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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (453 reviews)

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4.90

Based on 453 reviews, last reviewed 6th Jun 2025

74% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service I spoke to Aimee Kennedy about renewing our mortgage product. She was really helpful Reviewed on: 5th June 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (453)

Great customer experience

Phoned to request additional mortgage advance, spoke with Arounima . Extremely pleasant and friendly , proficiently got things rolling a great credit to the Society and its personnel selection and training scheme, would recommend the Society to anyone. Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's good to hear you had such a great experience with us! Response date: 16th June 2021

Can't Recommend Enough!

Helpdesk are always so helpful (Joana in particular), BDMs (ours is Grace) is always super helpful in laying it all out for us and confirming loan amounts etc, feels like nothing is too much to ask! Processing is always quick and within expectations and criteria is very flexible :) Fab lender!!! Reviewed on: 15th June 2021

Reply from Family Building Society Thank you for your recommendation! It's great to hear your feedback. Response date: 16th June 2021

Outstanding service. Knowledgeable and friendly customer service employee, Richard.

Excellent company. Their staff is knowledgeable and friendly. It is a pleasure dealing with them. Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for your review! Response date: 16th June 2021

A very clear and concise explanation of the mortgage deals available.

I am in the process of setting a new mortgage deal and had some ideas on either a repayment or interest only deal whilst also making a one off payment to reduce the current mortgage. Recognising that Richard could not offer me financial advice what he was able to do was provide clarity on the numerous products available to me , which in turn allowed me to make my decision. As I pondered the various deals Richard set up a few calls that allowed me to raise any further questions. Throughout these calls Richard was always courteous, professional and supportive with a clear desire to ensure I could make an informed decision. Thank you Reviewed on: 14th June 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know Peter was able to explain everything so thoroughly and help you to reach a decision. Response date: 16th June 2021

Exceptional Company

The Family Building Society I can highly recommend to anyone wishing to obtain a mortgage. My husband and I were introduced to the Family Building Society by a Mortgage Broker and I must say that I was a little apprehensive, but unnecessarily so, they have been wonderful with their guidance and advice nothing was too much trouble. The reassurence they gave me and the relief from stress was wonderful. I would certainly recommend The Family Building Society to my family and friends. Many thanks to Richard and S Rahmen and to all the very helpful staff that I spoke to, thank you. Reviewed on: 11th June 2021

Reply from Family Building Society Thank you so much for taking the time to leave a review Patricia. We're really glad we were able to help you! Response date: 16th June 2021

Help with further advance

I spoke with Beryl who was very helpful and explained everything very clearly. I fully understand what the procedure now is Reviewed on: 9th June 2021

Reply from Family Building Society Thanks for your review Beryl! It's great to know we were able to help you. Response date: 16th June 2021

Friendly, Approachable, Efficient

Family BS are all very friendly, exceptionally helpful and always go the extra mile to accommodate. Johana in particular is always so positive, upbeat, helpful and ensures she has assisted the best she can Reviewed on: 4th June 2021

Reply from Family Building Society Thanks for your review - it's great to know you find us to be very friendly and helpful Response date: 8th June 2021

A very satisfied customer...and then some!

Taking out a mortgage at the grand old age of 69 years having been told by my mortgage advisor the likelihood of which “may not be easy”,I persisted.And there you were. My one product with The Family Building Society,hasn’t required much direct contact it has to be said.However,the few occasions it has been necessary,I have met with friendly,supportive,professional individuals for whom nothing was too much trouble. Likewise,having recently remortgaged,everything was explained and I was kept informed every step of the way. Thank you. Reviewed on: 3rd June 2021

Reply from Family Building Society Thanks for your positive review Margaret. It's great to know we were able to help you! Response date: 8th June 2021

Friendly accessible courteous

Most impressed with presentation of their information in correspondence. Always speak to a real person!, most helpful. Reviewed on: 1st June 2021

Reply from Family Building Society Thanks for your review. It's great to hear you found us very helpful. Response date: 8th June 2021

Exemplary service

Exemplary service as ever. Warm and friendly. Reviewed on: 26th May 2021

Reply from Family Building Society Thanks for your review! Response date: 8th June 2021

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