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Family Building Society: Mortgages reviews

View other Family Building Society products
4.75
Based on 704 reviews, last reviewed 8th Aug 2026
3% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Called to ask a few questions on SVP, and received a... Called to ask a few questions on SVP, and received above and beyond support, and willingness to answer questions there and then. Hats off to Kumaran. Reviewed on: 8th August 2026
A&S Albion's avatar
A&S Albion

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (704)

Extremally Helpful Response

5
when ever I call for any queries I get exceptionally helpful and polite response Reviewed on: 31st March 2025
Rasoul's avatar
Rasoul
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Friendly and knowledgeable and easy to discuss mortg...

5
Friendly and knowledgeable and easy to discuss mortgage questions Reviewed on: 28th March 2025
Mandeep C's avatar
Mandeep C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

So far my broker has been dealing with them

5
So far my broker has been dealing with them but I just called to make payment of the application fee and the lady I spoke to was polite, cheerful and helpful. Reviewed on: 27th March 2025
Russell B's avatar
Russell B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Enjoyable review

5
One each occasion when dealing with the Society the ladies I dealt with on both occasions were very polite helpful informative and concise. Reviewed on: 27th March 2025
Nigel L's avatar
Nigel L
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

Fast efficient uncomplicated.

5
Fast efficient uncomplicated and friendly and its easy to talk with a person. Reviewed on: 27th March 2025
Mike F's avatar
Mike F
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Very nice staff in the phone,ran through and sorted...

5
Very nice staff in the phone,ran through and sorted my enquiry quickly and efficiently Reviewed on: 26th March 2025
Jeff K's avatar
Jeff K
Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Lisa & Ali provided excellent customer service

5
Lisa & Ali provided excellent customer service Reviewed on: 26th March 2025
Jas S's avatar
Jas S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 11th April 2025
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Family Building Society

Dave Hobbs was very helpful in navigating our enquir...

5
Dave Hobbs was very helpful in navigating our enquiry for a mortgage and provided important information that would have been difficult to find elsewhere! Reviewed on: 18th March 2025
M D's avatar
M D
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

"Keiran" answered all my queries immediately and eff...

5
"Keiran" answered all my queries immediately and efficiently. Makes me glad I am with The Family Building Society. Reviewed on: 14th March 2025
Keith F's avatar
Keith F
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Ryan was patient and very helpful and explained ever...

5
Ryan was patient and very helpful and explained everything we needed to know regarding portal of out mortgage. Reviewed on: 12th March 2025
Robert M's avatar
Robert M
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

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