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Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 618 reviews, last reviewed 28th Jan 2026
46% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

New business team was very helpful. New business team was very helpful. Reviewed on: 28th January 2026
Lynn's avatar
Lynn

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
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david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (618)

Great UK based customer service support

5
Spoke to Rosie who explained in simple and logical terms a mortgage renewal for my Joint Borrower sole Proprietor mortgage. Got through straight away, she answered my queries in a polite, friendly and professional manner Reviewed on: 7th November 2024
Richard W's avatar
Richard W
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us, specifically with Rosie! Response date: 15th November 2024
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Family Building Society

David, the New Business Representative, was extremel...

5
David, the New Business Representative, was extremely helpful, efficient and friendly Reviewed on: 29th October 2024
Carole B's avatar
Carole B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with David! Response date: 6th November 2024
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Family Building Society

Mortgage Enquiry

5
I found All the staff that I have spoken to very knowledgable, extremely helpful & very friendly, thank you Reviewed on: 28th October 2024
Patricia A's avatar
Patricia A
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Existing satisfied customer.

5
I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024
Michael Stirling's avatar
Michael Stirling
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

The gentleman I spoke with was very helpful and polite

5
The gentleman I spoke with was very helpful and polite Reviewed on: 25th October 2024
Paul Stephens's avatar
Paul Stephens
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Very helpful.

5
Very helpful. I had query on end of fixed mortgage and sorted out very quickly. Reviewed on: 22nd October 2024
Jayne's avatar
Jayne
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

A very friendly and helpful service

5
A very friendly and helpful service, maybe not the cheapest rates around, but certainly competitive. Reviewed on: 21st October 2024
Robert W's avatar
Robert W
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024
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Family Building Society

Dan - excellent customer service

5
Had a quick call this afternoon with Dan , he couldn’t have been more efficient if he tried ! He was really helpful & patient Reviewed on: 18th October 2024
KB 's avatar
KB
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer service was excellent! Response date: 21st October 2024
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Family Building Society

Very very helpful and polite pleasant to talk to

5
Very very helpful and polite pleasant to talk to Reviewed on: 17th October 2024
Gerry H's avatar
Gerry H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very helpful and polite to talk to! Response date: 21st October 2024
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Family Building Society

Michelle Parry and my BDM Grace support

5
Michelle Parry and my BDM Grace have given me great assistance in the client (HE) .They have both gone over and above to ensure my clients proceeded with the funds and guidance in this case Reviewed on: 9th October 2024
Peter 's avatar
Peter
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with Michelle and Grace! Response date: 10th October 2024
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Family Building Society

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