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Family Building Society: Mortgages reviews

View other Family Building Society products
4.71
Based on 717 reviews, last reviewed 1st Oct 2026
10% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026
Edward Drzymalski's avatar
Edward Drzymalski

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026
ELS's avatar
ELS
Visit provider site Read all reviews Write a review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Enquired about options with Aaron, good experience a...

5
Enquired about options with Aaron, good experience and please with service Reviewed on: 14th May 2025
Gary W's avatar
Gary W

Very helpful team - the service and advise was spot...

5
Very helpful team - the service and advise was spot on Reviewed on: 13th May 2025
stephanie l's avatar
stephanie l

EXCELLENT SERVICE.

5
I spoke at length with Louise regarding the probability of me moving home and porting my mortgage to the new property. My overall experience was excellent and the information I was provided with was clear and easy to understand. I would like to compliment Louise for her friendly attitude whilst maintaining her level of professionalism. Reviewed on: 9th May 2025
David Morris's avatar
David Morris

very friendly Service

5
I spoke to Simone She was very helpful & Professional. It’s very nice when you get help in difficult time . Thanks Reviewed on: 9th May 2025
CHANDRAKANT 's avatar
CHANDRAKANT

Louise Taylor was exceptionally helpful and professi...

5
Louise Taylor was exceptionally helpful and professional. She couldn’t do enough to help us. Louise promised to get back to us, and true to her word she returned our enquiry in a very efficient manner. Reviewed on: 7th May 2025
Sandra Deery's avatar
Sandra Deery

vandelle was very helpful, professional and knowledg...

5
vandelle was very helpful, professional and knowledgeable. She answered all questions thoroughly. Excellent job Vandelle. Thank you so much Reviewed on: 6th May 2025
Kalvinder B's avatar
Kalvinder B

Exellent customer service

5
Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025
Andrew Weight's avatar
Andrew Weight
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

The person I dealt with on the phone was really frie...

5
The person I dealt with on the phone was really friendly and super helpful. Talked me through everything very clearly. Reviewed on: 29th April 2025
Ian 's avatar
Ian
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

i wanted to pay off a capital sum on my mortgage and...

5
i wanted to pay off a capital sum on my mortgage and i spoke to Gillian Collard who was very helpful and confirmed everything had been completed as instructed Reviewed on: 28th April 2025
Charles W's avatar
Charles W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

Helpful and friendly staff

5
Very helpful staff on the phone and good products for 'unusual' mortgage types Reviewed on: 28th April 2025
Ruth L's avatar
Ruth L
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
The Family Building Society Logo
Family Building Society

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