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Family Building Society: Mortgages reviews

View other Family Building Society products
4.75
Based on 704 reviews, last reviewed 8th Aug 2026
3% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Called to ask a few questions on SVP, and received a... Called to ask a few questions on SVP, and received above and beyond support, and willingness to answer questions there and then. Hats off to Kumaran. Reviewed on: 8th August 2026
A&S Albion's avatar
A&S Albion

Latest lowest rating:

1

Never again ! As an introducer, we rely on communication and assistance when we feel the need to escalate a case. My recent experience is that we receive very limit... Read more Reviewed on: 29th July 2026
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (704)

I spoke to Ryan Brasier.

5
I spoke to Ryan Brasier. He was courteous throughout and most helpful. I am most impressed and have complete confidence in the Society. Reviewed on: 25th April 2025
MICHAEL H T's avatar
MICHAEL H T
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent service from family building society.

5
Excellent service from family building society. This is the best building society to get mortgage. Their product is to the people need and very good cooperative and helpful staff. Reviewed on: 24th April 2025
Mushtaq H's avatar
Mushtaq H
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Helpful and friendly advisers provided useful inform...

5
Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025
Derek's avatar
Derek
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Extremely helpful and pleasant assistance on the phone.

5
Extremely helpful and pleasant assistance on the phone. Answered all my questions politely and fully. Reviewed on: 23rd April 2025
Gill R's avatar
Gill R
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...

5
GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I REQUIRED Reviewed on: 23rd April 2025
robin 's avatar
robin
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful

5
Alice was extremely helpful in answering my questions, put my mind at rest Reviewed on: 22nd April 2025
S W's avatar
S W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Very helpful, seamless transaction, very good inform...

5
Very helpful, seamless transaction, very good information provided for decision. Reviewed on: 17th April 2025
Nazmudin M's avatar
Nazmudin M
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Criteria Check

5
We're a mortgage brokerage firm who specialise in securing BTL and Resi mortgages for UK expats living/working overseas. I needed some criteria information to add FBS to our sourcing system. Michelle was very helpful. Reviewed on: 15th April 2025
S Creighton's avatar
S Creighton
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Their values shine through

5
In all our dealings with the Family Building Society, their values shine through: fairness, transparency and customer service that goes above and beyond. Taking out a mortgage is a major life event and FBS made it a very good experience. Reviewed on: 15th April 2025
Jane R's avatar
Jane R
Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025
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Family Building Society

Outstanding Service from start to Completion

5
My BDM Amar Mashru was so helpful in helping me present the case. He was quick with responses and very knowledgeable with all aspects of criteria. Somy, well she was just so amazing and went beyond the call of duty with her communications and understanding of the case. I cant praise her enough. Also, a mention to Eric who was quick to overcome my challenges when I called in for help. Outstanding service from all involved and one super happy broker and client. Thank you Team FBS Reviewed on: 15th April 2025
Kelly H's avatar
Kelly H
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

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