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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (354 reviews)

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4.92

Based on 354 reviews, last reviewed 13th Dec 2024

12% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New mortgage application Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak t... Read more Reviewed on: 13th December 2024

Latest lowest rating:

2

Shoddy service for a loyal customer. The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read.... Read more Reviewed on: 21st May 2024

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (354)

Does what it says on the tin.

As far as arranging a mortgage goes, this was fairly straightforward. The mortgage wasn’t the life mortgage I wanted, but pretty close. When the introductory period was over changing to another product was easy, and my broker recommended staying where I was. My pension easily covers repayments so hopefully the period can be increased eventually especially as this type of mortgage must be the way to go with an aging population that needs choice. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Chris, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Your response to my message

Many thanks for such a user-friendly online site, I registered to use it about a week ago. I do have one issue though, I left you a question regarding my mortgage product using the message system and am still waiting for a reply. Thanks for your assistance and have a pleasant weekend. Regards, Nick Lawrence. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Mr Lawrence, thanks for your review and feedback. I understand that someone from our customer services team has now been in touch to help you with your mortgage query. If you need any further help, please call our Family Service Team on 03330 140146 or email [email protected] Response date: 29th January 2019

Mortgage variation at end of Fixed Rate Mortgage Repayments

Staff were very helpful. Product Options were very clearly stated with sufficient detail to enable the right product to be choosen. Minimum paperwork and a fast and efficient service. Reviewed on: 9th December 2018

Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Quality Service, Friendly People

Took out a Fixed Term Mortgage with the Society just over six months ago and I found that the staff were fully up dated on the range of products on offer and very helpful in answering any questions which I had and made the whole process as easy as they could. Reviewed on: 21st November 2018

Reply from Family Building Society Hello again Bob, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with the mortgage. Thanks, Vicky Response date: 15th February 2019

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