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Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 617 reviews, last reviewed 28th Jan 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Received the usual comprehensive, professional and f... Received the usual comprehensive, professional and friendly assistance when discussing my mortgage arrangements. Always provide the information I re... Read more Reviewed on: 28th January 2026
Russell J's avatar
Russell J

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (617)

I have never called the FBS and come away disappointed.

5
I have never called the FBS and come away disappointed. They are the epitome of excellence. Reviewed on: 27th August 2024
Alan M's avatar
Alan M
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Friendly and succinct replies to all questions and e...

5
Friendly and succinct replies to all questions and explanations given when needed. Reviewed on: 22nd August 2024
Ian H's avatar
Ian H
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

We rang the Society and received excellent service t...

5
We rang the Society and received excellent service today. The important information we needed was quickly given. We were very pleased at the quick action that followed. Reviewed on: 20th August 2024
John F's avatar
John F
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Although not complete in the process yet of applying...

5
Although not complete in the process yet of applying for a mortgage the service so far has been very good. Quick response times to emails, clear and concise instructions and a very friendly voice on the telephone all add up to a very good customer experience. Reviewed on: 11th August 2024
David Inglis's avatar
David Inglis
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

Very good service

5
Like Green has been helpful in our remortgage enquiry and as he has given good customer service we have decided to ask the FBS for our remortgage. Reviewed on: 9th August 2024
RH's avatar
RH
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically with Luke! Response date: 4th September 2024
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Family Building Society

Rosie was very informative and helpful

5
Rosie was very informative and helpful Reviewed on: 6th August 2024
Leanne Harmer's avatar
Leanne Harmer
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Rosie! Response date: 4th September 2024
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Family Building Society

Rosie made everything so easy today, took all the st...

5
Rosie made everything so easy today, took all the stress out of the situation and sorted everything with ease. This person is a credit to the company areal asset and certainly knows how to deal with people she has great customer rapport and explained everything clearly and concisely. Many thanks one very happy customer. Reviewed on: 29th July 2024
Phil H's avatar
Phil H
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear about your excellent experience with Rosie! Response date: 30th July 2024
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Family Building Society

Guy was very helpful.

5
Guy was very helpful in explaining the mortgage situation. He was courteous, professional and clear which enabled me to make a decision that I am happy about. Reviewed on: 19th July 2024
David Talboys's avatar
David Talboys
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Guy was very helpful! Response date: 25th July 2024
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Family Building Society

A Pleasure to Deal With

5
The Family BS is always easy to deal with. They take time to understand the question or request you are making and always provide sensible and prompt advice. Reviewed on: 17th July 2024
Angus T's avatar
Angus T
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found us a pleasure to deal with! Response date: 25th July 2024
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Family Building Society

Spoke with Serena concerning my mortgage and renewal...

5
Spoke with Serena concerning my mortgage and renewal options.She made a number of options to consider and help,me make an appropriate choice.She communicated well and was very knowledgeable Very good customer interface and provided good guidance. Reviewed on: 17th July 2024
adams_r_uk@yahoo.co.uk's avatar
[email protected]
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you felt Serena communicated well regarding your mortgage! Response date: 25th July 2024
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Family Building Society

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