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Family Building Society: Mortgages reviews

View other Family Building Society products
4.80
Based on 671 reviews, last reviewed 10th Jun 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Louise was friendly and knowledgeable. Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026
Ben P's avatar
Ben P

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026
Mike's avatar
Mike
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (671)

excellent service from new business representative,...

5
excellent service from new business representative, Louise Taylor. prompt and efficient. Reviewed on: 2nd December 2024
douglas g's avatar
douglas g
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Exceptional

5
Not your standard case but Family were very pro active and helpful along the way. Easy to speak to and would contact the right people if any issues arose. Reviewed on: 2nd December 2024
Jon H 's avatar
Jon H
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Its a personal service with Humans who listen!

5
Its a personal service with Humans who listen! Reviewed on: 29th November 2024
Lynn M's avatar
Lynn M
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Good interaction with New Business staff

5
Very helpful, knowledgeable staff and friendly Reviewed on: 28th November 2024
David H's avatar
David H
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

the Society has been highly recommended by our mortg...

5
the Society has been highly recommended by our mortgage advisers with a very easy and straightforward experience, we are very pleased to be the Society members Reviewed on: 28th November 2024
Alina T's avatar
Alina T
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

Professional and efficient

5
Interlocutor (Louise) was professional, efficient and friendly Reviewed on: 21st November 2024
John M's avatar
John M
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Lisa was extremely helpful and friendly! Response date: 21st November 2024
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Family Building Society

Highly recommended

5
My call was answered within minutes. I was very pleased with the representative I spoke to, who had good product knowledge and was able to answer all my questions. Reviewed on: 16th November 2024
Les 's avatar
Les
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 19th November 2024
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Family Building Society

Very helpful in branch staff.

5
When my wife passed away 2 years ago the counter staff spent almost one hour providing investment advice and then opening the new accounts. Reviewed on: 11th November 2024
Supported Widower's avatar
Supported Widower
Reply from Family Building Society Thank you very much for leaving us this review, it's great to hear your positive experience of our Branch. Response date: 15th November 2024
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Family Building Society

EXCELLENT CUSTOMER SERVICE

5
Enquired about my mortgage change due in Februaury and everything explained in a way I could understand. Reviewed on: 11th November 2024
BRENDA G's avatar
BRENDA G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

Engaged and trustworthy

5
The thing I really like about FBS is the way they keep me well informed. I feel I can trust them to advise me. Reviewed on: 8th November 2024
Richard G's avatar
Richard G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024
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Family Building Society

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