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Family Building Society: Mortgages reviews

View other Family Building Society products
4.71
Based on 717 reviews, last reviewed 1st Oct 2026
10% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026
Edward Drzymalski's avatar
Edward Drzymalski

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026
ELS's avatar
ELS
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Customer Service

5
Call was dealt with quickly and efficiently by Louise, friendly and helpful. 5 stars! Reviewed on: 2nd April 2025
Margaret S's avatar
Margaret S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Very helpful

5
The Family Building society has consistently helped our family find the best products for our needs. Customer service is friendly and informative and thoughtful. Reviewed on: 2nd April 2025
Jane m's avatar
Jane m
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Usually quick to pick up the phone, staff are always...

5
Usually quick to pick up the phone, staff are always friendly and helpful Reviewed on: 31st March 2025
David 's avatar
David
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Extremally Helpful Response

5
when ever I call for any queries I get exceptionally helpful and polite response Reviewed on: 31st March 2025
Rasoul's avatar
Rasoul
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Friendly and knowledgeable and easy to discuss mortg...

5
Friendly and knowledgeable and easy to discuss mortgage questions Reviewed on: 28th March 2025
Mandeep C's avatar
Mandeep C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

So far my broker has been dealing with them

5
So far my broker has been dealing with them but I just called to make payment of the application fee and the lady I spoke to was polite, cheerful and helpful. Reviewed on: 27th March 2025
Russell B's avatar
Russell B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Enjoyable review

5
One each occasion when dealing with the Society the ladies I dealt with on both occasions were very polite helpful informative and concise. Reviewed on: 27th March 2025
Nigel L's avatar
Nigel L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Fast efficient uncomplicated.

5
Fast efficient uncomplicated and friendly and its easy to talk with a person. Reviewed on: 27th March 2025
Mike F's avatar
Mike F
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Very nice staff in the phone,ran through and sorted...

5
Very nice staff in the phone,ran through and sorted my enquiry quickly and efficiently Reviewed on: 26th March 2025
Jeff K's avatar
Jeff K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Lisa & Ali provided excellent customer service

5
Lisa & Ali provided excellent customer service Reviewed on: 26th March 2025
Jas S's avatar
Jas S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 11th April 2025
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Family Building Society

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