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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (704 reviews)

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4.75

Based on 704 reviews, last reviewed 8th Aug 2026

3% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Called to ask a few questions on SVP, and received a... Called to ask a few questions on SVP, and received above and beyond support, and willingness to answer questions there and then. Hats off to Kumaran. Reviewed on: 8th August 2026

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

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Family Building Society Mortgages reviews (704)

Fantastic hepl and support from Michelle Parry-Bunte...

Fantastic hepl and support from Michelle Parry-Bunter - talked me through every aspect of my none straight forward case Reviewed on: 5th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Michelle was a fantastic help for you! Response date: 17th July 2024

Everything went through smoothly.

Everything went through smoothly. Checked all our documents. Reviewed on: 4th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 17th July 2024

Alice was very helpful & informative.

Alice was very helpful & informative. Had good Knowledge of the products provided. Reviewed on: 3rd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that you found Alice to be very helpful and informative, and that her product knowledge was good. Response date: 4th July 2024

Ever so helpful, efficient and pleasant to talk to.

Ever so helpful, efficient and pleasant to talk to. Our fixed term mortgage is ending, so telephoned to enquire how we go forward and with postal support from FBS, I quickly established an option. Reviewed on: 2nd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear our customer service colleague was helpful, efficient and pleasant to talk to. We're also pleased to hear we provided you with a suitable option. Response date: 2nd July 2024

I spoke with Michelle Parry-Bunter as I needed a cas...

I spoke with Michelle Parry-Bunter as I needed a case reviewed as soon as possible as the client was about to go on a high SVR. Michelle got this in front of the correct person and the case was agreed quickly. Reviewed on: 26th June 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that Michelle was able to help you and your client so quickly. Response date: 2nd July 2024

Asked for advice on moving mortgage when moving hous...

Asked for advice on moving mortgage when moving house and was given a very comprehensive reply which was confirmed in an email Reviewed on: 20th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear our response was comprehensive, and we hope that provides you with all the information you need. If you have any further questions, please do not hesitate to get in touch. Response date: 21st June 2024

Good Service

Called with a tax query and had very helpful and immediate response. Reviewed on: 17th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had a helpful and quick response! Response date: 17th June 2024

We are only at the very early stages of a mortgage a...

We are only at the very early stages of a mortgage application, but up to now the service has been excellent with very quick response to emails. Reviewed on: 12th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find our service has been excellent! Response date: 17th June 2024

Excellend service

My call was handled very professionally and knowledgeably. Lovely lady. Reviewed on: 11th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your call was handled professionally! Response date: 11th June 2024

Louise was very helpful and thorough.

Louise was very helpful and thorough. She explained the whole process to me and the options available to me. Reviewed on: 10th June 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Louise was very helpful! Response date: 10th June 2024

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Family Building Society: Mortgages reviews

3% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Mortgages now

Family Building Society Mortgages reviews (704)

Fantastic hepl and support from Michelle Parry-Bunte...

Everything went through smoothly.

Alice was very helpful & informative.

Ever so helpful, efficient and pleasant to talk to.

I spoke with Michelle Parry-Bunter as I needed a cas...

Asked for advice on moving mortgage when moving hous...

Good Service

We are only at the very early stages of a mortgage a...

Excellend service

Louise was very helpful and thorough.

Review Family Building Society: Mortgages now

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