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Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 613 reviews, last reviewed 20th Jan 2026
48% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

extremely helpful and very pleasant,... The advisor was extremely helpful and very pleasant, I would definitely recommend Family Building Society Reviewed on: 20th January 2026
S W's avatar
S W

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (613)

Dissapointed

1
Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documents, which added unnecessary frustration to the process. The case was initially referred to them for consideration before the valuation was booked, so it was surprising to receive a decline without prior discussion. It would have been far more constructive to have a conversation about why the case didn’t meet their lending appetite, rather than simply receiving an email with the decision."** Reviewed on: 23rd January 2025
Daren G's avatar
Daren G
Reply from Family Building Society Dear Daren, Thank you for your feedback. We apologise for any inconvenience caused by a delay in responding. To discuss this further please call us on 03330 140146 or request a call back via: familybuildingsociety.co.uk/contact-us/request-a-callback Kind regards, Family Building Society Response date: 5th February 2025
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Family Building Society

The young lady was very professional put my mind at...

5
The young lady was very professional put my mind at rest as I hadn’t received any communication back from them and also said she would send me a new letter and email which she did, very knowledgeable young lady Reviewed on: 22nd January 2025
Anna's avatar
Anna
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Quick and efficient service and quick response with...

5
Quick and efficient service and quick response with receipt of payment Reviewed on: 21st January 2025
Barry 's avatar
Barry
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Rian (Brasier) clearly explained my options regardin...

5
Rian (Brasier) clearly explained my options regarding my mortgage and its continuation when the current term ends in 2036. he followed it up in writing. Reviewed on: 20th January 2025
Paul R's avatar
Paul R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Kieran was very helpful and dealt with my query effe...

5
Kieran was very helpful and dealt with my query effectively Reviewed on: 15th January 2025
Ben 's avatar
Ben
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Patient and helpful

5
Erick was very patient and took time and trouble to help Reviewed on: 10th January 2025
Tim C's avatar
Tim C
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Helpful Operator

5
Called FBS re changes to the BoE base rate and whether the last one in November 24 had been passed on. The operative I spoke to was very helpful, confirmed this is happening 20th Feb 25 and then spent time answering related questions for me. Reviewed on: 10th January 2025
A Mortgage holder's avatar
A Mortgage holder
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Reasuance needed and received

5
Reached a date for refixing my mortgage and needed reassurance that i was thinking correctly due to both age and sickness Reviewed on: 10th January 2025
Christopher B's avatar
Christopher B
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

responsive

5
The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024
Vince B's avatar
Vince B
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

New mortgage application

5
Louise the New business representative was very helpful and supportive throughout my application. There wasn't the need to book a time slot to speak to her or her team, I could call at a time that was convenient for me. I would highly recommend FBS if you value a friendly, approachable and transparent mortgage provider. Reviewed on: 13th December 2024
Les 's avatar
Les
Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear your positive feedback! Response date: 1st April 2025
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Family Building Society

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