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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (355 reviews)

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4.92

Based on 355 reviews, last reviewed 18th Dec 2024

15% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

responsive The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024

Latest lowest rating:

2

Shoddy service for a loyal customer. The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read.... Read more Reviewed on: 21st May 2024

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (355)

Product Transfer Process

What a delight to receive such personal and courteous service when transferring to a different product. Really felt that FBS cared and definitely lived up to their promise and reputation enabling us to relax knowing we are being cared for. Such a difference to many business/ companies these days who offer the world but deliver nothing. Loyalty matters, from one who appreciates it. Thank you. Reviewed on: 5th August 2020

Remortgage

Appalling service , they have taken 6 months and £175.00 pounds and have yet to come up with a final offer never reply to emails and always ask for obscure documentation. Lost the purchased due to there incompetence. Steer well clear! Reviewed on: 21st January 2020

Reply from Family Building Society Hi Roger, I'm sorry to hear about your experience with us, and the length of time your application has been going on for. We've emailed you directly about your application, and we've refunded you £175. If you have any further questions, please call us on 03330 140140. Many thanks, Emma Response date: 23rd January 2020

Stress Free Experience

Our 2 year fixed rate mortgage was up for renewal and I found swapping to a new product with The Family Building Society was carried out in a friendly helpful manner with an easy switch over and would highly recommend contacting The Family Building Society when considering a mortgage. Reviewed on: 8th November 2019

Simple and friendly

A great experience in getting a mortgage to suit our unusual circumstances. Reviewed on: 27th July 2019

This is a family BS for all the family and best of all it is local.

As a family we value being able to visit our BS rather than it being an anonymous organisation via computer. We are seen quickly by courteous staff who seem to be able to answer any questions off the tip of their tongue - no delays while they 'find out'! Would definitely recommend. Reviewed on: 27th July 2019

Only offset buy-to-let mortgage on the market

Straightforward application process and the only offset mortgage for landlords that I could find. Up to 100% of ythe value of the loan can be held in the offset savings account. A great product for certain situtions. Reviewed on: 26th July 2019

Great financial products and service.

Had a lot of organising to do including off set montage and savings accounts to set up. Family BS were great, very professional and offered everything we needed with online access for easy use and very secure website for peace of mind... would recommend. Reviewed on: 26th July 2019

Extremely professional company.

We have had our mortgage for a number of years, We have always had helpful and courteous service. The website is very easy to use. Reviewed on: 26th July 2019

Helpful

Always been helpful & able to explain in easy to understand terms hmmm options! Reviewed on: 26th July 2019

Simple and Seamless

Good products, simple terminology, good communication. Have just re-mortgaged due to their performance over the last three years. Reviewed on: 6th February 2019

Reply from Family Building Society Hi Janette, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

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