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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (386 reviews)

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4.91

Based on 386 reviews, last reviewed 20th Feb 2025

36% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

LOUISE DID WELL! I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right... Read more Reviewed on: 20th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (386)

Review of the Family Building Society, Mortgages:

Mortgage questions

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

Family Building Society Review

I have spoken to Charlie a couple of times and he has always been patient, polite, clear and very helpful Reviewed on: 27th September 2021

Mortgage product assessment

We needed to discuss the options coming up as our current mortgage product is about to end and we need to decide what to do next. Extremely helpful person guided us through the options in a way that made perfect sense. Reviewed on: 23rd September 2021

Reply from Family Building Society Thanks for taking the time to leave a review. It's great to hear we were able to help! Response date: 4th October 2021

Recent Mortgage Application

We recently submitted a mortgage application and wanted to take the time to say thank you - the people we dealt with were incredible (Blaine, the UW and Michelle, the BDM). So quick to respond and willing to assist with any questions. They both made a slightly tricky application straight forward. Thank you so much, it really is appreciated by ourselves and our client. Reviewed on: 23rd September 2021

Reply from Family Building Society Thank you for taking the time to leave us a review Ian. We're really glad Blaine and Michelle were able to help with your client's application. Response date: 4th October 2021

Initial mortgage discussion

I spoke at length to Brenda Williams about porting our existing mortgage and some additional borrowing. She was very helpful and now I feel certain that we can proceed to the next stage in the near future. Reviewed on: 10th September 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know Brenda was able to assist you and we hope we can continue to help with porting your mortgage. Response date: 4th October 2021

Later Life Mortgage

Richard of the new business team couldn’t have been more helpful. He took me through the whole process clearly and in detail. As an existing customer he confirmed to me what a good company this is Reviewed on: 9th September 2021

Reply from Family Building Society Thanks for taking the time to leave us a review. It's really good to know you had such a great experience with us. Response date: 10th September 2021

Later Life Mortgage

Richard from the mortgage team couldn’t have been more helpful. He took me through the whole process very clearly and as an existing client he confirmed to me what an excellent organisation this is Reviewed on: 9th September 2021

Reply from Family Building Society Thank for taking the time to lave a review. We're really glad Richard was able to help you! Response date: 10th September 2021

Further mortgage enquiry 27.8.21

Spoke with Linda Franklin. Previously spoke with Tom and Aaroumina. All extremely helpful indeed. Linda yesterday was fantastic. Really caring and understanding. A perfect representative for the company. Reviewed on: 28th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really pleased Linda, Tom and Arounima were able to help you! Response date: 31st August 2021

Total professionalism and competence.

Dealing with FBS is a very satisfying experience. The company is a truly professional and customer oriented operation, which is so rare in today's world where there is so much promise and so little delivery. Reviewed on: 27th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear you had such a great experience with us. Response date: 31st August 2021

A very customer friendly Building Society

I have had a mortgage with the building society several times over the years, and have always found the staff, products and service to be of a very high standard. In these difficult and busy times they have not let their standards drop. Reviewed on: 24th August 2021

Reply from Family Building Society Thank you for your review, we're glad we've been able to support you over the years. Response date: 25th August 2021

Easy, informative & efficient

My product renewal was clearly and courteously explained, and I now wait to see it effected once the agreed paperwork has been processed. Reviewed on: 19th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so glad you had a good experience with us! Response date: 23rd August 2021

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Family Building Society: Mortgages reviews

36% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (386)

Mortgage questions

Family Building Society Review

Mortgage product assessment

Recent Mortgage Application

Initial mortgage discussion

Later Life Mortgage

Later Life Mortgage

Further mortgage enquiry 27.8.21

Total professionalism and competence.

A very customer friendly Building Society

Easy, informative & efficient

Do you have a different Family Building Society product?

There's still more to see!

Join Smart Money People

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