Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (615)

Super polite staff, cordial, professional and knowle...

Super polite staff, cordial, professional and knowledgeable. Reviewed on: 16th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

I am very impressed!

I am a mortgage broker and this was my first case with them. From the beginning, the BDM was excellent in helping sort through my clients requirements, checking with underwriters prior to application and doing his utmost to set the case up for success. The underwriting team were very swift in dealing with the case even though this was a complex one, especially in terms of the deposit. The case went from submission to offer in just over two weeks which I found impressive. Overall, I would happily use them again. Reviewed on: 10th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you had a positive experience with us! Response date: 27th September 2024

Excellent help from Rosie with clear communication

Excellent help from Rosie with clear communication Reviewed on: 9th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Rosie! Response date: 10th September 2024

Excellent service very helpful.

Excellent service very helpful. Nika sorted my query, friendly Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Nika was friendly and very helpful! Response date: 10th September 2024

Quick communication and flexible criteria.

Quick communication and flexible criteria. Approachable for quirky cases. Reviewed on: 2nd September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

,fantastic company and employees

Fantastic service from Serena , so professional, informative helpful,knowledgeable . Nothing was too much trouble and so polite.superb experience Reviewed on: 29th August 2024