Alexandra H's community profile page

Write a review

Go to business site

Viewing profile for,

Alexandra H

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (3)

Review of the Family Building Society, Mortgages:

View on product page

A PLEASURE TO DO BUSINESS WITH!

I took out a BTL mortgage with Family which was secured via a broker (I am an expat and couldn't go direct). Since it has been in place I have had several questions regarding possible future options and have been able to contact Family direct instead of going through the broker. I am so impressed with them. Each time I've called I've been put straight through to an appropriate team member, who has listened and given me excellent advice (not financial, of course) as to which products do what and so on, and today they couldn't help me directly as they don't offer what I am looking for, but they made enquiries and put me in touch with someone who can definitely help. They didn't have to do that - they just wanted to help a client. I can't recommend them highly enough - they're kindly and understanding, courteous and extremely informed and helpful. Bravo Family Building Society Reviewed on: 8th December 2025

Reply from Family Building Society Thanks for taking the time to leave us your review. We're so glad to hear you were happy with our service! Response date: 11th December 2025

Review of the Family Building Society, Mortgages:

View on product page

EXCELLENT PRODUCT, GREAT PEOPLE!

I've recently contacted Family Building Society about possibilities for the long-term future (eg extending my mortgage term) and also help with temporary difficulties, and they couldn't have been more helpful. I've been made to feel very welcome each time I have called, and all three people I've spoken with recently - Arounima, Aisha and Erick - have displayed incredible empathy and patience while I waffled on and have given me as much help as I could possibly have wished for. When I was looking to take out a mortgage 2 years ago, Family offered easily the best product for an ex-pat. I recommend Family wholeheartedly. Reviewed on: 28th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Aisha, Arounima and Erick! Response date: 28th October 2025

Review of the Family Building Society, Mortgages:

View on product page

A pleasure to deal with!

Great people to deal with. Obviously very well trained as regards the products they offer, they have a kind and human approach to customers and in my experience cannot do enough to help. Very good listeners, intelligent and cheerful - and in my own case (as an expat looking for a buy-to-let mortgage) undoubtedly offered the best product around. I cannot recommend The Family highly enough. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 27th September 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.