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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (355 reviews)

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4.92

Based on 355 reviews, last reviewed 18th Dec 2024

15% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

responsive The sales person was very responsive in following up my enquiry Reviewed on: 18th December 2024

Latest lowest rating:

2

Shoddy service for a loyal customer. The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read.... Read more Reviewed on: 21st May 2024

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Family Building Society Mortgages reviews (355)

Paper-based systems arduous but good, helpful and swift Advisor

The FBS's paper-based systems pre-date those of the digital age and can be quite arduous to complete - printing out forms and hand-writing them. However, compensation came in the form of Advisor Peter Cook who not only offered sound advice (as former business owners and a Finance Director we were not the most patient people to advise) and pushed things through for us in a timely fashion. He is a gem. Reviewed on: 26th January 2022

Reply from Family Building Society Thank you for your feedback and for taking the time to leave us a review. We'll make sure your feedback is passed onto the relevant team but we're very pleased that Peter was able to help you. Response date: 27th January 2022

Mortgage Advice

Brenda was very polite,courteous and so understanding. I would certainly have her on my team any day. Reviewed on: 24th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know that Brenda was able to help. Response date: 27th January 2022

Company responce to enquiry.

Made an enquiry by email relating to a change of Direct Debit Payee Title. I was surprise to get a reply within a few minutes acknowledging receipt. This was made near to 6 o'clock in the evening. On checking mail the following morning, it was even more surprising to find a reply was received 3 hours later same evening, explaining reasons for the change. This was over and above my expectations. Well done FBS. Reviewed on: 19th January 2022

Reply from Family Building Society Thank you Earl for taking the time to leave us a review. We're so pleased that we were able to go above your expectations. Response date: 21st January 2022

Friendly mortgage enquiry.

I received a friendly and helpful response to an enquiry as to whether myself and my husband could acquire a later life mortgage. Reviewed on: 13th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help with your enquiry. Response date: 14th January 2022

Choosing new mortgage product

Received information in response to my questions clearly and concisely. Extremely helpful Reviewed on: 14th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased you found us to be extremely helpful! Response date: 17th December 2021

Super fast renewal

I have to say, even “speed of light” would not do enough justice to the speed of renewal of my mortgage with the FBS. It took me a couple of clicks to ask for a product switch variation offer online. Less than 24h later, I got the offer, a simple 5p documents, along with two single-page documents to sign and send by email. Less than 24h later, on a Saturday (!), I received the product switch acknowledgment letter by email, telling me that FBS will switch my account when my current product expires. Done, end of the story :-) And the total cost: GBP 100. What's not to like?! Reviewed on: 13th December 2021

Reply from Family Building Society Thank you for taking the time to leave us such a wonderful review Walid. We are so pleased to hear that you had such a positive experience with us. Response date: 17th December 2021

Review

Fully satisfied with the Society and service provided. Reviewed on: 7th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help! Response date: 13th December 2021

The Human contact

Easy to work with, speak with a person, efficient, a good selection of products a pleasant change from pressing numbers and being asked are you a robot? Reviewed on: 29th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know you like our personal approach! Response date: 13th December 2021

Family Building Society - a flexible friend

Definitely worthy of 'Five Stars'; very few mortgage providers offer mortgages to the elderly even if they are financially secure. The Family Building Society is one that does and does so efficiently and with reasonable terms, conditions and interest rates. Assessment and negotiation were thorough and the process helped and well supported by the adviser who kept us well informed. Reviewed on: 15th November 2021

Reply from Family Building Society Thanks for your review Jeff. We're really pleased we were able to help! Response date: 15th November 2021

Family Building Society Review

We have always preferred to deal with building societies rather than banks because they have a completely different set of values - orientated towards providing the right product for the customer rather than a fat profit for themselves. FBS is tops at doing this; we have always felt safe with them. Reviewed on: 15th November 2021

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