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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (563 reviews)

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4.90

Based on 563 reviews, last reviewed 9th Oct 2025

22% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Louise was very helpful and professional Louise was very helpful and professional in my mortgage application Reviewed on: 9th October 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (563)

Everything went through smoothly.

Everything went through smoothly. Checked all our documents. Reviewed on: 4th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 17th July 2024

Alice was very helpful & informative.

Alice was very helpful & informative. Had good Knowledge of the products provided. Reviewed on: 3rd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that you found Alice to be very helpful and informative, and that her product knowledge was good. Response date: 4th July 2024

Ever so helpful, efficient and pleasant to talk to.

Ever so helpful, efficient and pleasant to talk to. Our fixed term mortgage is ending, so telephoned to enquire how we go forward and with postal support from FBS, I quickly established an option. Reviewed on: 2nd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear our customer service colleague was helpful, efficient and pleasant to talk to. We're also pleased to hear we provided you with a suitable option. Response date: 2nd July 2024

I spoke with Michelle Parry-Bunter as I needed a cas...

I spoke with Michelle Parry-Bunter as I needed a case reviewed as soon as possible as the client was about to go on a high SVR. Michelle got this in front of the correct person and the case was agreed quickly. Reviewed on: 26th June 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that Michelle was able to help you and your client so quickly. Response date: 2nd July 2024

Asked for advice on moving mortgage when moving hous...

Asked for advice on moving mortgage when moving house and was given a very comprehensive reply which was confirmed in an email Reviewed on: 20th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear our response was comprehensive, and we hope that provides you with all the information you need. If you have any further questions, please do not hesitate to get in touch. Response date: 21st June 2024

Good Service

Called with a tax query and had very helpful and immediate response. Reviewed on: 17th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had a helpful and quick response! Response date: 17th June 2024

We are only at the very early stages of a mortgage a...

We are only at the very early stages of a mortgage application, but up to now the service has been excellent with very quick response to emails. Reviewed on: 12th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find our service has been excellent! Response date: 17th June 2024

Excellend service

My call was handled very professionally and knowledgeably. Lovely lady. Reviewed on: 11th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your call was handled professionally! Response date: 11th June 2024

Louise was very helpful and thorough.

Louise was very helpful and thorough. She explained the whole process to me and the options available to me. Reviewed on: 10th June 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Louise was very helpful! Response date: 10th June 2024

Porting part of our Mortgage

We needed to port part of our existing mortgage to our new home. I contacted Family BS and spoke with Aaron Brown who was extremely polite and helpful and gave us the information we required in a clear and precise manner making the process thus far easy to follow. Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Aaron was extremely polite and helpful! Response date: 5th June 2024

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