Write a review

Go to business site

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (566 reviews)

View other Family Building Society products

4.90

Based on 566 reviews, last reviewed 13th Oct 2025

34% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

First class service with a friendly and confident se... First class service with a friendly and confident service Reviewed on: 13th October 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Mortgages reviews (566)

Very Helpful, but surprised the amount of data you h...

Very Helpful, but surprised the amount of data you have to supply now to get a mortage. On the whole a good service. Reviewed on: 16th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was very helpful. Response date: 7th May 2024

Friendly, efficient, professional

Friendly, efficient, professional Reviewed on: 15th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was friendly, efficient, professional. Response date: 7th May 2024

Mortgage Redemption Figure

Louise Taylor was Phenomenal Person to talk with. She clearly explained every thing i wanted to know. Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Louise a good person to speak to, and that she clearly explained everything you needed to know. Response date: 7th May 2024

Swift and comprehensive reply to my query

Swift and comprehensive reply to my query Reviewed on: 10th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service to be swift and comprehensive. Response date: 7th May 2024

Very efficient and knowledgeable member of staff ans...

Very efficient and knowledgeable member of staff answered all my questions fully without rushing - provided me with best options to consider and was friendly and polite throughout - a credit to the company Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service staff to be very efficient and knowledgeable, not to mention friendly and polite, This is very pleasing to hear, so thanks again. Response date: 7th May 2024

Product Rate Switch

I was concerned that I would not be able to do a product switch to a 2 year fixed rate because my mortgage ends in 18 months, however having explained my situation with Kerion, he soon put my mind at rest when he told me that it would not be a problem, as FBS will extend my mortgage to fit in with the new 2 year fixed rate. Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear that Kieran was able to help you with your product switch and put your mind at ease. Response date: 7th May 2024

Called up and spoke with Lisa to resolve an issue wi...

Called up and spoke with Lisa to resolve an issue with correspondence addresses - she was very helpful Reviewed on: 9th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you Lisa was able to help you resolve your issue. Response date: 7th May 2024

Louise Taylor - Offset Mortgage

Louise Taylor was excellent in her presentation of the Family Building Society and the Mortgage product I was interested in opening. She is arranging for an advisor to contact me with regard to your no interest option to your Off-set mortgage product. Reviewed on: 8th April 2024

Reply from Family Building Society Thank you for leaving us this review! We're pleased to hear about your positive experience with us, specifically from Louise. Response date: 30th April 2024

Excellent experience and very helpful guidance , sup...

Excellent experience and very helpful guidance , support and knowledge from Arron Nicholls. Reviewed on: 4th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Aaron was very helpful, supportive and knowledgeable! Response date: 30th April 2024

Excellent customer service.

Excellent customer service. Professional, knowlegeable and patient. Reviewed on: 4th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear you found our service was "Professional, knowledgeable and patient". Response date: 30th April 2024

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from first direct 4.54 from 42 reviews
Mortgages
from Suffolk Building Society, formerly Ipswich Building Society 4.59 from 116 reviews
Mortgages
from Aldermore 3.24 from 7 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Savings
from Family Building Society 4.54 from 1132 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub