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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (396 reviews)

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4.90

Based on 396 reviews, last reviewed 14th Mar 2025

34% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

"Keiran" answered all my queries immediately and eff... "Keiran" answered all my queries immediately and efficiently. Makes me glad I am with The Family Building Society. Reviewed on: 14th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (396)

Review of the Family Building Society, Mortgages:

Existing satisfied customer.

I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Super polite staff, cordial, professional and knowle...

Super polite staff, cordial, professional and knowledgeable. Reviewed on: 16th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

I am very impressed!

I am a mortgage broker and this was my first case with them. From the beginning, the BDM was excellent in helping sort through my clients requirements, checking with underwriters prior to application and doing his utmost to set the case up for success. The underwriting team were very swift in dealing with the case even though this was a complex one, especially in terms of the deposit. The case went from submission to offer in just over two weeks which I found impressive. Overall, I would happily use them again. Reviewed on: 10th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you had a positive experience with us! Response date: 27th September 2024

Excellent help from Rosie with clear communication

Excellent help from Rosie with clear communication Reviewed on: 9th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Rosie! Response date: 10th September 2024

Excellent service very helpful.

Excellent service very helpful. Nika sorted my query, friendly Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Nika was friendly and very helpful! Response date: 10th September 2024

Quick communication and flexible criteria.

Quick communication and flexible criteria. Approachable for quirky cases. Reviewed on: 2nd September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

,fantastic company and employees

Fantastic service from Serena , so professional, informative helpful,knowledgeable . Nothing was too much trouble and so polite.superb experience Reviewed on: 29th August 2024