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Family Building Society: Mortgages reviews

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4.92

Based on 651 reviews, last reviewed 15th Apr 2026

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

5%

1%

0%

1%

Latest highest rating:

5

Customer service Great customer service. Polite and efficient new what to do. Reviewed on: 15th April 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Family Building Society Mortgages reviews (651)

Quick and efficient service and quick response with...

5

Quick and efficient service and quick response with receipt of payment Reviewed on: 21st January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Rian (Brasier) clearly explained my options regardin...

5

Rian (Brasier) clearly explained my options regarding my mortgage and its continuation when the current term ends in 2036. he followed it up in writing. Reviewed on: 20th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Kieran was very helpful and dealt with my query effe...

5

Kieran was very helpful and dealt with my query effectively Reviewed on: 15th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Patient and helpful

5

Erick was very patient and took time and trouble to help Reviewed on: 10th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Helpful Operator

5

Called FBS re changes to the BoE base rate and whether the last one in November 24 had been passed on. The operative I spoke to was very helpful, confirmed this is happening 20th Feb 25 and then spent time answering related questions for me. Reviewed on: 10th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Reasuance needed and received

5

Reached a date for refixing my mortgage and needed reassurance that i was thinking correctly due to both age and sickness Reviewed on: 10th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

responsive

5

The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

New mortgage application

5

Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Excellent service everything explained so well

5

Excellent service everything explained so well Reviewed on: 9th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

We received exceptional support from Luke.

5

We received exceptional support from Luke. The process whilst thorough was easy and managed extremely well by the underwriters. Reviewed on: 5th December 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

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