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Family Building Society: Mortgages reviews

View other Family Building Society products
4.71
Based on 717 reviews, last reviewed 1st Oct 2026
10% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026
Edward Drzymalski's avatar
Edward Drzymalski

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026
ELS's avatar
ELS
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Helpful staff

4
Staff very friendly, polite & helpful as had received an unnecessary confusing letter despite having refixed the mortgage deal previously Reviewed on: 26th April 2025
GA's avatar
GA
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Excellent Customer Service.

5
I needed assistance with an enquiry regarding my mortgage account, Catherine C provided this quickly and pleasantly. Reviewed on: 25th April 2025
Margaret M's avatar
Margaret M
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Extremely polite and helpful

5
The young lady I spoke to was extremely polite and helpful and made sure I understood everything completely Reviewed on: 25th April 2025
Yvonne I's avatar
Yvonne I
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

I spoke to Ryan Brasier.

5
I spoke to Ryan Brasier. He was courteous throughout and most helpful. I am most impressed and have complete confidence in the Society. Reviewed on: 25th April 2025
MICHAEL H T's avatar
MICHAEL H T
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent service from family building society.

5
Excellent service from family building society. This is the best building society to get mortgage. Their product is to the people need and very good cooperative and helpful staff. Reviewed on: 24th April 2025
Mushtaq H's avatar
Mushtaq H
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Helpful and friendly advisers provided useful inform...

5
Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025
Derek's avatar
Derek
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Extremely helpful and pleasant assistance on the phone.

5
Extremely helpful and pleasant assistance on the phone. Answered all my questions politely and fully. Reviewed on: 23rd April 2025
Gill R's avatar
Gill R
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...

5
GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I REQUIRED Reviewed on: 23rd April 2025
robin 's avatar
robin
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful

5
Alice was extremely helpful in answering my questions, put my mind at rest Reviewed on: 22nd April 2025
S W's avatar
S W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful, seamless transaction, very good inform...

5
Very helpful, seamless transaction, very good information provided for decision. Reviewed on: 17th April 2025
Nazmudin M's avatar
Nazmudin M
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

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