Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (671 reviews)

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4.80

Based on 671 reviews, last reviewed 10th Jun 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Louise was friendly and knowledgeable. Louise was friendly and knowledgeable. We quickly found the correct mortgage for my needs. Always got back to me promptly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (671)

Very helpful staff and polite.

Very helpful staff and polite. I cannot praise them enough for helping me secure a mortgage. Reviewed on: 18th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Louise Taylor was very friendly and professional in...

Louise Taylor was very friendly and professional in her work i would highly recommend you company to others Reviewed on: 18th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Breath of Fresh Air

Generally very little waiting time to speak to customer services and all staff knowledgeable on the products. It's a breath of fresh air compared with the average experience. Reviewed on: 17th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Don't come much better than that!

No waiting, David was quick, knowledgeable, helpful and resolved my query with maximum courtesy and minimum fuss. Thank you. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

very help full people and good service

very help full people and good service Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

We spoke with Rian Brasier today and he could not ha...

We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025