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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (671 reviews)

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4.80

Based on 671 reviews, last reviewed 10th Jun 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Louise was friendly and knowledgeable. Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (671)

Dan - excellent customer service

Had a quick call this afternoon with Dan , he couldn’t have been more efficient if he tried ! He was really helpful & patient Reviewed on: 18th October 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service was excellent! Response date: 21st October 2024

Very very helpful and polite pleasant to talk to

Very very helpful and polite pleasant to talk to Reviewed on: 17th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very helpful and polite to talk to! Response date: 21st October 2024

Michelle Parry and my BDM Grace support

Michelle Parry and my BDM Grace have given me great assistance in the client (HE) .They have both gone over and above to ensure my clients proceeded with the funds and guidance in this case Reviewed on: 9th October 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with Michelle and Grace! Response date: 10th October 2024

Very polite service.

Very polite service. Staff were very helpful in arranging a mortgage renewal. Reviewed on: 1st October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and polite! Response date: 4th October 2024

A pleasure to deal with!

Great people to deal with. Obviously very well trained as regards the products they offer, they have a kind and human approach to customers and in my experience cannot do enough to help. Very good listeners, intelligent and cheerful - and in my own case (as an expat looking for a buy-to-let mortgage) undoubtedly offered the best product around. I cannot recommend The Family highly enough. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 27th September 2024

I spoke with Michelle Parry-Bunter who was extremely...

I spoke with Michelle Parry-Bunter who was extremely helpful this morning. She came back swiftly with a response and has been very proffesional. Reviewed on: 26th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically with Michelle! Response date: 27th September 2024

Super polite staff, cordial, professional and knowle...

Super polite staff, cordial, professional and knowledgeable. Reviewed on: 16th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

I am very impressed!

I am a mortgage broker and this was my first case with them. From the beginning, the BDM was excellent in helping sort through my clients requirements, checking with underwriters prior to application and doing his utmost to set the case up for success. The underwriting team were very swift in dealing with the case even though this was a complex one, especially in terms of the deposit. The case went from submission to offer in just over two weeks which I found impressive. Overall, I would happily use them again. Reviewed on: 10th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you had a positive experience with us! Response date: 27th September 2024

Excellent help from Rosie with clear communication

Excellent help from Rosie with clear communication Reviewed on: 9th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Rosie! Response date: 10th September 2024

Excellent service very helpful.

Excellent service very helpful. Nika sorted my query, friendly Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Nika was friendly and very helpful! Response date: 10th September 2024

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