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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (608 reviews)

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4.91

Based on 608 reviews, last reviewed 10th Jan 2026

45% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

HI Lisa, thanks for your support. You were amazing 5* HI Lisa, thanks for your support. I was really struggling with it but you helped me. Reviewed on: 10th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (608)

Mortgage for an older couple

FBS were the only BS that would consider a mortgage longer than 5 years for an older couple and we are delighted with their service thus far Reviewed on: 6th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you're delighted with our service! Response date: 11th October 2023

Very helpful and responsive

Easy to get through on phone ; no call transfers or long holds. spoke to Mia Tudor who was very knowledgable and helpful and answered all my questions. Reviewed on: 4th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service knowledgeable and helpful! Response date: 6th October 2023

mortgage product switch

Great personnel service, I dealt with Mandy Bell and it is so nice to deal with someone who is knowledgable and helpful, so very unusual these days. Reviewed on: 3rd October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service helpful! Response date: 6th October 2023

Kind and helpful service

I rang this afternoon to get some details of my new mortgage and I spoke to Mia. She was so efficient, friendly and informative that I feel confident that my future dealings with the company will be positive. Reviewed on: 29th September 2023

Reply from Family Building Society Thank you for your review, we're so pleased that had a positive experience with us! Response date: 6th October 2023

Call with Aaron

Clear help and re-assuring call. Couldn't be happier. Reviewed on: 25th September 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you had a positive experience with us! Response date: 25th September 2023

Answer to a question on capital repayment

Mia was very helpful in giving me a full answer to the questions I had about the ability to make added capital repayments Reviewed on: 19th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear that your query was resolved! Response date: 25th September 2023

Pleasant Help but restricted by the system

All questions were answered by Mia well and explained what my options were but unfortunately they are not competitive in the market Reviewed on: 15th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you found our service was helpful. We appreciate your feedback. Response date: 25th September 2023

Excellent service

Very helpful telephone team, thank you Reviewed on: 12th September 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service excellent! Response date: 12th September 2023

Great staff

I spoke to Aaron today and he is a credit to the Building Society. Friendly and knowledgeable throughout my inquiries. Reviewed on: 7th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service was great! Response date: 11th September 2023

Above and Beyond Mortgage Company

They take a bit more time to adapt to less usual requests and situations yet still offer a very competitive rate Reviewed on: 31st August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 7th September 2023

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