

LOUISE TAYLOR was a great help to us;a very good listener and very experienced .we definately feel more confident now that we had a meaningful conversation with her Reviewed on: 16th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Louise was a great help! Response date: 17th July 2024

Great Service

Very prompt call back and the advisor was very knowledgable and helpful Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for your positive feedback! Response date: 17th July 2024

Obtaining a mortgage aged 70.

I returned to this country from Australia in January this year, I wanted to buy my own place. A friend recommended Peter Cook as a mortgage consultant. I contacted Peter and set the process rolling. I thought it was going to be harder than it was. Peter led me by the hand through every step of the process. This enabled me a person who is 70 years of age to get a mortgage and restart his life. I will be forever grateful to Peter Cook. Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive feedback for us specifically regarding Peter Cook. Response date: 17th July 2024

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