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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Lisa Adams was a very courteous and helpful adviser...

Lisa Adams was a very courteous and helpful adviser who talked me through my repayment options Reviewed on: 20th June 2025

professional knowledgeable and pleasant

professional knowledgeable and pleasant Reviewed on: 20th June 2025

First class customer service.

First class customer service. I had 2 questions and received prompt email responses to both. One enquiry required a telephone call to confirm certain details and, having been promptly connected to the person I had been communicating by email, everything was resolved within minutes. Very impressed. Reviewed on: 19th June 2025

The refreshingly family-oriented building society

I have always found the staff at the Family Building society super helpful and friendly and actually talk to you like its your own family business. Its extremely refreshing to have this level of customer service in today's automated everything. Reviewed on: 19th June 2025

Why was the call necessary?

I telephoned FBS as they had failed to pass me some information they agreed to deliver when I last contacted them some 6 weeks previously. I was dealt with efficiently and the information was promised within a few days. Reviewed on: 18th June 2025

Very Helpful

Very helpful, knowledgable and efficient. The representative (Julie) did exactly what she said she would do and timely. Reviewed on: 18th June 2025

Mix up over our monthly payments

A mix up over our monthly payments meant that 2 payments were taken out this month. Called Customer Services and they identified the issue and resolved it vweet quickly Reviewed on: 17th June 2025

Very friendly customer service, excellent telephone...

Very friendly customer service, excellent telephone manner Reviewed on: 16th June 2025

Spoke to an incredibly helpful lady who assisted me...

Spoke to an incredibly helpful lady who assisted me with altering my address, and gave reassurance about how and when I will remortgage. I felt anxious about calling as I only completed on Monday and have never had a mortgage. She was fab, and I didn’t feel nervous at all. Reviewed on: 13th June 2025

I have just spent around fifteen minutes on the phon...

I have just spent around fifteen minutes on the phone with Lisa. My enquiry was dealt with in such à efficient way. Lisa was so helpful and has a lovely personality. What a joy. Reviewed on: 12th June 2025

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