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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (354 reviews)

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4.92

Based on 354 reviews, last reviewed 13th Dec 2024

12% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New mortgage application Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak t... Read more Reviewed on: 13th December 2024

Latest lowest rating:

2

Shoddy service for a loyal customer. The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read.... Read more Reviewed on: 21st May 2024

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (354)

Flexible product. Communications not ideal

A great product for parents wanting to help their children to buy a place. My one gripe is with the communications. The statements are infrequent (annual by letter). I would like to be able to check the balance on line. Reviewed on: 3rd February 2019

Reply from Family Building Society Dear Miss Galton, Thank you for your feedback regarding your account. As you have an online account you are able to view your balance online as long as you have entered your verification code successfully. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Response date: 6th February 2019

Overall very good.

Took a bit long firstly about two weeks getting answers to questions then with docs not arriving and then after a week docs not yet sent, but good result in being able to switch mortgage and also pay down my mortgage. NCBS honoured original terms despite the delay out of time. We got there and staff were helpful so very happy about it all. Reviewed on: 31st January 2019

Reply from Family Building Society Hi again Mike, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Provided what I needed

Following an intensive search the FBS was the only provider that provided a mortgage that met my needs. Subsequent transfer of the produce was straightforward. Reviewed on: 26th January 2019

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Good provider for older borrowers

Everything has gone smoothly with my original mortgage and recent remortgage. Reviewed on: 26th January 2019

Reply from Family Building Society Hi Murray, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

A contented customer

We are extremely impressed with this company, with whom we have a small mortgage. We expect financial competence from mortgage providers, but the Family Building Society is also friendly, helpful and trustworthy. The human face of financial services best describes this company. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Peter, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Care Kindness& Courtesy

We are treated as family.,even though our mortgage and savings are modest. Reviewed on: 25th January 2019

Reply from Family Building Society Hi William and Grace, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage and savings. Thanks, Vicky Response date: 15th February 2019

Care Kindness and Courtesy

We have a small mortgage and a small savings account. Whenever we contact the Family Building Society we are treated as "family". Reviewed on: 25th January 2019

Really Ives up to its name "The Family Building Society".

We, my wife and I were recommended to remortgage with the Society, by our financial advisor. This was several years ago when a number of other lenders were turning their noses up at Siver Surfers in need of a mortgage. From day one we found that anyone we contacted at the Society was friendly and always willing to go the extra mile to help. After a relatively short time we were hoping to move home, this time I contacted directly. We were give my a personal contact who organised everything smoothly. Unfortunately the sale and purchase fell through but the help from the Society's team will not be forgotten. I think the should possible be called " The Friendy Building Society". Reviewed on: 25th January 2019

Reply from Family Building Society Hi William, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Friendly, professional and helpful.

Outstanding service. The phone is answered quickly by someone who knows what they are talking about and who deals with my queries and mortgage arrangements promptly and professionally. They are friendly and helpful and a pleasure to do business with. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Jay, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Easy to deal with and very good service

Sorted out re mortgage in only a few weeks without any problems. It was simple and excellent service Reviewed on: 25th January 2019

Reply from Family Building Society Hi Chris, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

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