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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

LOUISE TAYLOR was a great help to us

LOUISE TAYLOR was a great help to us;a very good listener and very experienced .we definately feel more confident now that we had a meaningful conversation with her Reviewed on: 16th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Louise was a great help! Response date: 17th July 2024

Great Service

Very prompt call back and the advisor was very knowledgable and helpful Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for your positive feedback! Response date: 17th July 2024

Obtaining a mortgage aged 70.

I returned to this country from Australia in January this year, I wanted to buy my own place. A friend recommended Peter Cook as a mortgage consultant. I contacted Peter and set the process rolling. I thought it was going to be harder than it was. Peter led me by the hand through every step of the process. This enabled me a person who is 70 years of age to get a mortgage and restart his life. I will be forever grateful to Peter Cook. Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive feedback for us specifically regarding Peter Cook. Response date: 17th July 2024

Fantastic hepl and support from Michelle Parry-Bunte...

Fantastic hepl and support from Michelle Parry-Bunter - talked me through every aspect of my none straight forward case Reviewed on: 5th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Michelle was a fantastic help for you! Response date: 17th July 2024

Everything went through smoothly.

Everything went through smoothly. Checked all our documents. Reviewed on: 4th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 17th July 2024

Alice was very helpful & informative.

Alice was very helpful & informative. Had good Knowledge of the products provided. Reviewed on: 3rd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that you found Alice to be very helpful and informative, and that her product knowledge was good. Response date: 4th July 2024

Ever so helpful, efficient and pleasant to talk to.

Ever so helpful, efficient and pleasant to talk to. Our fixed term mortgage is ending, so telephoned to enquire how we go forward and with postal support from FBS, I quickly established an option. Reviewed on: 2nd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear our customer service colleague was helpful, efficient and pleasant to talk to. We're also pleased to hear we provided you with a suitable option. Response date: 2nd July 2024

I spoke with Michelle Parry-Bunter as I needed a cas...

I spoke with Michelle Parry-Bunter as I needed a case reviewed as soon as possible as the client was about to go on a high SVR. Michelle got this in front of the correct person and the case was agreed quickly. Reviewed on: 26th June 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that Michelle was able to help you and your client so quickly. Response date: 2nd July 2024

Asked for advice on moving mortgage when moving hous...

Asked for advice on moving mortgage when moving house and was given a very comprehensive reply which was confirmed in an email Reviewed on: 20th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear our response was comprehensive, and we hope that provides you with all the information you need. If you have any further questions, please do not hesitate to get in touch. Response date: 21st June 2024

Good Service

Called with a tax query and had very helpful and immediate response. Reviewed on: 17th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had a helpful and quick response! Response date: 17th June 2024

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