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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (564 reviews)

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4.90

Based on 564 reviews, last reviewed 10th Oct 2025

24% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent customer service Spoke to two staff members, Stephanie and Louise. They were both very informative and provided cleat answers to my questions. I felt treated as an ... Read more Reviewed on: 10th October 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (564)

I spoke to Serena yesterday to discuss my mortgage o...

I spoke to Serena yesterday to discuss my mortgage offer and her customer service skills are excellent. I’m now just waiting for my new mortgage offer! Reviewed on: 4th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Serena was excellent in helping you! Response date: 14th May 2024

A complex case made easy by Family

I had a complicated case where my clients needed a Joint Borrower/Sole Proprietor mortgage, however due to the joint borrower being retired, we needed the affordability to be based on the sole proprietor's age. No problem for Family, their whole team, from Stuart my BDM, to Michelle my BDR and Shahul the Underwriter were absolutely amazing. Due to the complexities of the case, I was expecting a very hard journey with no guarantee of an offer at the end of it. However, that amazing team made it as easy as 'a hot knife through butter'. If you have a tricky case, speak to Family, they'll give you a honest assessment and if its possible, they'll help you all the way. Reviewed on: 3rd May 2024

Reply from Family Building Society Thank you for taking the time to leave us a review it's great to hear you were very happy with our whole team! Response date: 14th May 2024

Ali was very helpful in solving my lockout then chan...

Ali was very helpful in solving my lockout then changing my email address finally helping with my redemption statement. Reviewed on: 1st May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear Ali was very helpful for you! Response date: 2nd May 2024

Very friendly staff and easy explanations.

Very friendly staff and easy explanations. Reviewed on: 29th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our staff friendly, and their explanations easy. Response date: 7th May 2024

Serena was very helpful, friendly and informative an...

Serena was very helpful, friendly and informative and very professional. She made it a pleasure to do business with. Reviewed on: 25th April 2024

Reply from Family Building Society Thank you for leaving us this review. We're pleased to hear that Serena was helpful and friendly, as well as informative and professional. We aim to achieve this with each customer interaction, so it's nice to hear when we hit that mark. Response date: 7th May 2024

Great service from Ed Dawson

Ed was very informative, very professional and a pleasure to work with. Reviewed on: 25th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Ed to be informative and very professional. Response date: 7th May 2024

Advice requested, solution in place

I have received advice from both the New Business department regarding porting a mortgage, and a Mortgage Advisor regarding borrowing more. Both advisors have been exceptionally helpful, and have helped me make the right choice. Reviewed on: 24th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our staff in both New Business and the Mortgage Advisers to be exceptionally helpful in making you decision. Response date: 7th May 2024

Very helpful and proactive approach from their BDMs

had a good chat with their BDM on quite a quirky case, got a call back to go over the details which was nice, Sometimes you just need a bit more personal approach to better understand the circumstances and what can be achieved, thank you Reviewed on: 19th April 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found one of our BDMs to be very helpful and proactive. Response date: 7th May 2024

Very Helpful, but surprised the amount of data you h...

Very Helpful, but surprised the amount of data you have to supply now to get a mortage. On the whole a good service. Reviewed on: 16th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was very helpful. Response date: 7th May 2024

Friendly, efficient, professional

Friendly, efficient, professional Reviewed on: 15th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our service was friendly, efficient, professional. Response date: 7th May 2024

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