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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (564 reviews)

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4.90

Based on 564 reviews, last reviewed 10th Oct 2025

24% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent customer service Spoke to two staff members, Stephanie and Louise. They were both very informative and provided cleat answers to my questions. I felt treated as an ... Read more Reviewed on: 10th October 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (564)

Porting part of our Mortgage

We needed to port part of our existing mortgage to our new home. I contacted Family BS and spoke with Aaron Brown who was extremely polite and helpful and gave us the information we required in a clear and precise manner making the process thus far easy to follow. Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Aaron was extremely polite and helpful! Response date: 5th June 2024

Highly recommend

I was presently surprised with the excellent service I received. My call was answered within minutes by the representative. Her product knowledge was excellent and was she able to explain clearly the option that best suited my circumstances. She was prompt with sending me further information on the product and came back to me with a positive outcome on the same day. Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you would highly recommend us! Response date: 4th June 2024

Mortgage 2024

Made contact to alert the Family Building Society prior to financial action we were making later that day. Everyone was helpful with information advice provided. Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us helpful! Response date: 4th June 2024

Always a great service!

It's always a pleasure speaking to the FBS representatives anytime I call. They are quick to understand what I need and super helpful in answering my question. I call today and Aaron was super helpful in giving me an update on the opted mortgage product and offering alternatives. I am happy customer and highly recommend them! Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback specifically with Aaron! Response date: 4th June 2024

Shoddy service for a loyal customer.

The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read. I am elderly and sometimes get thrown by figures. My daughter pointed out your error, but I wonder what would have happened to someone with no advice on hand. This was an example of really shoddy cut and paste by your Loans Underwriting Team. When I phoned I as given an apology and told the correct letter would be sent. So far it has not arrived. Reviewed on: 21st May 2024

Slick process for booking a mortgage appointment

Mia was very clear on the process when applying for a further advance. She went through an affordability calculator and then explained what the mortgage advisor would be offering when passed for an adviser process Reviewed on: 17th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear of your positive experience with Mia! Response date: 4th June 2024

Excellent Service Franki

We have been working with Franki and she has been excellent through the whole mortgage process its arranging a offset mortgage so we had lots of questions and her advice and support through the process is exemplary . Great Service! Reviewed on: 14th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Franki was excellent throughout the whole mortgage process! Response date: 15th May 2024

Thank you!

Michelle has been really helpful, clearly explained the process I needed to follow and checked back that it had worked, very reassuring - thank you! Reviewed on: 14th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us really helpful! Response date: 14th May 2024

Fantastic service

I called up to find out information about my mortgage as it’s ending soon was given the info I need very happy customer I would recommend this firm Reviewed on: 13th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service fantastic! Response date: 14th May 2024

Further Advance Query

I rang up for information regarding a further advance on my exisitng mortgage. Louise was really pleasant to deal with, very knowledgeable and ran through the process with ease, to the dip stage Reviewed on: 6th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Loise was a pleasure for you! Response date: 14th May 2024

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